"A couple of years ago, when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to look it up, tell her it was discontinued, and send her on her way. Instead, I took down the customer's contact information and told her I could contact the person who handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague tracked the item down from the supplier and had it shipped directly. We put the customer in direct contact with the supplier, and she was happy. Looking back on that situation, I felt it was the right thing to do given the customer's situation and knowing she was a loyal customer."

"My current role in hospitality often requires me to work with high-profile customers. Last year, a touring manager for a musician contacted me regarding an upcoming stay for the musician. I proactively asked for their dining and entertainment preferences; with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for his extended stay. Before him leaving, his manager reached out to thank me for the great service!"

"During the final years of my undergraduate program, I worked weekend shifts at a local hotel. One early morning, a guest's car had a dead battery, and they needed to get on the road for a work function. With permission from my manager, I drove the guest to their function and coordinated a local towing company to jump-start their car. I ran the vehicle for a bit to charge the battery, and a colleague and I delivered the vehicle to their work site. The guest was extremely pleased with our service, and my manager was happy with my actions that day to go the extra mile."