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Jackson Hewitt Interview
Questions

26 Questions and Answers by Ryan Brunner

Published September 26th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 26
During our busy season here at Jackson Hewitt, the demand of clients under tight deadlines can create a great deal of pressure on our team. How do you work effectively under high pressure situations?
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Ryan's Advice
As the ebbs and flows of tax season culminate each year in the spring when workload and stresses are at their highest, your interviewer will be looking to hear that you are able to handle the stress of tight deadlines and worried clients by handling your work in a methodical and planned manner. Talk about your ability to multitask and prioritize your work to meet tight deadlines. Be sure to also talk about the importance of taking care of yourself mentally outside of work and explain how you do this.
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1.
During our busy season here at Jackson Hewitt, the demand of clients under tight deadlines can create a great deal of pressure on our team. How do you work effectively under high pressure situations?
As the ebbs and flows of tax season culminate each year in the spring when workload and stresses are at their highest, your interviewer will be looking to hear that you are able to handle the stress of tight deadlines and worried clients by handling your work in a methodical and planned manner. Talk about your ability to multitask and prioritize your work to meet tight deadlines. Be sure to also talk about the importance of taking care of yourself mentally outside of work and explain how you do this.

Ryan's Answer #1
"As you can see from my work history, I have worked as a tax professional through 12 tax seasons and I know what is coming every February, March and April. In looking to work for Jackson Hewitt, I know that is money making time and am willing to put in all of the hours that are needed to work with many clients at one time. I have a great ability to track and prioritize my tasks and my ability to set realistic expectations with my customers and meet those deadlines would greatly benefit your clients. The work as a tax professional really fits my own personal needs where I prefer to take most of my time off of work during the late summer and fall months to be outside and refresh myself in preparation for the coming season."
Ryan's Answer #2
"Working under the high pressures of tax season requires me to be organized, first and foremost. I consider myself very highly organized with my ability to track my tasks, prioritize high needs items first and communication with my clients. Staying organized allows me to remain focused on my work without stressing and I think this would be a huge advantage for the work that I would be doing for you here at Jackson Hewitt."
2.
At Jackson Hewitt, we often work with both small and large businesses on their tax preparation. What common deductions would you recommend for small businesses?
As a trusted adviser at Jackson Hewitt, you will be relied upon by clients to help them find every way possible to minimize their tax burden. To prove your expertise to your interviewer, try to talk about one or two common tax deductions that are often overlooked by small businesses. Explain why the deduction is important to consider and what impact that can have on a future client you would be working with in this role.

Ryan's Answer #1
"In my experience in working with small businesses, the most commonly overlooked deductions that they could take advantage of are vehicle and fleet expenses. While many businesses know this is possible, many fail at maintaining proper documentation of vehicles costs and usage as part of the job. I take it upon myself to walk clients through the proper documentation for future use and they have all appreciated this insight."
Ryan's Answer #2
"I see a lot of business owners overlook items that I would consider maintenance or facility costs that they can deduct at the end of each year. Repairs on equipment and property are deductible and business owners often fail to keep proof of payment for such repairs. On top of repairs, most utilities like electricity are deductible as well for a business. For small business owners, a huge part of my responsibility is educating them on these deductions. For your clients here at Jackson Hewitt, my education would help build trust and a long lasting working relationship."
3.
At Jackson Hewitt, our clients look to us to help find new and creative ways to save tax dollars. Have you ever had a unique situation where you helped an organization save tax dollars through your work and insight?
Jackson Hewitt is a trusted advisor to their clients on their corporate and small business taxes and your potential work in this position will put you in a position to be creative with your clients. Prior to your interview, think of a time in your work history where you can demonstrate the situation for the organization and came up with a creative tax savings solution for them. Upon answering this question, make sure that your interviewer walks away from your time together knowing that you have the ability to create solutions for clients that make a real difference.

Ryan's Answer #1
"Last year, I was working with an upstart small business in New York that employed around 20 people. Hearing that a big burden for him was providing health care coverage, which he chose to do to hire and retain great staff, I educated him on the savings he could see in starting an HSA associated with a high deductible plan. In the end, this plan was a win for the owner to see a ton of tax savings and the employees benefited with a great plan where the business was contributing towards their HSA on a yearly basis."
Ryan's Answer #2
"When working with corporation on tax advising issues, I always walk through business expenditures with a fine toothed comb because how large expenditures are claimed can really make or break taxes for years to come. When working with a client a few years ago, I noticed that they were deducting full costs up front when the depreciation method would have worked out much better for them in their financial situation. The only thing it took to convince them was a simple educational meeting."
4.
What customer service skills would you be able to bring as a tax preparer for the clients here at Jackson Hewitt? Why is providing strong customer service important to you?
Jackson Hewitt works hand in hand with businesses in their financial worlds and you as a consultant will be expected to provide great customer service to clients. In tax preparation, customer service comes in your ability to communicate and pay attention to detail to give the clients the best value and cost savings possible. For your answer, give your own personal touch to describe your customer service skills that you would bring to the team at Jackson Hewitt and don't hesitate to give any personal examples from your work history that demonstrate those skills.

Ryan's Answer #1
"Working with companies on their finances is often a private and sensitive topic. Because of that, I take an active listening and educational approach with my clients by first laying out my goals for them and then hearing their thoughts to work towards a common goal. As in any job, communication is key to setting expectations for the work that I do and hearing what my clients expect from me. If you would contact any of my professional references, who are clients that I've worked with in the past, they won't hesitate to talk about my excellent customer service skills."
Ryan's Answer #2
"As a tax professional, my customer service starts with my expertise in areas where most clients are very under-educated. I take the time to educate my clients about my processes in preparing their taxes, what my expectations are from them to help in the process and what they can expect from me throughout our time in process together. The clients that I work with appreciate the education and setting of expectations because it helps us work together more wisely and efficiently as we lower their tax burden."
5.
Being successful in consulting and working here at Jackson Hewitt requires the ability to work effectively with Type A personalities. What are your experiences in working with this personality and how did you make the relationships a success?
To first understand this question, it is important that you know that Type A personalities are exemplified by being competitive, motivated, organized and goal driven, among many other traits. These traits often lead to success in high level roles within organizations and your chances of working with this personality type are high. Think of a time you worked with a typical Type A personality and explain the methods you used to ensure that you had a sound and successful working relationship. Make sure that your interview walks away knowing that you can work effectively with difficultly driven individuals with high expectations.

Ryan's Answer #1
"For the last six years, I have worked under your prototypical type A personality as my director. Being a self admitted type B, being under my new director was difficult at first. For me to be successful under her and for our relationship to flourish, I learned quickly that she liked me to regularly communicate timelines for projects and give updates when necessary as she was very time driven. As well, small talk and getting to know me personally wasn't a priority so our communications to this day are pretty succinct and to the point. In this role, I would feel very comfortable with working with high level type A's because of my firsthand experience."
Ryan's Answer #2
"If you haven't been able to tell during my interview so far, I am a type A personality myself. My personality has helped me become very successful as a Financial Analyst. Having had formal training in the different personality types, I know that I need to take a meticulous approach when working with other type A personalities. My current team is loaded with type A's and regular communication is key in ensuring that expectations are clear and timelines are being met. If hired for this position, I would know my place in working with leaders from clients and I can easily be both cognizant of my approach and have the ability to put my desire to be in the lead aside with them when needed."
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