30 Sainsburys Interview Questions & Answers
Below is a list of our Sainsburys interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. At Sainsbury's we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Jordan Henry
2. What questions or concerns do you have about a role at Sainsbury's?
How to Answer
Let the interviewer know if you have any questions about a role at Sainsbury's.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I don't have any concerns about the job at all -- Sainsbury's seems like the exact work environment I'm looking for. I'm curious what your favorite thing about working for Sainsbury's is. Would you mind telling me about your experience here?"
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I'm really excited about the possibility of moving to a new city at some point in the future. If I were offered a position at Sainsbury's, would I be able to transfer to another store at some point in the future?"
Written by Jordan Henry
3. Tell me about the best job you've ever had. What made it so special?
How to Answer
The interviewer wants to see that you are self-aware enough to notice what kind s of work environments bring out the best in you. What qualities about your favorite job stand out to you? Was it the management style? Your coworkers? The work itself?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"My favorite job was working at a career services shop some years ago. I loved feeling like I was really making a difference in someone's life, even if it was just having a positive interaction. A lot of the people who came in for help were discouraged or frustrated, so I had some challenging days. But there's nothing like being a part of turning someone's day around, which is what I always try to do. Even though the work itself would be different at Sainsbury's, I think the same positive attitude and desire to make someone's day brighter could definitely apply to being a colleague here."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I worked for a small family-run boutique for several years, and I loved every moment of it. The work itself was engaging, but what really stands out to me are the relationships I built with my coworkers -- I'm still friends with some of them today! I think it was really important to the owners that the people they hired could get on well together, and that approach really paid off."
Written by Jordan Henry
4. What do you hope to learn from this job at Sainsburys?
How to Answer
At Sainsbury's, we know how important it is that our colleagues are equipped with all the tools necessary to succeed in the fast-paced, ever-changing world of retail. That's why we offer our colleagues training and career progression opportunities, including apprenticeships. Talk to the interviewer about what you hope to learn during your time with us.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."
Written by Jordan Henry
5. Tell me about your most recent visit to a Sainsbury's store.
How to Answer
The interviewer wants to know that you've spent some time at a Sainsbury's location and that you were paying attention to what the experience was like. Talk to the interviewer about what you noticed about the store, the employees, and the customers there.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"One of my biggest pet peeves is walking into a store that's dirty or untidy, but every Sainsbury's store I've ever been inside is immaculate. The aisles are spotless, the merchandise is stacked neatly and orderly, and everything is organized in such an efficient way. I got in an out of the store in record time -- it was so quick and easy."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I recently popped into my local Sainsbury's to grab a quick meal for me and my partner, and what really stuck out to me was the customer service. Every single employee I walked past made a point to smile and offer a quick 'hello!' before going back to their tasks. It made me feel really welcome and comfortable. I never felt pressured or hassled, and I left the store smiling. I was surprised by what a good impact it had on my day!"
Written by Jordan Henry
6. What would you do if a customer broke a product that they hadn't purchased?
How to Answer
Sainsbury's always puts customer service first -- we want our customers to feel valued and welcomed in our stores. Tell the interviewer how you would respond if a customer broke an unpurchased item in the store.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"After making sure that no one was hurt, I would assure the customer that it's not a problem and that I'm happy to clean up the spilled or shattered item -- there's no reason for the customer to get their hands dirty! I would also see if there was anything we could do to make sure another accident didn't happen by seeing if items were stacked precariously or could be moved to a lower shelf to avoid shattering in the future."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"First and foremost, I would make sure the customer was okay and uninjured! I'd make sure to take care of any cuts or scrapes as quickly as possible. If everyone was okay, I would assure the customer that the accident isn't a huge concern -- accidents happen to everyone from time to time, and I would make sure that the customer left the store feeling that their safety and comfort was a top priority."
Written by Jordan Henry
7. How can Sainsbury's motivate you on the job?
How to Answer
At Sainsbury's, we rely on our colleagues to deliver excellent customer service and work hard to keep them happy and motivated, investing in them and involving them in our plans. What kinds of motivation do you expect from the team at Sainsbury's?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I'm fairly competitive by nature, so I never want to be the weakest link on a team. If I'm working on a team with coworkers who are always doing their best and are engaged in their work, I'll always push myself to be better so that I can keep up and exceed my own expectations. That's the best motivation for me."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry
8. Describe to me your ideal employer.
How to Answer
We think Sainsbury's is a pretty special workplace, and our colleagues agree: over 79% of Sainsbury's colleagues say that this is a great place to work. What do you look for in a potential employer? What kind of company gets your attention?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"79% is a huge portion of the workforce here, so that makes me even more excited about the possibility of working here! My ideal employer is one that encourages innovative and creative problem-solving and nurtures a hospitable, welcoming work environment for its employees and its customers."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"It's important to me that I work for a company that is committed to preserving the environment locally and internationally through sustainable business practices, recycling, and providing information to customers. I'm passionate about the environment, so it matters to me that Sainsbury's puts commitment to the environment as one of its values."
Written by Jordan Henry
9. We need reliable people on our team at Sainsbury's. How many days were you absent from work last year?
How to Answer
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
Written by Jordan Henry
10. What type of work environment do you dislike working in?
How to Answer
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I worked in a call center for several years, and I was definitely not suited for that environment. Working in a cubicle was too stationary and isolated for me -- I really work better when I can be up on my feet and talking to people while I complete my tasks."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic. I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
Written by Jordan Henry
11. Personality fit is important to us at Sainsburys. How would you describe your personality?
How to Answer
The environment at Sainsbury's is very team-focused, so the interviewer wants to know how you would fit in with the existing team. Talk to the interviewer about your personality. Are you introverted or extroverted? Are you more playful or more serious? How would your friends describe you?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I used to be very insecure about my strengths, but in recent years I've been working on becoming more self-confident, and now I would say my confidence is one of the most important parts of my personality. My confidence pushes me to do my best and helps me feel comfortable enough to ask questions and learn more when I don't know the answer to something."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I think kindness is always the best policy -- in any situation, being kind will always do more harm than good. I think that putting loving, kind energy into the world and the workplace makes a huge difference in a customer's day and in my coworker's days as well!"
Written by Jordan Henry
12. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Jordan Henry
13. What type of manager brings out the best in you?
How to Answer
Talk to your interviewer about relationships you've had with managers in the past. What made your favorite manager so good? What was the effect of this relationship on your work?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I had the most amazing relationship with my last manager. She had a very particular way of doing things and had very high expectations for her employees, but she was always so kind when she critiqued me or gave me feedback. She had a sixth sense about people's strengths and could see how the strengths of all of her employees could work together to make the strongest team. She always pushed me to do better -- with her guidance, I outperformed my own expectations for myself."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I took my very first job when I was 16, and my relationship with my manager was amazing. She took the time to get to know me and discover my strengths and weaknesses. She helped me work on areas where I wasn't as strong so that I would be set up for success in the future. I'll always be so grateful for her management style. I would love to work with a manager like her again."
Written by Jordan Henry
14. Why is this job with Sainsbury's right for you at this time in your career?
How to Answer
Whether you plan to build a career with Sainsbury's or it's just a temporary stopping point on the way to your career, we want to help you gain the skills necessary to meet your personal goals. What are your career objectives? How can this position at Sainsbury's prepare you to meet your goals?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I have a natural desire to be a leader, and I'm really hoping that this entry-level position will give me opportunities to progress into a management role with Sainsbury's in the future. The company culture sounds top-notch here, and I can definitely see myself working here for many years to come. I would love to explore any leadership positions that become available as I prove my dedication to my customers and coworkers."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
Written by Jordan Henry
15. How do you like to be recognized for your accomplishments?
How to Answer
The management team at Sainsbury's is always looking for opportunities to appreciate, reward, and recognize the unique strengths our colleagues bring to our teams. Talk to the interviewer about how you like to be acknowledged for a job well-done.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"At my last job, we really worked as a team -- we had a board up in the breakroom where we all decided on a weekly goal together and strategized ways to work together to accomplish it. At the end of the month, we voted on a star performer who went above and beyond, and that person received a small gift card to their favorite restaurant or shop. It was nice to work together as a team and to choose, together, who most deserved recognition for the month."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry
16. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Sainsbury's operating hours vary by location, but you will likely be expected to have availability for times ranging from 6:30am - 11:00pm, as well as weekends and holidays. Are you able to commit to these hours?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
17. What do you think will be the biggest challenge for you if hired at Sainsbury's?
How to Answer
Every job has benefits and challenges, and Sainsbury's is no exception. Talk to the interviewer about your expectations about challenges you may face as a colleague and how you would approach these challenges.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I've never worked in a retail or grocery position before, so I'm nervous and excited about the chance to get started! I can be kind of shy at first, but I've been working hard to improve my confidence lately and be more outgoing. I think a job at Sainsbury's will help me practice my communication skills and up my confidence -- I'm ready to dive into the challenge!"
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I'm a little nervous and excited about the physical aspects of the job --I'm not the fittest person, but I'm excited about having a job where I'm on my feet and working on improving my strength by lifting all those heavy boxes."
Written by Jordan Henry
18. Have you researched our company values? What stands out to you most?
How to Answer
Since opening our first store in 1869, our values have stayed the same, and we understand that our success depends on our community's success and well-being. That's why we're committed to healthy products, responsible sourcing, environmental concern, community engagement, and happy colleagues. Which of these values stands out to you most?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I really appreciate the lengths that Sainsbury's goes to to ensure that their customers are receiving the best products from their suppliers: from local farmers and growers to national suppliers."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I'm really involved in my local community, so it makes me happy to know that Sainsbury's at the corporate level encourages every one of their stores to get involved in food donation, volunteering, and participation in the local Charity of the Year programme. That's the kind of company I would be excited to work for."
Written by Jordan Henry
19. What would your most recent employer say about your character and honesty?
How to Answer
From day one, Sainsbury's puts its trust in every new colleague, so we need to be sure that you are honest and have integrity. Talk to the interviewer about how your previous employers would describe your character, and assure them that you can be trusted with cash and valuable merchandise.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"During my exit interview at my last job, my manager told me that she really appreciated my diligence and honesty. I have a reputation for always doing the right thing, even when it's hard or uncomfortable. Obviously, I have never stolen cash or merchandise from a store or from my place of work."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."
Written by Jordan Henry
20. What would you do if a coworker didn't show up for their shift while you were at work?
How to Answer
Sainsbury's is looking for enthusiastic workers who do their best to support their customers and each other. Talk to the interviewer about how you would react if a coworker didn't show up for their shift while you were at work.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"First, I would let my manager know if I'm available to stay later than my assigned shift if they need help covering for a worker who didn't show. I want to do my part to make sure my team keeps running smoothly, even in the midst of unexpected changes."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Written by Jordan Henry
21. Tell me about a time a supervisor criticized your work. How did you respond?
How to Answer
At Sainsbury's, our management team does all they can to make sure our sales colleagues are doing their best work so that, together, we can create the best customer experiences for UK grocery shoppers. This feedback will sometimes include some constructive criticism. Has a supervisor ever critiqued your work? What was your reaction?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"A new job is all about accepting learning opportunities wherever they present themselves, so I'm definitely receptive to feedback from my supervisors -- that's part of their job! As long as the feedback is respectful and constructive, I'm always happy to learn new ways of doing my job better from people who have been doing it longer."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I've definitely been critiqued by supervisors in the past, and I've never had a problem with it. If a supervisor was ever rude, aggressive, unfair, or unkind in their criticism, I would probably try to talk about the issue with them later on and let them know that their approach to the feedback was hurtful or unnecessary, but I've never been in that situation before."
Written by Jordan Henry
22. Tell me 3 qualities you possess that make you a strong fit for this position with Sainsbury's.
How to Answer
From day one, Sainsbury's puts our trust in our colleagues to perform their tasks and take responsibility for their team, so we only hire applicants who prove they are capable of our high standards. What are three qualities you possess that make you uniquely suited for this position with Sainsbury's?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I have a lot of natural confidence, so I'm not easily frustrated or flustered when faced with unexpected situations, new challenges, or upset customers. I'm very fun-loving, so I tend to be the one on the team that tries to lighten the mood if it's been a really long day and everyone needs some motivation -- laughter really is the best medicine! Finally, my friends and family always tell me that I'm a good listener, which I think translates well into a customer service-based role -- if customers have a question or complaint, they can tell from my body language and response that I'm really listening to their requests."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"First and foremost, I'm an incredibly friendly, positive person. In my opinion, being kind and making others feel welcome and comfortable is one of the most important things a retail worker can do. One thing that makes me a unique employee is that I love to be a member of a team but at the same time am a very independent and self-motivated worker. I believe that a team is only as strong as its individual team members, so I always strive to do my personal best so that I can support my team to do our best together. Finally, I really enjoy solving problems: whether it's figuring out the best way to organize products or discovering the most efficient way to clean an area of the store, my brain loves puzzles and works through options very quickly."
Written by Jordan Henry
23. At Sainsbury's we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
Our business and our customers' lives are changing all the time, and we're looking for store colleagues who can step up to the challenge and lead our business forward. Talk to the interviewer about any interest you may have in moving into a leadership or management position at Sainsbury's in the future.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I would be very excited about obtaining a role in leadership within Sainsbury's in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Sainsbury's would be a great next step in my career."
Written by Jordan Henry
24. At Sainsbury's, we take pride in keeping the store clean and the merchandise organized. Do you consider yourself to be orderly and meticulous?
How to Answer
At Sainsbury's, it's important that everything is clean and tidy so that customers can find what they're looking for. No one wants to shop in a dirty or disorganized store. Talk to the interviewer about your experience with cleaning and organizing in your workplace and if you feel that you can confidently commit to creating a clean and orderly environment.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"During my exit interview at my last job, my supervisor told me how much she appreciated my hard work and willingness to perform cleaning duties around the store that my coworkers weren't keen on, like taking out the trash or scrubbing the bathroom at the end of the night. I don't mind cleaning, and I know that putting in the extra effort makes a huge impact on how customers feel in the store."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"My biggest pet peeve is walking into a store where the merchandise isn't where it's supposed to be. I'll definitely be on top of keeping the merchandise in the store orderly and displayed in a way that helps customers easily locate what they're looking for."
Written by Jordan Henry
25. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
Sainsbury's colleagues are required to wear a Sainsbury's-branded uniform, provided by the store at no cost to you. Talk to the interviewer about how comfortable you are adhering to this uniform policy.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I enjoy the freedom that uniforms provide -- they make getting ready for work so much easier. I also find that uniforms limit unnecessary distractions, which means that I can focus my attention on providing great customer service."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I personally love the idea of wearing uniforms to work. My primary school had uniforms, so I feel comfortable with the idea of wearing one to work as well."
Written by Jordan Henry
26. How are your math skills? Do you have experience working a Point of Sale system and cash register?
How to Answer
Part of your responsibilities as a colleague at Sainsbury's will be handling customer transactions at the register. If offered a position, you'll be trained in the use of the register and POS systems, but any math knowledge will also be helpful. Talk to the interviewer about your experience working behind a register.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I'm a student looking for my first job -- I don't have a lot of experience with working at cash registers, but I'm really eager to learn! I've done really well in my mathematics courses so far in school, so I don't foresee any problem helping customers behind the register."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I had a retail job while I was in school, so I have some general knowledge of POS systems. I've always loved math, so it should be easy for me to perform any math-related tasks around the store."
Written by Jordan Henry
27. We have a strong employee honesty program in place at Sainsbury's to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
Written by Jordan Henry
28. How do you handle customer complaints?
How to Answer
Addressing customer complaints will likely be a part of your role at Sainsbury's, and the interviewer wants to hear that you can confidently talk through a customer's complaint. How would you create a great customer experience while also standing by company policy?
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"When a customer has a complaint, I always make sure I stop any other tasks I'm working on so I can really focus my attention on the customer. I make eye contact and use nonverbal cues to let the customer know I'm really listening to them. And of course, I offer to correct any mistakes that were made or loop my manager into the conversation if a more specialized response is required."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I've had some dispute-resolution training in my previous retail positions, so I have a good base for dealing with customer complaints. As a general rule, I think it's most important that customers feel heard and understood when they have an issue with a product."
Written by Jordan Henry
29. What do you know about Sainsbury's? Why do you want to work for us?
How to Answer
Since opening our first store in 1869, our values and commitment to quality, cost-effective groceries for our UK communities have remained the same. As one of the UK's largest food retailers, we're helping customer live well for less, every day. Talk to the interviewer about what attracts you to working for Sainsbury's.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I've been a Sainsbury's shopper myself for ages, so when I decided to reenter the workforce after taking time off to raise my family, I knew I would want to look into beginning a new career here. I appreciate the stability and track-record of a 100+ year old company; I would feel very secure about my future working for a company like this."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I want to work for Sainsbury's because I shop here all of the time. I love your product, and your company culture seems great too."
Written by Jordan Henry
30. Sainsbury's puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
Sainsbury's puts customers first by providing the best service and the best value in groceries for the money-savvy UK shopper, and we know that our store sales colleagues are one of the keys to our success. Describe you personal customer service strategy.
Written by Jordan Henry on September 26th, 2018
1st Answer Example
"I know that many grocery shoppers don't want to be hassled while they're shopping, so I usually greet customers with a friendly 'hello' but then give them space unless they have a question. If a customer interrupts me with a question in the middle of a task, like stocking shelves or cleaning up a department, I always stop what I'm doing and make sure they can find what they're looking for before going back to my task."
Written by Jordan Henry on September 26th, 2018
2nd Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Written by Jordan Henry