Practice 35 Square interview questions covering payments, product thinking, and seller empathy.
Question 6 of 35
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Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
With this question, your interviewer aims to assess your problem-solving and customer service skills. As they state on their website, "Listen to users. We listen to and learn from owners of businesses large and small. We understand their problems and anticipate their needs." To get a sense of your analytical and problem-solving skills and how you would apply those skills in a role at Square, they want to know how you collect information. How you answer will offer insights into your communication skills, attention to detail, and analytical abilities.

Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
"When I was a graduate teaching assistant, a student came to me with a problem where their findings couldn't be replicated. They were certain that their initial findings were correct and asked if I would be a second set of eyes to try to find the discrepancy. So, I took the same approach they'd relied upon, sorting through the same trends and historical data to see if I could recreate the same results. I examined the various outcomes and realized they'd transposed the data from two different aspects of their research, making their findings inconclusive. But all was not lost, and I offered some alternative approaches to their project."

Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
"In my previous position, we worked with a small business to address their problems with customer retention and employee efficiency. They weren't sure what they were looking for. As the sales lead, I combed through their pain points, took detailed notes, and asked questions that got to the heart of their most pressing challenges. I analyzed the findings and created a detailed proposal with a host of solutions, including a package of six products and services. They bought the package and saw customer retention increase by 20% and efficiency by 40% by the end of the fiscal year."

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Written by Rachel Hills
35 Questions & Answers • Square

By Rachel

By Rachel