32 Urban Outfitters Interview Questions & Answers
Below is a list of our Urban Outfitters interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How do you like to be recognized for your accomplishments?
How to Answer
Your potential future managers at Urban Outfitters will be focused on nurturing a positive work environment and strong team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions? You can include examples of how managers or team leaders have recognized your accomplishments in the past.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
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2. How do you handle situations that could cause you to be late or miss work?
How to Answer
When you're a member of the Urban Outfitters team, promptness is important -- your team-members are relying on you to be on time and ready to start work. It's always better to be a few minutes early for a shift so you can be ready to pick up where another team-member left off as their shift ends. Make sure the interviewer knows that you plan for traffic, bad weather, and any other situation that could make you late for your shift. Make sure your interviewer knows that you are proactive and that you can handle the stress of unexpected situations.
Written by Jordan Henry on July 11th, 2018
Answer Example
"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure to give myself extra time when there's snow or ice."
Written by Jordan Henry on July 11th, 2018
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3. Do you have reliable transportation?
How to Answer
If you are offered a position at Urban Outfitters, they want to know that you'll be able to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether you intend to drive, walk, take the bus, or ride your bike.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I take public transit and find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of the employees commutes - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
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4. What do you hope to learn from this job at Urban Outfitters?
How to Answer
Sales associates at Urban Outfitters have the opportunity to learn a wide variety of skills, including communication, multitasking, teamwork, knowledge of the retail industry, and design, among other things. Share what you hope to get out of your experience at UO. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I love helping people and am excited about the chance to learn more about customer service in the retail world. I'm also an artist and love building things, so I'm also hoping that I get a chance to learn more about creating store displays."
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5. How do you feel about performance incentives?
How to Answer
Performance incentives can be very motivating, and you may have opportunities to earn such incentives as an associate at Urban Outfitters. Talk to the interviewer about your feelings regarding performance incentives.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I think performance incentives are a great idea -- they keep me motivated to do a great job, and I like knowing that I'm a part of ensuring that our team is on top of our KPIs. I'm extremely motivated by being rewarded for my successes, both individual success and success as a team."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I've never worked in a position that offers performance incentives, and I've never had trouble staying motivated. However, small perks are always nice to have!"
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6. What are your salary expectations?
How to Answer
Do some research to determine what you may be able to expect from a position at Urban Outfitters, and use use your current earnings to talk about your expectation. Be open and honest. Transparency is the best choice when salary-based questions arise.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I currently make minimum wage, and I'm happy to begin a position at UO in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does Urban Outfitters have any merit-based bonuses or pay-scale increases?"
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7. How can Urban Outfitters motivate you on the job?
How to Answer
The management team at Urban Outfitters wants to know how best to motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
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8. Describe to me your ideal employer.
How to Answer
A job search isn't just a one-sided hunt. You must also feel as though a job at Urban Outfitters is a good fit for you. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking negatively of any previous managers or organizations.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"My ideal employer is one that brings charisma and passion to their work. I work best with organizations that encourage learning and promote their employees based on performance."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
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9. We need reliable people on our team at Urban Outfitters. How many days were you absent from work last year?
How to Answer
Being a member of a team means being reliable and consistent, and working at Urban Outfitters is no exception. Make sure the interviewer knows that you respect your coworkers and managers enough to always show up for your assigned shifts. Of course, emergencies and illnesses happen from time to time; you can be honest about a time you had to miss a shift. Be sure to mention that you followed all of the protocols for calling off of work.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! I've never skipped work without a good reason, and I always make sure to call in with plenty of advance notice so that my managers and coworkers are prepared to cover the shift. I've never had an unexcused absence from work."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"Luckily, I've only ever had to call into work twice -- I had a terrible case of the flu last year and couldn't make it into work for two shifts in one week. I felt so bad about missing the shifts, but I didn't want to spread my germs to my coworkers and customers. As soon as I got home from the doctor, I followed store protocol by emailing my coworkers and asking if anyone could cover my shift. I was able to get one shift covered, but no one was available to cover the other. I immediately got in touch with my manager and let her know the situation. I made sure to get a doctor's note that I brought in with me during my next shift."
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10. What type of work environment do you dislike working in?
How to Answer
Your interview for a position at Urban Outfitters isn't just about if you're right for UO -- it's about making sure that a job at UO is right for you. Describe your experience in different work environments and how you adapted to different atmospheres. Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Make sure you're familiar with the environment at Urban Outfitters.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I can be productive in most work environments as long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I've spent a lot of time at Urban Outfitters stores, and I've always appreciated how the sales associates work together, treat each other with respect, and always seem to be having fun! That's the exact kind of environment I'm looking for at work, and I'd love the chance to add my positive attitude and attention to detail to the team here."
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11. Personality fit is important to us at Urban Outfitters. How would you describe your personality?
How to Answer
When you work at Urban Outfitters, you are one part of a larger team -- and that team is vital to the success and health of the entire store and the company at large. Your personality will play a part in whether the interviewer believes you would be a good fit for that team. Talk to the interviewer about your personality traits -- such as introverted, energetic, or confident -- as opposed to your character traits -- such as honest, hard-working, or reliable.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I'm a confident communicator, and I'm very friendly! I love engaging new people in conversation. My last boss always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
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12. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
Retail organization like Urban Outfitters are fast-paced; though supervisors have the best intentions, some information may fall through the cracks and your managers may not always communicate with you in a way that you prefer. Describe your communication preferences and tell the interviewer how you handled a supervisor who communicated with you in a way that didn't match those preferences.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
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13. What type of manager brings out the best in you?
How to Answer
Managers at Urban Outfitters work hard to ensure a healthy team, which starts with supporting individual associates. Show the interviewer that you are self-aware and understand the type of manager or employer who brings out the best in you, whether that's a close working relationship with plenty of accountability or a more hands-off approach where you have more autonomy. If you're not sure about your preference, try to make your answer as open as possible.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well-versed in."
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14. Why is this job with Urban Outfitters right for you at this time in your career?
How to Answer
A customer associate position at Urban Outfitters will provide you with plenty of benefits in the present while also allowing for opportunities to move up in the company in the future. Discuss with the interviewer why you are looking to make a change and how a position at UO fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"This job will fit in perfectly with my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Urban Outfitters because of the flexibility you offer students, as well as the potential for future advancement in the company."
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15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
Though sales associates at Urban Outfitters don't work on commission, there are still opportunities for friendly competition between other stores in the district and region. Tell the interviewer about your experience in competitive environments, whether that means racing others to achieve the highest sales, working towards a promotion, or trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Be sure to mention any successful outcome.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even though we compete, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so sales contests greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
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16. Tell me about a time when you made a suggestion requesting a change in an organization.
How to Answer
The most successful organizations are always growing and adapting to better serve their customers, and Urban Outfitters is no exception. As a retail associate, you'll need to be adaptable -- but you may also have ideas for how to more efficiently complete tasks or how to make an existing system even better. The interviewer wants to know that you are confident in expressing your opinions to your team leaders and handle rejection of your ideas respectfully and with understanding.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"When I began my recent job at a family-run business, the owners operated on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in overall loss."
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17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Retail jobs like a customer associate position at Urban Outfitters require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I am happy to work within a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
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18. At Urban Outfitters we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
At Urban Outfitters, customer service always comes first. The UO customer expects to be greeted with helpful, positive customer associates who do their best to help them find exactly what they're looking for. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day, and she was able to catch up on some of her work and get the schedule completed. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her belongings and purchase. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
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19. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
From apparel to beauty to apartment design, Urban Outfitters is all about creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your previous jobs and be sure to highlight your favorite and most challenging positions. If you don't have any retail experience, that's okay! You have likely gained the skills and experience needed to make customers happy through your professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail and learn more about the industry.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"While I haven't yet worked in a retail environment, I'm really excited to get started! I love learning new things, especially when it comes to working with and serving other people. In college, I worked in a writing lab where I helped younger students correct essays and prepare for English exams. That experience helped me learn how to listen to people's needs, practice patience, and develop tools to help frustrated students feel more at ease. I think that experience will set me up for success in the retail industry. My most challenging position was definitely as a waiter. The fast-pace was fun, but it was hard to transition to that environment. But I learned so much during that time, and I think the multitasking and communication skills I gained will serve me well in at UO!"
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I love working in the retail world! I started out working during summer breaks in high school and loved the environment so much that I found retail jobs throughout college as well! My last position was my most challenging and my most rewarding -- the target customer was different than I was used to, and it took some time to feel like I really "fit in" with my coworkers, who had all worked together for several years. It's always hard to be the newest team-member, but the challenge of winning them over made the friendships I formed there even more rewarding! I was so sad to leave that job, but it was necessary to move cities. Now I'm ready for a new challenge in a new environment, and I think Urban is the perfect fit!"
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20. Have you researched our company values? What makes you the best candidate for Urban Outfitters?
How to Answer
Having a deep knowledge of the Urban Outfitters brand and customer is incredibly important -- any information you know about the company's values will work to set you apart from other candidates. Spend some time exploring the Urban Outfitters website and becoming familiar with their core values and mission statement: 'Urban Outfitters is a lifestyle retailer dedicated to inspiring customers through a unique combination of product, creativity and cultural understanding.' Make sure you follow UO on social media to keep on top of trends, aesthetic, and branding -- and be sure to let the interviewer know that you are invested in the UO product.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I've been a long-time shopper at Urban Outfitters, and I love their attention to detail and the unique, creative pieces they carry in both their apparel and home departments -- there's always something that inspires me and energizes me creativity when I shop in stores or online. And I love that the employees come from diverse backgrounds and ethnic identities; I can tell that UO really values diversity and inclusion, which is something I value as well."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I've always loved shopping at Urban -- the style strikes a unique balance between trendy and unique, which is my personal style! It wasn't until recently that I learned about the Urban Outfitters Community Cares initiative, and I couldn't be more excited about the idea of working for a company that takes proactive steps to empower employees and customers to act as agents of change in their communities. Now I love UO even more than I already did!"
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21. You will be responsible for a large amount of cash and valuable merchandise at Urban Outfitters. What would your most recent employer say about your character and honesty?
How to Answer
Much of the success of retailers like Urban Outfitters rests on the honesty and fidelity of the employees -- if the managers can't trust their customer associates to treat money and valuable merchandise with integrity, the work environment will be hostile and toxic. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I would never steal from any store, especially my place of work! I know how important it is that my managers and coworkers can trust me to treat the store, merchandise, and cash with respect. During my exit interview at my last job, my manager even told me that she found me extremely trustworthy and would hire me again if I ever wanted to return to the company."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"My most recent team leader told me multiple times that she considered me a person of integrity and honesty, which is feedback I really appreciate. I always want to be a person who my coworkers and employers can trust."
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22. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Having a versatile schedule is valuable as a retail-based employee, and customer associates at Urban Outfitters must be adaptable and flexible. Assure the interviewer that you are a team player and are happy to step in if a shift needs to be covered at the last second.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I know that my coworkers and managers rely on every team-member to show up for their shifts on time and prepared to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! If my manager needed me to come in at the last minute to cover a shift for someone who didn't show up, I would be more than happy to fill in. I want my coworkers and managers to see me as a willing and excited team player."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they're unable to make it. In the past, I've also volunteered to stay late to help cover shifts that coworkers don't show up for, and I think I'd almost always be able to do that at Urban Outfitters as well."
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23. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
In a service-focused job like a retail position at Urban Outfitters, you will likely encounter customers who make your job less than pleasant. In retail, it's important to maintain a cheerful, calm demeanor even when dealing with angry or frustrated customers. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I know that customers are just people like the rest of us -- sometimes we all have bad days! If a customer was upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I would be sure to maintain my cheerful disposition and positive attitude about the problem."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"In my last retail job, we had a regular customer who always had complicated problems -- returns, online orders, you name it. She was always frustrated and always wanted one of my coworkers to "hold her hand" while she shopped. Myself and my other team-members kind of dreaded helping her, and sometimes we didn't give her all of the attention that she wanted. But one of my coworkers decided to take a different approach and give her lots of special attention: she asked the customer lots of questions, got to know her, and then did everything she could to patiently address all of her frustrations and make her happy. The customer left that day smiling, and I learned so much about how to speak to and listen to a frustrated -- and frustrating -- customer."
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24. Tell me 3 qualities you possess that make you a strong fit for this position with Urban Outfitters.
How to Answer
Before your interview, take some time to find out more about what Urban Outfitters looks for in a customer associate, and find ways to honestly demonstrate how your personality meets those needs. For instance, UO customer associates must be able to 'build relationships naturally and embrace individuality and diversity.' Describe how you are uniquely suited for some of the job requirements.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"Jelisa, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like taking the trash out or dealing with especially difficult customers. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers would come naturally to me!"
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I always strive to be adaptable and flexible -- I know that being in a customer service role sometimes means being interrupted in the middle of tasks and needing to pivot to something new very suddenly. I've also had managers in the past tell me that I'm a great listener, which is a skill I picked up as a counselor for a girls volleyball summer camp. I'm also pretty witty and bring a lot of positive, fun energy to a workplace, which I think is really important, especially on busy or frustrating days!"
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25. At Urban Outfitters we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Many seasonal or entry-level Urban Outfitters customer associates go on to become department leads, store managers, or even higher roles in the company at large. Talk to the interviewer about any interest you have in gaining a leadership role down the road and what your future goals are at Urban Outfitters.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I would be very excited about obtaining a role in leadership with Urban Outfitters in the future. I'm confident that you'll find that my hard work and attention to detail will make me well-suited for a leadership position in the future as you feel I'm ready."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I have been in an unofficial leadership role for the past three years of my former job, so I think a management role with Urban Outfitters would be a great next step in my career!"
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26. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person who is capable of making an attractive retail display?
How to Answer
The displays at Urban Outfitters are fun, fresh, and inviting to the target customer. Let the interviewer know if you have ever created a display or worked on a creative project. Maybe you have unique ideas that you can share about their current merchandising. Show the interviewer that you have noticed and appreciate the hard work that goes into making the store displays -- and let them know if you have any special skills to contribute to their construction or design!
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn even more! The displays I have seen in your stores are fascinating, and I would love to be a part of those creative projects."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I believe that with some training, I could very easily create some displays that are on-brand and exciting to the Urban Outfitters customer. I really loved the window display from this past Autumn -- I would love a chance to exercise my creativity on a project like that!"
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27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
At Urban Outfitters, it's important for customers to feel comfortable and focused on what they're looking for -- and uniforms help accomplish that task. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Urban Outfitters and see that it adds a strong level of professionalism."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace, and it makes getting ready for a shift that much easier! May I see what your uniforms look like?"
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28. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
Strong math skills are an asset in any retail-based role, and a customer associate at Urban Outfitters is no exception. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I did very well in math during high school and am comfortable with the skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
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29. We have a strong employee honesty program in place at Urban Outfitters to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
Urban Outfitters takes loss prevention and employee theft very seriously. Loss prevention initiatives are an important part of ensuring that UO continues to stay competitive in their market. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I once had a coworker who asked me to help them steal, and it was so uncomfortable! I would never steal something for any reason, so it was easy to say no to him. Even though it was hard to tell my manager and know that my coworker would probably get fired, I had to do the right thing. What is the process for those kinds of situations at Urban?"
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30. At Urban Outfitters we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
How to Answer
As an Urban Outfitters employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I know that return policies are set for a reason, and being a good team-member means abiding by all of the rules and policies of the company. I've been in situations in the past where customers were angry with me about a policy I had no control over; when that happens, I just have to listen patiently, not take their criticism personally, and work with them to find a solution to their problem that aligns with the company's policies."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"Return policies exist for a reason -- and Urban Outfitter's policy is really generous! If a customer had a complaint about the policy, I would be sure to let them know I understand their frustration but that UO has a better return policy than most of their competitors. If I couldn't find a solution to the problem personally with the customer, I would verify with my manager that I can offer the customer a company-approved 'peace-offering,' like a promotional coupon or even a one-time special-case return for their item."
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31. What do you know about Urban Outfitters? Why do you want to work for us?
How to Answer
When interviewing for a job at Urban Outfitters or any other company, it's important to understand the mission and aesthetic of the organization. Spend some time on Urban Outfitter's website, take a look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed with any knowledge you have about their seasonal promotions and ongoing events. You can even list a few things about Urban Outfitters that have made an impression on you -- that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time!
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I've been an Urban Outfitters customer for years and have always appreciated their dedication to helping creative individuals cultivate creative wardrobes and living spaces. When I walk into an Urban store, I always know exactly what I'm going to get: a huge variety, the latest fashion and apartment trends, and excellent customer service."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I want to work for Urban Outfitters because I shop here all of the time. I love your product, and your company culture seems great too."
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32. Urban Outfitters puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
Like most retail environments, Urban Outfitters has to compete with other companies in the industry -- which means that business can go down with one honest mistake or bad customer experience. Discuss with the interviewer how you ensure that your customers receive the best service from you.
Written by Jordan Henry on July 11th, 2018
1st Answer Example
"I have a rule always to treat my customers how I would want to be treated in a store or establishment. Customer service is vital to a company's success."
Written by Jordan Henry on July 11th, 2018
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. If I'm working on a task and a customer has a question, I always stop and help them if I can before going back to my task."
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