"Last week, my manager had not completed the schedule for the following week. Some staff complained that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help, and I do not mind helping others when needed."

"Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. I also helped her by holding her baby while she put the stroller away. It felt excellent to go above the call of duty that day."

Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency.