40 Waitrose Interview Questions & Answers
1. Do you have reliable transportation?
Why the Interviewer Asks This Question
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.
Focus Your Answer On
Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. Focus on describing what form of reliable transportation you will use to get to work if hired.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I take public transit; however, I find it very reliable. I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. Rest assured, I am reliable and always come to work on time."
Written by Krista Wenz on September 13th, 2022
2. How do you handle a situation where your supervisor does not properly communicate information to you?
Why the Interviewer Asks This Question
You cannot force others to communicate with you in a way you would always prefer. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. Be sure not to mention names and end on a positive note.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. That shows you are proactive and value workplace relationships and communicating with others.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Sometimes you must relate to others in their style to be understood."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
3. How would you describe your leadership style?
Why the Interviewer Asks This Question
The interviewer asks this question to see if your leadership style will work with the company culture. There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Before your interview, research Waitrose's leadership style online. Understanding the company's views on leadership will help you see if your leadership style will fit the company culture.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I describe my leadership style as collaborative. I like to seek out diverse ideas, opinions, and thoughts from my team to build strategies and solve problems. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I have a transformational leadership style. I like to inspire employees to strive beyond the required expectations to work hard toward a shared vision and create meaningful change. This leadership style has been effective because the workforce is engaged and empowered to innovate. When the workforce is engaged, it helps shape the company's future success."
Written by Krista Wenz on September 13th, 2022
4. What type of work environment do you dislike working in?
Why the Interviewer Asks This Question
The interviewer asks this question to see what work environment you dislike to see if you will be a good fit for the company culture. Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. At the same time, Waitrose provides an environment for professional growth and mentorship.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
After describing the environment you dislike working in, end your response on a positive note. Describe what type of environment you feel most productive and happy in.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
2nd Answer Example
"I dislike working in an environment that is hostile and negative. I do best in a supportive environment with room to grow, the ability to ask questions, and healthy coworker relationships. From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company."
Written by Krista Wenz on September 13th, 2022
5. We need reliable people on our team at Waitrose. Besides vacation and holiday time, how many days were you absent from work last year?
Why the Interviewer Asks This Question
A part of being a diligent employee is ensuring you are always on time and present when expected. It's great to be 10-15 minutes early rather than just showing up on the dot. Talk to the interviewer about your past year's attendance at your previous job.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on giving the exact number of days you missed work and why. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. If you have many unexcused absences, they may disqualify you as a viable candidate.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I had zero unexcused absences last year. I was sick for two days, and a note from my doctor accompanied those. Once I was late due to a terrible snow storm, and I notified my supervisor of the situation, so it was not an issue. I always try to be at least 10 minutes early for my shift."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I did not miss one work day last year or the year before. I do my best always to be available and present when expected."
Written by Krista Wenz on September 13th, 2022
6. Describe to me your ideal employer.
Why the Interviewer Asks This Question
A job search isn't just a one-sided hunt. You must also feel as though this is a good fit for you. Tell the interviewer about your ideal employer. Be specific, and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
It is best to describe your ideal employer as one that is the same as Waitrose. When researching the company, you must have found several reasons why you want to work for them. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"My ideal employer brings charisma and passion to their work. I work best with organizations with a penchant for learning and promoting their employees based on performance."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
7. How can Waitrose motivate you on the job?
Why the Interviewer Asks This Question
Every employer should know how each staff member is best motivated. Talk to the interviewer about how you find motivation on the job.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
You will stand out as a stronger candidate if you reply that you motivate yourself at work. If you respond that you rely on your managers to keep you motivated, the hiring manager may feel you lack the drive to succeed and do a good job.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I am best motivated through the occasional words of praise and recognition for a job well done. I like to know that my efforts are noticed from time to time. In my current position, we have a leaderboard, and I like that concept because it creates a healthy bit of personal competition for me as well."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I am very much self-driven and self-motivated. You will get the best work from me if I am being treated with respect and feel appreciated."
Written by Krista Wenz on September 13th, 2022
8. What are your salary expectations?
Why the Interviewer Asks This Question
The best way to discuss your salary expectations is to use your current earnings as an example. Be open and honest. Transparency is the best choice when salary-based questions arise.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Salary questions can be a bit tricky. You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. Waitrose job descriptions generally have a salary range noted on the job announcement. Using the posted salary range will help you determine what salary range you would expect if hired for the position. When responding, back up why you would like your requested salary based on your skills and experience.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. Last year my earnings were ?52,000, and I would like to stay in the same range or slightly higher based on my years of experience in this industry."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I am currently making ?14/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Written by Krista Wenz on September 13th, 2022
9. How do you feel about performance incentives?
Why the Interviewer Asks This Question
Performance incentives can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.
Focus Your Answer On
You may or may not like performance incentives. This is your opinion, and you can answer how you would like. However, be sure to back up your reason for liking or not liking performance incentives.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I feel that performance incentives are a great idea. They keep employees motivated to do a great job and ensure they are on top of their KPIs. Most people are enthused about being rewarded for their successes."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I do not require performance incentives to do a great job. However, small perks are always nice to have!"
Written by Krista Wenz on September 13th, 2022
10. What do you hope to learn from this job at Waitrose?
Why the Interviewer Asks This Question
The interviewer wants to know what you hope to gain by working for Waitrose. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. There is no wrong answer as to what you want to learn if hired at Waitrose.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
You want to avoid saying you have nothing to learn from Waitrose. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. I want to learn the fundamentals of sales and become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with daily. I believe this will help my confidence grow and my sales skills as well."
Written by Krista Wenz on September 13th, 2022
11. What type of manager brings out the best in you?
Why the Interviewer Asks This Question
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. You can ask the interviewer to describe their management style if you wish.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
It is best to show that you can work with various management styles. Even if the hiring manager describes their management style, it does not mean every manager will lead the same way.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have worked with many personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
12. How do you handle situations that could cause you to be late or miss work?
Why the Interviewer Asks This Question
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out smoothly, such as getting your shift covered or making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
The main thing the hiring manager wants to hear is that you are responsible and organized. They want to hear that you plan to avoid being late to work and that you call your supervisor if you are going to be tardy.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I stay calm and composed when issues arise. My dad got rear-ended one time when driving me to school. I texted my friend to see if she could tell my teacher what had happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
Written by Krista Wenz on September 13th, 2022
13. This concludes our interview. Do you have any questions for me?
Why the Interviewer Asks This Question
The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. To make yourself stand out, thank the interviewer at the beginning of your response for letting you ask questions. They will think that it is respectful and it shows you have good manners.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"Yes, I do have a question. Thank you for asking. After everything we have gone over in this interview, do you have any hesitancy in offering me the position?"
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"Thank you for asking. Yes, I do have a couple of questions. First, when would you like to have this position filled? And second, are there any required qualifications you do not see on my resume?"
Written by Krista Wenz on September 13th, 2022
14. How would your references describe you?
Why the Interviewer Asks This Question
The interviewer wants to hear that your references will positively describe you. Think about the constructive things your references have said about you in the past. Be complimentary of yourself - now is not the time to be super humble.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
If you have past performance reviews or letters of recommendation from your references, review them before your interview. You will be better prepared to answer the question if what they wrote is fresh in your mind. It is also good to have copies for the interviewer if they would like a copy for their file.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have an excellent list of references who will say that I am a hard worker who always brings a positive, compassionate attitude to the workplace. I have a strong work ethic and moral compass and seek opportunities to help others. I have three copies of performance reviews and letters of recommendation for your file if you would like them."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I have two copies of letters of recommendation if you want them for your file. My references describe me as honest, dependable, energetic, and compassionate. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position."
Written by Krista Wenz on September 13th, 2022
15. Waitrose conducts a two-year reference check on all of our candidates. Is there anything you would like to disclose at this time?
Why the Interviewer Asks This Question
The interviewer would like to know if anything negative will appear in your reference check to determine if they want to move forward in the hiring process. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on being honest in your response. It will not look good for you if you say nothing will show up during your reference check and something does.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I am happy to comply with any reference check required. My criminal record is clean, but I did have poor credit two years ago. I went through a nasty divorce, and our house went into foreclosure. I have been slowly building my credit and recently qualified for a mortgage to purchase another home. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"No, nothing negative will show up in my reference check. I do not have a criminal record and have never even had a ticket or citation issued."
Written by Krista Wenz on September 13th, 2022
16. Why should we not hire you?
Why the Interviewer Asks This Question
The interviewer hopes to hear that there is no reason not to hire you! Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. Assure the interviewer there is no reason why they shouldn't hire you.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"There is no reason why you should not hire me. I meet and exceed your requirements and have the knowledge and experience you are looking for. I am energetic, dependable, honest, and have a strong work ethic. If you hire me for the position, you will not be disappointed in my performance."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. There is no reason why you should not hire me."
Written by Krista Wenz on September 13th, 2022
17. How would you describe your communication skills?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. Your job duties will include speaking with customers, coworkers, and managers. The interviewer wants to hear that you have the necessary communication skills for the role.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on describing your written and verbal communication skills. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have solid communication skills and feel this skill is one of my greatest strengths. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I would describe my communication skills as above average. I work very hard to ensure I speak to everyone in terms they can understand. I ask them if they have questions, I actively listen, and I am great at reading body language. My written communication skills are exceptional, as well."
Written by Krista Wenz on September 13th, 2022
18. Why did you leave your last job?
Why the Interviewer Asks This Question
The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on being direct and honest, and explain why you left your last place of employment. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I left my last job because there was no room for professional growth or advancement. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. I gave my two weeks' notice and left on good terms. I have an excellent letter of recommendation if you would like a copy for your records."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I left my last job because I was moving out of the area. They did not have a store in the area where I moved, so I could not transfer. I gave two weeks' notice and left the company on good terms."
Written by Krista Wenz on September 13th, 2022
19. After reading the job description, what do you like most about this position?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Most Waitrose job postings have many job duties you will be asked to perform. The interviewer wants to know what you like the most to see where your strengths lie.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on describing what you like most about the job and provide your reason why. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. Tell the interviewer why this particular job duty excites you.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"There are many aspects of the job description that are appealing. What I like most about this position is being in charge of training new employees and conducting annual performance evaluations. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"The part of the job that excites me the most is working with customers. I have worked in retail for the past three years and love interacting with customers. I am a social person and enjoy making my customers happy."
Written by Krista Wenz on September 13th, 2022
20. Can you work independently, or do you prefer to be closely supervised?
Why the Interviewer Asks This Question
The interviewer asks this question to see what type of employee you will be if hired. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on describing that you work well independently and work well with teams. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. I do not prefer close supervision as I am confident in my skills once I learn something new. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I am very comfortable working independently. I have worked in retail for five years and have worked independently and with other team members, depending on where I worked. I do not prefer close supervision as I am confident in my skills. If I have a question or require assistance from my supervisor, I do not hesitate to ask them."
Written by Krista Wenz on September 13th, 2022
21. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a coworker?
Why the Interviewer Asks This Question
Retail and customer service-based roles often require diplomacy when working with the public. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Most companies have policies in place for handling rude or aggressive customers. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose."
Written by Krista Wenz on September 13th, 2022
22. Waitrose puts customer service first. How do you ensure that you always put the customers' needs first?
Why the Interviewer Asks This Question
Retail environments are competitive, and a business can go down with one honest mistake and poor review. Discuss with the interviewer how you ensure that your customers receive the best service from you.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Show the hiring manager that you value customer service and always put your customers' needs first. Explain how you provide excellent customer service.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success. by asking how I can help them, listening to their responses, and providing excellent customer service. I then ask if there is anything else I can help them with."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and asking the right questions. I was taught to treat others as I want to be treated, which is what I do daily."
Written by Krista Wenz on September 13th, 2022
23. What do you know about Waitrose, and why do you want to work for us?
Why the Interviewer Asks This Question
Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. Describe what you found during your research that excited you to work for Waitrose.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
The more you can find out about Waitrose, the better. The hiring manager wants to see that you performed exhaustive research and can tell them about the founder, the history, partnerships, and services offered. After describing what you have learned, explain why Waitrose stands out more than other companies.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. I want to work for Waitrose because your values align perfectly with mine. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. I would love to work for a company with such a great reputation and ethical business practices."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I want to work for Waitrose because I always shop here. I love your products, and your company culture seems great, too. What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. I also appreciate your contribution to the communities in the UK and abroad. This is the company I see enjoying a long career with, and I am excited about this opportunity."
Written by Krista Wenz on September 13th, 2022
24. At Waitrose, we have a very clear return policy. How would you handle a customer arguing with you about a potential return?
Why the Interviewer Asks This Question
As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on reviewing Waitrose's return policy before your interview. Then you can be better prepared to formulate your response.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. There is a fine balance between being accommodating and being a pushover. If unsure of the best decision, I would ask my supervisor for clarification."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. If unsure where the company stood on a return, I would ask my manager for clarification."
Written by Krista Wenz on September 13th, 2022
25. We have a strong employee honesty program in place at Waitrose to prevent loss. What would you do if you discovered that a coworker was stealing products or money?
Why the Interviewer Asks This Question
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
Focus Your Answer On
If you discover a coworker stealing, the hiring manager wants to hear that you would advise your supervisor or manager and let them handle the situation. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
2nd Answer Example
"I value honesty, so if I saw a coworker stealing. I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
Written by Krista Wenz on September 13th, 2022
26. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
Why the Interviewer Asks This Question
Strong math skills are an asset in any retail-based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
The hiring manager wants you to rate your skills from 1-10. You want a rating of at least an 8 to show you have strong math skills. However, you want to avoid giving yourself a 10, as there is always room for improvement of any skill.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. I would rate myself a 9 out of 10 as there is always room for improvement in any skill."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I rate myself an 8 out of 10. My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. I did not rate myself higher because I feel everyone can improve their skills as no one is perfect."
Written by Krista Wenz on September 13th, 2022
27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
Why the Interviewer Asks This Question
Many retail-based organizations require their employees to wear a uniform. Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this. Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on describing the positive reasons for wearing a uniform. Employees in uniform are identifiable to customers, look professional, promote the company's brand, and show unity among the staff.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Waitrose and see that it adds a strong level of professionalism."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I think uniforms are a great way to provide a feeling of unity in the workplace. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism."
Written by Krista Wenz on September 13th, 2022
28. In our retail stores, we take great pride in our merchandising and displays. Do you consider yourself a creative person capable of making an attractive retail display?
Why the Interviewer Asks This Question
If you have examples of displays you have created, be sure to share that with the interviewer now. You may have a portfolio or even photos on your phone to share. If you have unique ideas for creative displays, let the interviewer know your thoughts.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
If you have never created a display, that is fine. While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. Let the interviewer know that you have the creative skills necessary for their merchandising and displays.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair. I have some photos on my phone of displays I created if you want to see them."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I believe with a little training, I could very easily create some attractive displays. While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. I have a natural flair for the creative and look forward to exercising that here with Waitrose."
Written by Krista Wenz on September 13th, 2022
29. At Waitrose, we firmly believe in mentoring our employees into management roles as they show potential. Are you interested in a leadership role with us?
Why the Interviewer Asks This Question
Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. Talk to the interviewer about your interest in gaining a leadership role down the road.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. The interviewer would like to hear that you want to become a leader with Waitrose so they can mentor you into a management role.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I would be very excited about obtaining a role in leadership within Waitrose in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
2nd Answer Example
"I have been in an unofficial leadership role for the past three years. I believe a management role with Waitrose would be a great next step in my career."
Written by Krista Wenz on September 13th, 2022
30. Tell me 3 qualities you possess that make you a strong fit for this position with Waitrose.
Why the Interviewer Asks This Question
Before your interview, you must review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Tie these desired qualities into your answer to display you are a fit for the role.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
After identifying three qualities that make you an excellent fit for the role, explain why these qualities will benefit Waitrose if hired. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic and level of honesty. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. I have worked in a leadership role for five years and always lead by example. After assuming a management position, our turnover rate decreased by 30%. I communicate effectively with diverse groups and know how to bring out the best in people. When there is a problem in the workplace, I am the one people seek to resolve the issue. I am excited to bring these qualities to this position with Waitrose."
Written by Krista Wenz on September 13th, 2022
31. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
Why the Interviewer Asks This Question
Most retail positions require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
The job description should have prepared you for the shifts you will be asked to work. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. If you are a college student or have another outside obligation that will hinder you from working a specific day, let the interviewer know during your interview.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I am happy to work a flexible schedule and overtime as needed. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"I understand this role will include working evenings, weekends, and holidays. I am available to work whatever schedule I am given and am happy to work overtime as well."
Written by Krista Wenz on September 13th, 2022
User-Submitted Answer
"I am able to commit to the hours as shown in the job description and am available outside of college times."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities.
"I am prepared and committed to working the hours listed in the position's job description. I am also open to additional hours when I am not engaged in my college classes and coursework."
32. In a retail environment, staff turnover is often high. How would you handle it if your coworker did not show up for their shift and you were asked to work overtime to cover for them?
Why the Interviewer Asks This Question
Being flexible in your schedule is valuable as a retail-based employee. The interviewer would like to know how you would respond if your coworker did not show up for their shift and you were asked to cover. Assure the interviewer that you are a team player and put the company's needs first.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. If you have an example from a previous job, use that in your response.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I am more than willing to cover a shift for a coworker if possible. I have had to cover for coworkers several times in the past, and I don't mind accepting overtime hours. The only time I was unable to cover a shift was when I had an exam at University that I could not miss. I consider myself to be a team player and always help when I can."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"If a coworker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player and help my employer and coworkers when needed."
Written by Krista Wenz on September 13th, 2022
33. You will be responsible for a large amount of cash and valuable merchandise at Waitrose. What would your most recent employer say about your character and honesty?
Why the Interviewer Asks This Question
Honesty is incredibly important when working with cash transactions and valuable merchandise. Assure the interviewer that you can be trusted while describing what your most recent employer would say about your character and integrity.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
The hiring manager will contact your previous employer for a reference. Be sure you answer honestly, so your response aligns with your employer's. If your previous employer would say that you have a flawed character or are dishonest, you will need to clear that up in your interview, giving your side of the story.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."
2nd Answer Example
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
34. Have you researched our company values? What makes you the best candidate for Waitrose?
Why the Interviewer Asks This Question
It is incredibly important to research the company's core values and mission statement before your interview. Discuss with the hiring manager Waitrose's core values and why you think you are the top choice for this role.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. We have a set of five values that were created by Partners, for Partners, to explain what it means to be a Partner and what makes a great one. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:
DO RIGHT: We act with integrity and use our judgement to do the right thing.
ALL OR NOTHING: We put everything we have into everything we do.
GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.
BE YOURSELF. ALWAYS: We're quirky, proud and at our best when we are free to be ourselves.
WE NOT ME: When we work together anything is possible.
Be sure to memorize these values before your interview so you can answer this question with ease.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have researched your core values online and feel your values align with mine to a tee. Your five core values speak volumes and are what made me want to apply to your company. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"Yes, I have extensively researched your company and closely identify with your five core values. I love that you act with integrity, give it your all, and give more than you take. I also appreciate that you allow yourself and your employees to be themselves while working as a team. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role."
Written by Krista Wenz on September 13th, 2022
35. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
Why the Interviewer Asks This Question
Walk the interviewer through your career history in retail. Be sure to highlight your favorite and most challenging positions. Discuss what made them so challenging and rewarding.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. If you have worked in another industry, describe your job's most challenging and favorite parts.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it challenging because it was a different industry than I was accustomed to. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation."
Written by Krista Wenz on September 13th, 2022
36. At Waitrose we like to hire strong achievers. Give me an example of a time when you went above and beyond.
Why the Interviewer Asks This Question
Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer, coworker, or customer has a need that goes beyond your usual day-to-day expectations.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"Last week, my manager had not completed the schedule for the following week. Some staff complained that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help, and I do not mind helping others when needed."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. I also helped her by holding her baby while she put the stroller away. It felt excellent to go above the call of duty that day."
Written by Krista Wenz on September 13th, 2022
37. How do you like to be recognized for your accomplishments?
Why the Interviewer Asks This Question
Many people like recognition in some way for their accomplishments in the workplace, while others do not require public recognition. Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. Share with the interviewer how you would like to be recognized for your hard work.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
You want to be honest in your response without sounding needy. If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. I am easily encouraged, and my best reward is knowing that my hard work is noticed."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
38. Tell me about a time when you made a suggestion requesting change in an organization.
Why the Interviewer Asks This Question
In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. Talk to the interviewer about a time when you were able to suggest a change in the workplace. If the organization implemented the change, describe the results from that change.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. If you have suggested change in another area of your life, use that example in your response.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and the company saved $15,000 in the first month. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. We were having some problems with theft because of it. I suggested we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Written by Krista Wenz on September 13th, 2022
39. What is the most competitive work situation you have experienced? How did you handle it, and what was the result?
Why the Interviewer Asks This Question
This question determines if you can function well in a competitive environment. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
Let the interviewer know if you have not worked in a competitive work environment. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"My current sales position is highly commission-based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Krista Wenz on September 13th, 2022
40. Why is this job with Waitrose right for you at this time in your career?
Why the Interviewer Asks This Question
Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. Be thoughtful and draw upon the research you have done on the company.
Written by Krista Wenz on September 13th, 2022
Focus Your Answer On
You want to focus on being positive in your response. The interviewer does not want to hear that you left your previous job because you did not like your boss or are switching industries because you could not tolerate the schedule. Explain how working for Waitrose will benefit you in your career.
Written by Krista Wenz on September 13th, 2022
1st Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. I feel this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while allowing me to advance in my management skills."
Written by Krista Wenz on September 13th, 2022
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that, I can be given full-time hours for the summer. I am excited to work for Waitrose because of the flexibility you offer students and the growth potential."
Written by Krista Wenz on September 13th, 2022