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Burlington Coat Factory Interview
Questions

32 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 32

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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Burlington Coat Factory Interview Questions

  1. 1.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

      Customer service-based roles like positions at Burlington Coat Factory will often require a diplomatic and calm demeanor when you are faced with upset customers. Discuss with the interviewer how you would handle an aggressive customer.

      Jordan's Answer #1

      "If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return."

      Jordan's Answer #2

      "People can be unpredictable, so it's always important to treat customers with respect and discernment -- if someone is having a hard day, sometimes all it takes is one interaction to tip the scales in one direction or another. I'm very sensitive to emotional energy, so I have a bit of a radar for customers who enter the store in a frustrated or aggressive mood, and I make sure to let my team members and managers know that the customer may benefit from some extra attention or elevated service."

  2. 2.

    What do you hope to learn from this job at Burlington Coat Factory?

      Burlington Coat Factory will provide you with plenty of opportunities to learn a wide variety of skills. Share what you hope to get out of your experience. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.

      Jordan's Answer #1

      "I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to become a store manager or open my own small retail business."

      Jordan's Answer #2

      "I love helping people and am excited about the chance to learn more about customer service in the retail world, especially at a large store with as much variety as Burlington Coat Factory -- I feel like the fast pace will really keep me on my toes and help me learn that much faster!"

  3. 3.

    In this role you will be required to handle customer transactions. How strong are your mathematical skills?

      Strong math skills are an asset in any position at Burlington Coat Factory. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.

      Jordan's Answer #1

      "I did very well in math during high school and am comfortable with the math required to accept cash, balance a cash float, and perform inventory-related tasks."

      Jordan's Answer #2

      "My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

  4. 4.

    Personality fit is important to us at Burlington Coat Factory. How would you describe your personality?

      When you work at Burlington Coat Factory, you are one part of a larger team, and your personality will play a part in whether the interviewer believes you would be a good fit for that team. Talk to the interviewer about your personality traits -- such as introverted, energetic, or confident -- as opposed to your character traits -- such as honest, hard-working, or reliable.

      Jordan's Answer #1

      "I'm a very confident and self-assured person -- I know my strengths and feel empowered to use them to do my best work. I'm extremely friendly and have a knack for engaging even the most disinterested customers in conversation. My boss always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."

      Jordan's Answer #2

      "Even though I'm an introvert, I really enjoy meeting new people and feel comfortable getting to know strangers. I love to organize things: information, products, people, you name it! I'm also really loyal. When I care about someone or about an organization, I become an advocate for them, which I think would make me a great addition to the team here."

  5. 5.

    How do you feel about performance incentives?

      At Burlington Coat Factory, you may have opportunities to take advantage of performance incentives. Talk to the interviewer about your feelings regarding performance incentives.

      Jordan's Answer #1

      "I think performance incentives are a great way to keep employees motivated and on top of their KPIs. I'm personally very motivated by being rewarded for my successes, so I think I'd respond very well to performance incentives."

      Jordan's Answer #2

      "I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated and focused on my work. While it's always nice to receive small rewards for a job well-done, it's not at all essential for me."

  6. 6.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

      Retail environments like Burlington Coat Factory may offer opportunities for friendly competition with your coworkers and with other stores in your district and region. Tell the interviewer about your experience in competitive environments, whether that means racing others to achieve the highest sales, working towards a promotion, or trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to do your best. It is a definite plus if you have cheered on your competitors and helped them along the way. Be sure to mention any successful outcome.

      Jordan's Answer #1

      "I'm not a very competitive person, so sales contests have never motivated me much -- but I'm a very disciplined, self-motivated person, so that's never been a problem for me."

      Jordan's Answer #2

      "Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so our monthly sales contests really motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

  7. 7.

    Tell me 3 qualities you possess that make you a strong fit for this position with Burlington Coat Factory.

      Before your interview, take some time to investigate what Burlington Coat Factory looks for in a sales associate, and find ways to honestly demonstrate how you meet those needs. You can be creative about your '3 qualities': let the interviewer know what makes you unique and well-qualified for the responsibilities of the job.

      Jordan's Answer #1

      "I always strive to be adaptable and flexible -- I know that being in a customer service role sometimes means being interrupted or needing to suddenly pivot to a new task. I've had managers in the past tell me that I'm a great listener and make customers feel at ease. I'm also pretty witty and bring a lot of fun, positive energy to a workplace."

      Jordan's Answer #2

      "I'm naturally a very confident person -- self-assurance is one of my greatest strengths. My friends and coworkers have described me as considerate because I'm always looking for ways that I can do more to serve whatever team I'm on, whether I'm a pickup game of basketball or I'm at work. I'm also a pretty resourceful problem-solver. When I encounter a new problem, I enjoy the process of figuring out the most efficient and best way to solve it."

  8. 8.

    You will be responsible for a large amount of cash and valuable merchandise at Burlington Coat Factory. What would your most recent employer say about your character and honesty?

      Integrity is one of the most important qualities that a Burlington Coat Factory team member can have. Assure the interviewer that you can be trusted by speaking about your character, including what your past employers would say about you.

      Jordan's Answer #1

      "I would never steal from any story, especially my place of work! I know how important it is that my managers and coworkers can trust me with the store, merchandise, and cash. During my exit interview at my last job, my manager told me that she found me to be very trustworthy and would hire me again if I ever wanted to return to the company."

      Jordan's Answer #2

      "My most recent team leader told me how much she appreciated my diligence and honesty. I have a reputation for doing the right thing, even when it's hard or uncomfortable. I always want to be a person who my coworkers and employers can trust, so I work hard to prove that I am an honest person with strong moral fiber."

  9. 9.

    How do you handle situations that could cause you to be late or miss work?

      Proper planning will get you far, but it's important to always have a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work and show your interviewer that you are proactive and can handle the stress of unexpected situations.

      Jordan's Answer #1

      "I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Winters here can make travel hard, so I always make sure to give myself extra time when there's snow or ice."

      Jordan's Answer #2

      "I was a stay-at-home mom for many years, and it taught me to always have multiple contingency plans in place in case things don't go according to plan -- and I had to learn to think on my feet, as well. Once I rejoined the retail workforce, I realized that the adaptability and planning I learned as a mom was definitely transferable to the retail market. Since I always have plans B, C, and D running through my head, I don't become flustered when unexpected situations come up on my way to work -- I just move on to the next plan."

  10. 10.

    Describe to me your ideal employer.

      A job search isn't just a one-sided hunt. You must also feel that a job at Burlington Coat Factory is a good fit for you. Tell the interviewer about your ideal employer. Be specific, and keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

      Jordan's Answer #1

      "The best employer I ever had was charismatic and passionate about her work, which made me feel passionate about the work as well. Her enthusiasm and dedication was infectious; my coworkers and I all wanted to do our best work because we saw how hard she was working."

      Jordan's Answer #2

      "My last boss, Nyisha, was the best manager I've ever had. Whenever she hired a new sales associate, she took them out for coffee to get to know them better outside of the store -- and she scheduled coffee meetups twice a year with each of her employees just to catch up. The only rule about these meetups is that we weren't allowed to talk about work: the whole point was to get to know each other better. She also had an open-door policy; if anyone was having trouble with their workload, with a policy they were confused or frustrated by, or with one of their coworkers, we were always welcome to go to her with our concerns and talk it out. I would love to work with a manager with that kind of integrity and generosity again."

  11. 11.

    Tell me about a time when you made a suggestion requesting change in an organization.

      Successful organizations like Burlington Coat Factory are always growing and adapting to better serve their customers. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

      Jordan's Answer #1

      "Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."

      Jordan's Answer #2

      "When I began my most recent job at a family-run business, the owners operated based on trust and didn't have a loss prevention plan. We were having some problems with theft because of it. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."

  12. 12.

    How do you like to be recognized for your accomplishments?

      The management team at Burlington Coat Factory will offer you constructive criticism as well as recognition for your accomplishments. Share with the interviewer how you prefer to be acknowledged for your hard work and successes: gifts, financial perks, public recognition, and promotions are all examples of ways that managers encourage their employees to keep up the good work.

      Jordan's Answer #1

      "At my most recent retail position, our accomplishments as a team were rewarded together, sometimes with one outstanding worker receiving special acknowledgement. When we achieved something big together, the management team would take all of us out for happy hour. I really like this approach because we truly were a team -- we accomplished way more together than we could separately, so it made sense for us to be rewarded together."

      Jordan's Answer #2

      "As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

  13. 13.

    Do you have reliable transportation?

      If you are offered a position at Burlington Coat Factory, it's important that your managers can count on you to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transportation, or riding a bike.

      Jordan's Answer #1

      "I actually live within walking distance of the store, so it will be very easy for me to make it to work. I'm a stickler for punctuality, so I'll always be sure to arrive for my shifts 10-15 minutes early."

      Jordan's Answer #2

      "I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day. I always make sure I'm at least 5-10 minutes early for my shift."

  14. 14.

    What type of work environment do you dislike working in?

      The interviewer wants to see that you are self-aware and recognize the kind of environments where you do your best work. You can also spin your answer to focus on the positive. Make sure you're familiar with the environment at Burlington Coat Factory.

      Jordan's Answer #1

      "I've found myself to be productive in a wide range of environments -- I'm very self-motivated and don't become flustered easily. The only environment I've ever found difficult was at a retailer where the managers and many of the sales associates were unhappy, and their toxic complaining about the company and about each other was too much for me. It ended up being very distracting. I did learn how to compartmentalize internal drama from my daily tasks and customer interactions, so now I feel that I would be more capable of handling a similar environment without any trouble -- it just wouldn't be my first choice to work in an environment like that again."

      Jordan's Answer #2

      "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

  15. 15.

    Why is this job with Burlington Coat Factory right for you at this time in your career?

      A sales position at Burlington Coat Factory could be the launching pad for a long-term career with the company or the stepping stone to another career. Discuss with the interviewer why you are looking to make a change and how this particular role fits well with the changes that you want to make.

      Jordan's Answer #1

      "I've worked in a restaurant and more recently as a receptionist, but I haven't found exactly what I'm looking for yet. I'm hoping to find a position that strikes a balance between the fast-paced setting of a restaurant job and the focused customer service and relationship-building of my current job. I think a sales position at Burlington could be the right fit -- I'm excited to work in a dynamic customer-service role again and also use what I've learned at my current job to build relationships and create repeat customers."

      Jordan's Answer #2

      "This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Burlington Coat Factory because of the flexibility you offer students, as well as the growth potential."

  16. 16.

    Have you researched our company values? What makes you the best candidate for Burlington Coat Factory?

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  17. 17.

    What are your salary expectations?

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  18. 18.

    How can Burlington Coat Factory motivate you on the job?

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  19. 19.

    We need reliable people on our team at Burlington Coat Factory. How many days were you absent from work last year?

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  20. 20.

    How do you handle a situation where your supervisor does not properly communicate information to you?

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  21. 21.

    What type of manager brings out the best in you?

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  22. 22.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

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  23. 23.

    At Burlington Coat Factory we like to hire strong achievers. Give me an example of a time when you went above and beyond.

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  24. 24.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

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  25. 25.

    How would you handle it if your co-worker did not show up for their shift?

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  26. 26.

    At Burlington Coat Factory we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

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  27. 27.

    In our retail stores, we take pride in keeping the store clean and the merchandise orderly. Do you consider yourself to be orderly and meticulous?

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  28. 28.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

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  29. 29.

    We have a strong employee honesty program in place at Burlington Coat Factory to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

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  30. 30.

    At Burlington Coat Factory we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

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  31. 31.

    What do you know about Burlington Coat Factory? Why do you want to work for us?

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  32. 32.

    Burlington Coat Factory puts customer service first. How do you ensure that you always put the customers' needs first?

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