Waitrose Mock Interview
Practice 40 Waitrose interview questions covering customer service excellence, product knowledge, and the John Lewis Partnership values.
Question 11 of 40
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a coworker?
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Retail and customer service-based roles often require diplomacy when working with the public. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"If I had an aggressive and disrespectful customer, I would calmly ask them how I could help. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose."
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Most companies have policies in place for handling rude or aggressive customers. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. If you have conflict-resolution training for dealing with rude customers, be sure to mention that in your response.
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