"With any customer, I take the time to get to know them and listen to their thoughts, concerns, and questions right from the start. I like to hold an intake session to listen to all these things. After hearing each customer out, I talk about what I can do to alleviate their concerns and answer their questions. From that point forward, I go the extra mile by staying in constant communication with my clients through either email or phone because I feel that over-communication is essential. As humans, we desire to know what is happening all the time, and I make time to do this for my clients. Last, my customer service starts and ends with a positive attitude and a smile. I take pride in being a front-facing representative of my company and work my tail off to ensure that customers know my company is there for them."

"In my experience, providing the best customer service comes down to doing the little things right. While often overlooked by some in our industry, a smiling face and simple conversations to get to know your customers can go a long way towards building a foundation for a great long-term relationship. I don't take these little things lightly. Even though I may be experiencing a huge workload or stress somewhere else on the job, I am focused and happy when I am face-to-face or on the phone with the client. They deserve 100% of my attention and focus, and they get that every single time."

"As a new graduate, I'm ready to bring Truist's values of trustworthiness and care to your clients daily. If fortunate enough to join this team, my client will always receive my full attention and welcoming smile. Your clients want to be provided with a personalized experience, and I know I can bring this to branch banking by taking the time to get to know my clients and ensuring them that I remember their faces each time we interact."