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Accounts Receivable Specialist Interview Questions

30 Questions and Answers by

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Accounts Receivable Specialist was updated on January 7th, 2019. Learn more here.

Question 1 of 30

Have you ever been in a situation where you had to bargain on an overdue invoice?

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Accounts Receivable Specialist Interview Questions & Answers

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  1. 1.

    Have you ever been in a situation where you had to bargain on an overdue invoice?

  2. 2.

    What is an Accounts Receivable Aging Report, and why do they matter?

  3. 3.

    What is your current A/R Specialist salary?

  4. 4.

    What information is contained in the Accounts Receivable sub-ledger?

  5. 5.

    Give me an example of when a credit memo would be issued.

  6. 6.

    Do you have experience setting up auto-invoicing for customer accounts?

  7. 7.

    Why is excellent A/R execution important for a business?

  8. 8.

    How much time needs to pass for an A/R account to be considered delinquent?

  9. 9.

    How do you manage your time in Accounts Receivable?

  10. 10.

    What is a Customer Master Record?

  11. 11.

    Have you ever worked in a cross-functional environment?

  12. 12.

    Walk me through your accounts receivable experience.

  13. 13.

    Explain to me the term DSO or, Days Outstanding.

  14. 14.

    How do you reconcile customer payments from credit card, ACH or wire, to cash or check, in the A/R system?

  15. 15.

    Have you ever had to prepare a bill or invoice for services rendered? If so what should be included?

  16. 16.

    When have you had to be extra thorough in completing tasks?

  17. 17.

    If a customer is also a vendor and not paying their invoice, do you think it is good practice to pay them with the open A/R dollar amount?

  18. 18.

    Name for me the most important functions of an A/R department.

  19. 19.

    Have you encountered Factoring in your professional experience?

  20. 20.

    What are the most common issues related to Accounts Receivable?

  21. 21.

    After receiving a customers' payment, what do you do next?

  22. 22.

    As an A/R Specialist, you will be customer facing. Have you received any formal customer service training?

  23. 23.

    Have you ever broken company rules, or payment terms, to make a customer happy?

  24. 24.

    In your opinion, what makes you a great problem solver?

  25. 25.

    Do you have any plans for continued education?

  26. 26.

    How do you handle an insufficient funds notice after trying to process a customer payment?

  27. 27.

    Do you think cash should be accepted as a form of payment?

  28. 28.

    Have you ever worked for a company that accepted cryptocurrency as a form of payment?

  29. 29.

    When a customer is unable to pay, what are steps that you have taken to retrieve the money?

  30. 30.

    When you see a large account starting to age, and they are a very good customer, what do you do?