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Vertex Interview
Questions

27 Questions and Answers by Ryan Brunner

Published January 10th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 27
How would you handle a classroom based user training session where users were at all different ends of the learning and knowledge spectrum of the program?
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How to Answer
Used as a question to help gauge how would handle a particular classroom based training type of situation, this is an all too real situation that could occur if hired for this position at Vertex. When rolling out new or updated software to customers, end users can be very experienced and need little training or they can be very new to a system and need extensive training. When paired in a room together, it is best to stick to a set training plan to ensure that everyone receives the same curriculum. Give some ideas of how you think this situation is best handled.
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Top 25 Vertex Inc. Interview Questions with Full Content
1.
How would you handle a classroom based user training session where users were at all different ends of the learning and knowledge spectrum of the program?
Used as a question to help gauge how would handle a particular classroom based training type of situation, this is an all too real situation that could occur if hired for this position at Vertex. When rolling out new or updated software to customers, end users can be very experienced and need little training or they can be very new to a system and need extensive training. When paired in a room together, it is best to stick to a set training plan to ensure that everyone receives the same curriculum. Give some ideas of how you think this situation is best handled.

Ryan's Answer #1
"If confronted with this situation, I think the best way to handle it would be to have an open conversation about everyone's comfortability with the system after a quick introduction. From there, I would look to pair the novice users with the experienced users during the training. This would allow the novice users to learn from me as the trainer and from the more experienced user in watching them work through training modules."
Ryan's Answer #2
"Having been in this situation before a few times when training large groups, I stick with my focused training plan but also give extra time for question and answer periods during the training. When beginners ask questions, I encourage their more experienced peers to help answer questions to build trust among the group once my time as the trainer has come to an end and I am no longer onsite. Many have commended me for this approach within their business."
2.
If hired here at Vertex, what do you feel would be the biggest hurdle for you to overcome from the start?
The key to answering this question with confidence starts with understanding that you are interviewing with Vertex because your interviewer feels that you are a strong candidate for this position. What your interviewer is focusing on with this question is how they could be of most help to you if hired for the job. So, take the time prior to your interview to think about an aspect of the position that would be the most difficult for you to overcome to be up and running at full speed and then take time to explain how you would plan to overcome that hurdle if hired. This structured answer will tell your interviewer that you have put thought to your potential shortcoming with a plan of action.

Ryan's Answer #1
"As you can see from my resume, I don't have any direct working experience with the financial industry and I would see that as my largest learning opportunity if offered this position. Like I did with my current job in the healthcare industry, I would take the time to learn the basics of the industry that would help me design the most intuitive user interfaces in the products here at Vertex."
Ryan's Answer #2
"Being a team player by nature, I've always considered my first challenge at any new company to be the task of getting to know my colleagues, their work preferences and their work styles. In the same breath, I want them to know who I am and how I best work as part of a team with them. To accomplish this, I would take the initiative to set one on one meetings with individuals that I didn't get to touch base with during my orientation process to get to know them better."
3.
What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?
As your role with Vertex will look to help further their automate testing processes for new systems, you will need to have a good sense for when automation makes sense and when it does not. Reiterate your sense for this to your interviewer by sticking to the high level response that repetitive tasks, as are common with large software companies, are prime candidates for automation whereas one time test cases are not.

Ryan's Answer #1
"Having been in automation in both manufacturing for many years and now software for the last three years, a common misconception among people is that automation can help improve any situation and that couldn't be further from the truth. The amount of time, effort and resources that goes into an automation process makes it ideal for repetitive tasks and tests that have multiple data sets. If a testing process calls for unique and one time process, it would make the most sense to run that process manually."
Ryan's Answer #2
"I"n my current position, most of the automation testing that I design is in program sanity testing. These automated tests work great because they run on similar systems following changes in code to ensure that no bugs remain in the system. If our group of engineers are working on unique, one off type projects, my automation processes are not utilized."
4.
In a technical support role here at Vertex, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

Ryan's Answer #1
"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."
Ryan's Answer #2
"If hired for this role here at Vertex, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."
5.
Do you have experience working with data in a cloud computing environment?
Over recent years, more and more companies are converting to cloud based computing services because the conversion allows them to save money and have better auditing trails. As a prospective data engineer with Vertex, your interviewer will be looking to hear that you are at least familiar with the concepts of working with cloud based data. Talk in details about the experiences you have while keeping your mind open to working with more in the future if hired with Vertex.

Ryan's Answer
"My current organization has been using Apprenda, a PaaS, that allows us to develop, test and maintain our software projects. I also have experience mining and converting data off of public, community and private cloud networks. If hired here at Vertex, I think I would bring a wealth of cloud based experience to the data engineering team."
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