Are you comfortable working in a diverse and inclusive environment?
"I look forward to learning more about everyone I work with, regardless of their cultural upbringing or walk of life. I treat everyone with sincere dignity and respect, whether you are a coworker or a customer. We are all human, and in that regard, all have common ground on which to build a relationship."
"I promote and support diversity and inclusion. I'm a people person, through and through. My curiosity drives me to want to know more about you, your life, and who you are. I look forward to having my cultural awareness expanded every day and collaborating with my team, regardless of who you are or where you come from."
This question tests your cultural competence and experience engaging with those from different backgrounds than yours. How you answer will indicate how comfortable you are with yourself and to what degree you are a team player and focus on collaboration and innovation.
Explore Wells Fargo's many statements on diversity and inclusion, which they have posted on multiple pages on their website for their current and future employees and current and future customers to see.
"Diversity and inclusion: Collaboration and inclusiveness are central to how we work because the best solutions are often those that draw on our diverse ideas and perspectives. As employees, we have a responsibility to: Do our part to help Wells Fargo to serve and earn business from a wide variety of communities and stakeholders. Integrate diversity into our sourcing processes. Help create an environment where all team members can contribute, develop, and fully use their talents. Keep an open mind about new ideas and listen to different points of view."
Conveying cultural competence requires interest, openness, and curiosity. Nonverbal indicators for these emotions are leaning in, tilting your head as you speak, smiling, and making eye contact. Signs of discomfort and avoidance could be interpreted as negative bias and antipathy. Such nonverbal cues include decreased positivity, less eye contact and more gaze aversion, fewer smiles, greater interpersonal distance, and increased blinking. Consider these points when formulating your answer.
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