Picture a customer storming into a retail store with a bag full of merchandise, slamming it onto the counter and glaring you right in the face. "I want my money back!" They are furious and about to make a scene. How would you respond? When faced with the angry eyes of an irate customer, you need to have a plan of action. It can be challenging to know how to respond when you are caught off guard by a dissatisfied customer. Following steps like the ones above will help you deal with even the most challenging situations. Stay calm and carry on!