"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

At Spirit, they acknowledge that no two days are alike, and having the right, engaging attitude carries them through every unique experience on the job. For example, in this culture statement, Spirit touches on the attitude they expect from their attendants; "At Spirit, we're relaxed, friendly, and fun when it allows. Our first priority is getting our Guests and Team Members to their destinations safely and reliably. Our Guests and destinations provide rich diversity to our Flight Attendants. No two days are alike at Spirit, and we are committed to recruiting, developing, and engaging a workforce that inspires people to bring their unique perspectives and strengths forward."