Truist Mock Interview
Practice 35 Truist interview questions covering banking operations, client relationships, and the Purpose-Driven culture.
Question 21 of 35
Due to the continued explosion of the digital world, Truist is becoming more virtual every day. What job duties would expect to be flexible in this role?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
As banks have adjusted how they do business over time to suit the needs of customers who are becoming more automated and mobile, the traditional Teller job description has changed with the advancements in technology. Your interview will use this question to gauge how flexible you would be if hired for this role because Truist will rely on the person they hire to be highly adaptable in a changing work environment. As you answer, let your interviewer know that you are aware of how rapidly the banking industry is changing, and give examples of times you had to be flexible in your job duties. Then, consider how the traditional Teller job role has changed and will continue to change.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"As my own personal banking has changed to the point where I hardly visit a bank lobby anymore and take care of more things online, I would venture to guess that a Teller is face-to-face a lot less with customers than they used to be and handling more job duties over the phone and online. I would envision that on top of traditional withdrawals and deposits, Tellers at Truist are also seen as advisors to customers regarding different products within the bank. If hired for this role, I would be excited to be flexible and learn new duties to become a more complete member of the team here at Truist. In my current role as a Customer Service Rep, I've had to be very fluid in my job duties."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"In my current role as a Teller, I've been very adaptable over the last couple of years as my current institution moved a lot of services to a virtual format. I've received extensive training in ATM troubleshooting for customers using the ATM in our parking lot. I've also been trained on our branch kiosks and tablets that customers use for loan applications and other transactions. But because many of our elderly customers still prefer traditional in-person transactions, I've never lost touch as a traditional Teller. If hired here at Truist, I'd look forward to being a flexible Teller willing to adapt to changes moving forward."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"I consider myself very handy with online technologies because of the different businesses and industries that utilize online apps and websites. With just one quick look on Truist's website, it's easy to see that you offer a wide array of services online for your clients. I would assume that your tellers need to be well-versed in all the services available online to sell customers on your website and its ease of use. I expect educating clients on this would be a big part of the job."
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