'Solutions' is one of the most dominant keywords on Square's sites, and they market themselves as identifying and coming up with business solutions for every aspect of a client's business. This question aims to evaluate your approach to problem-solving, how solutions-oriented you are, and your emotional intelligence. Recent studies have detailed the high level of emotional intelligence and power behind using the words 'I don't know' in an appropriate context, as opposed to speaking with authority with guesswork or uninformed opinions. In a client-facing role with Square, you may be asked questions you can't answer with the information on hand or aren't qualified to answer. The interviewers want to know how you answer such questions without compromising your customer's confidence in the brand you represent. It's okay to be honest with a client while exhibiting excellent communication skills and offering assurances you will get back to them with the answers they need. Share how you offer solutions-oriented approaches while retaining your client's trust, confidence, and brand loyalty.
