HireVue repeatedly suggests you avoid being backlit. "And don't forget to check your lighting. Make sure it's in front of you. Lighting from behind makes it hard to see you." This likely has less to do with how you appear on camera and more to do with the algorithm potentially misinterpreting your facial expressions or incorrectly categorizing you. It might even eliminate you as a candidate if you're backlit and unable to read your expressions, even if you are a top performer.

So, allow some time before the interview starts to find a space with good natural lighting. Ideally, you'll want the light cast evenly across your face. Also, the angle of your camera should be at eye level. Positioning it too low will make you come across as domineering. Too high and you'll seem too weak or small. So center it, and maintain eye contact with the camera as if you're speaking face-to-face with a person. Everything has a margin for error, and it might misinterpret you looking at yourself on the screen as looking at your feet, signaling a lack of confidence.

HireVue's AI assessment models categorize their findings by determining "the content of your message, the meaning in your message, and the emotion you express." It will rate your emotional intelligence by how empathetic it thinks you are, whether you possess impulse control, and assess your communication, negotiation, and persuasion skills. Lastly, it will evaluate how service oriented and responsible you seem, and whether you can be trusted with WTW's reputation and resources.

"I make it a practice to learn something new from every client. Every client is unique and is a learning opportunity to adapt and grow, which could potentially help you better serve your next client. So, anytime I learn something new from a client, or anytime they effectively help me adapt to a different approach or perspective, I show appreciation for what they've taught me. It helps build trust and strengthens the relationship you are building upon. For example, I was auditing a client's systems, and asked them why they built their systems the way they had. It was unique and was likely something they were proud of. So I asked about it. When they explained it to me, I genuinely thought of it as a unique approach. I asked more questions about what led them to this approach, and I praised their innovation. This helped me better understand their approach to innovation, allowed me to cater my approach to them, and I thanked them for what they'd shared."