Truist Mock Interview

Practice 35 Truist interview questions covering banking operations, client relationships, and the Purpose-Driven culture.

Question 10 of 35

How would you deal with an irate customer?

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Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

In the banking industry, keeping customers calm is a much-needed skill. This is where your relaxed demeanor and ability to empathize will come in handy. Truist wants to hear about a situation in which you used your customer service skills to handle an angry customer.

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"I had a customer complain about waiting in line for so long on a busy Monday morning. She was so upset because she was late for work, and the rest of her schedule for the day was thrown off. I listened and let her know I understood where she was coming from, assuring her I would move as quickly as possible to complete her transaction. Listening and empathizing helped her to calm down and ease the tension."

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"If faced with an irate customer, I would listen to their concerns. Usually, people just want to be heard. If things escalated to the point where the customer became threatening, I would call in a supervisor or security."

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"If I had to work with a visibly angry client, I think it would be important to hold to your values of caring and bringing happiness to the situation. If my efforts to de-escalate the situation went poorly and I sensed the client getting progressively worse, I wouldn't hesitate to put a call out to security."

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35Truist Interview Questions & Answers

Situational

1.The clients of a financial firm like Truist can display a range of emotions when they work with our Client Services team. How would you handle an angry client?

Organizational

2.Give me an example of how you keep track of details while engaging in conversation.

Diversity

3.How do you work in environments with people who are different from you?

Situational

4.How would you handle communication with a customer who was visibly upset?

Customer Service

5.Customer service is the name of our game at Truist. If hired for this role, how would you provide the best customer service possible to our clients?

Adaptability

6.The next Branch Manager we hire here at Truist needs to be adaptable and flexible as our market demands change over time. What have you done recently to promote your personal and professional development to promote adaptability?

Discovery

7.What are your top three strengths? How will you use them to make an impact at Truist?

Customer Service

8.What customer service experience do you have that would greatly benefit our customers?

Direct

9.What is the highest level of mathematics that you completed during your schooling?

Scenario Based

10.How would you deal with an irate customer?

Situational

11.How would you respond to a customer complaint?

Competency

12.How would you rate your ability to learn new software programs on a scale of 1 to 10?

Leadership

13.How would you describe your management style?

Experience

14.Talk about your experience in mortgage loan closing. How would this experience benefit our team?

Customer Service

15.Our clients expect top-tier service and products. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?

Behavioral

16.Have you ever had to work with a difficult colleague? How did you handle that situation?

Organizational

17.What experience do you have multitasking multiple duties?

Teamwork

18.We pride ourselves on teamwork, and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team-based atmosphere?

Direct

19.Out of all our products at Truist, which one would you be most likely to use? Why?

Customer Service

20.At Truist, we pride ourselves on providing the best customer experience. Talk about your customer service experience and explain why it will help our clients here.

Adaptability

21.Due to the continued explosion of the digital world, Truist is becoming more virtual every day. What job duties would expect to be flexible in this role?

Critical Thinking

22.In your opinion, what are the benefits of banking with Truist?

Discovery

23.The banking industry is built on trust. Do other people you have worked closely with consider you trustworthy?

Stress

24.What has been the most stressful situation you faced in the workplace? What did you do to navigate that situation successfully?

Diligence

25.How do you check your work for accuracy?

Discovery

26.What is one unique skill you will bring to our loan processing team?

Organizational

27.If hired for this role, how would you manage your daily tasks to ensure that your work is completed in a timely and efficient manner?

Problem Solving

28.How do you respond to problems that require a quick solution?

Performance Based

29.How do you define success?

Discovery

30.What interests you about this position at Truist?

Behavioral

31.What is the greatest challenge you have faced in your career so far? How did you overcome it?

Management

32.Tell me about your favorite manager. What did you enjoy most about working with them?

Education

33.Talk a bit about your formal education. How has it prepared you for this opportunity with Truist?

Scenario Based

34.If a Truist client had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?

Experience

Truist Mock Interview

How would you deal with an irate customer?

35Truist Interview Questions & Answers

1.The clients of a financial firm like Truist can display a range of emotions when they work with our Client Services team. How would you handle an angry client?

2.Give me an example of how you keep track of details while engaging in conversation.

3.How do you work in environments with people who are different from you?

4.How would you handle communication with a customer who was visibly upset?

5.Customer service is the name of our game at Truist. If hired for this role, how would you provide the best customer service possible to our clients?

6.The next Branch Manager we hire here at Truist needs to be adaptable and flexible as our market demands change over time. What have you done recently to promote your personal and professional development to promote adaptability?

7.What are your top three strengths? How will you use them to make an impact at Truist?

8.What customer service experience do you have that would greatly benefit our customers?

9.What is the highest level of mathematics that you completed during your schooling?

10.How would you deal with an irate customer?

11.How would you respond to a customer complaint?

12.How would you rate your ability to learn new software programs on a scale of 1 to 10?

13.How would you describe your management style?

14.Talk about your experience in mortgage loan closing. How would this experience benefit our team?

15.Our clients expect top-tier service and products. Have you ever gone the extra mile for a client when it wasn't expected? Why did you do so?

16.Have you ever had to work with a difficult colleague? How did you handle that situation?

17.What experience do you have multitasking multiple duties?

18.We pride ourselves on teamwork, and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team-based atmosphere?

19.Out of all our products at Truist, which one would you be most likely to use? Why?

20.At Truist, we pride ourselves on providing the best customer experience. Talk about your customer service experience and explain why it will help our clients here.

21.Due to the continued explosion of the digital world, Truist is becoming more virtual every day. What job duties would expect to be flexible in this role?

22.In your opinion, what are the benefits of banking with Truist?

23.The banking industry is built on trust. Do other people you have worked closely with consider you trustworthy?

24.What has been the most stressful situation you faced in the workplace? What did you do to navigate that situation successfully?

25.How do you check your work for accuracy?

26.What is one unique skill you will bring to our loan processing team?

27.If hired for this role, how would you manage your daily tasks to ensure that your work is completed in a timely and efficient manner?

28.How do you respond to problems that require a quick solution?

29.How do you define success?

30.What interests you about this position at Truist?

31.What is the greatest challenge you have faced in your career so far? How did you overcome it?

32.Tell me about your favorite manager. What did you enjoy most about working with them?

33.Talk a bit about your formal education. How has it prepared you for this opportunity with Truist?

34.If a Truist client had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?

35.What data entry skills have you accumulated throughout your career and earlier education?