Stripe Mock Interview
Practice 32 Stripe interview questions covering payments infrastructure, API design, and technical problem-solving.
Question 21 of 32
What is the difference between customer service and customer support?
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question may seem like splitting hairs, but it's important to understand the nuance between these two terms. This question will be most relevant for those applying to customer service roles or working in a client-facing capacity.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand customer support to be a larger term than customer service. Someone can be a customer service agent without being able to offer ample support that a client may need. It's important to offer both; however, a member of the support team will likely be better trained with special technical skills."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Customer service and customer support are often confused. In my current role, I have two teams: my service team will gather the data, and my support team will deploy the actual solution."
Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
Customer support tends to require greater technical abilities whereas customer service represents a more proactive approach to keeping customers happy. Sometimes a customer service agent will be on the frontlines and will need to escalate a customer issue to the support team. Give the interviewer your best understanding of service versus support.
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
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Anonymous Answer
Customer Service will deal with both proactive and reactive requests, while customer support is mainly responsive.
Rachelle's Feedback
There are a variety of differences; however, this is a good interpretation. If possible, give some examples of times when you have offered each.
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