Truist Mock Interview
Practice 35 Truist interview questions covering banking operations, client relationships, and the Purpose-Driven culture.
Question 2 of 35
Give me an example of how you keep track of details while engaging in conversation.
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Multi-tasking is a great skill to have within the banking industry. Share a situation that demonstrates your ability to handle the daily tasks of a busy banking environment.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"A customer came into the branch with multiple requests. To ensure that I addressed each of their needs, I wrote down a few notes to gather the information. This was also helpful because when I needed to answer the phone in the middle of the transaction, I didn't forget any of the important details, and I was able to resolve both requests promptly. All the while, I kept the customer engaged and made sure their banking experience was enjoyable."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"To keep track of transaction details while engaging in conversation, I will ask the customer questions or repeat what they are saying to me. This helps me to commit their needs to memory while still appearing engaged and in the moment."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"I would prioritize paying attention to what a customer is saying and even writing things down when necessary in this role at Truist. I know that your organization truly values a caring environment, and that is what keeps Truist clients coming back."
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