Let the interviewer know if you have any questions about accepting a role at Iceland Foods.
Iceland Foods Interview Questions
What questions or concerns do you have about a role at Iceland Foods?
Let the interviewer know if you have any questions about accepting a role at Iceland Foods.
"I'm really excited about the possibility of moving to a new city sometime in the next few years. If I accepted a position here with Iceland Foods, would I be able to transfer to another store in a different city in the future?"
"I don't have any concerns about the job at all -- Iceland seems like the exact work environment I've been looking for. I'm curious what your favorite thing about working for Iceland is. Would you mind telling me about your experience here?"
At Iceland Foods, we believe in the potential of every person we employ and look for ways to promote employees who show promise. Are you interested in leadership opportunities with Iceland in the future?
Iceland Foods is one of Britain's fastest growing and most innovative retailers, recognized as one of the best companies to work for in the UK. We'll invest in you, in your talent and potential -- because we know that our company will benefit from your growth and development just as much as you will. Talk to the interviewer about any interest you have in pursuing leadership opportunities with us.
"I would be very excited about obtaining a role in leadership within Iceland Foods in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Iceland Foods would be a great next step in my career."
One of our values is that we treat your personality as an asset. How would you describe your personality?
At Iceland Foods, we love our employees and recognize that they each bring unique strengths to the table. Your personality will influence the way you interact with customers, the relationships you form with your coworkers, and your performance on the team. Talk to the interviewer about the most unique aspect of your personality and how it would strengthen the Iceland Foods team.
"I think the most important thing about my personality is that I'm a major optimist. I have a bright outlook on every situation, even when there are challenges and changes involved. I like to think of challenge as an opportunity to stretch my talents, improve upon my weaknesses, or see things from a new perspective. I think it's important to have someone with a positive outlook on a team, especially in retail where things can be competitive, frustrating, and challenging every day."
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
How can Iceland Foods motivate you on the job?
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Tell me 3 qualities you possess that make you a strong fit for this position with Iceland Foods.
At Iceland Foods, we're always on the lookout for talented people to help us build an even more successful business. We want bright, motivated people who want to work for a company that values enthusiasm and aptitude as much as qualifications and experience. What are three qualities you have that will set you apart from other candidates?
"I would describe myself as friendly and positive, naturally confident, and a problem-solver. I think being kind and making others feel welcome and comfortable is one of the most important things a retail worker can do. My natural confidence helps me stay calm and collected when I'm faced with unexpected situations, new challenges, or upset customers. Plus, I have a really creative approach to solving problems: I see each new challenge as an opportunity to stretch myself and exceed my own expectations."
"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."
How do you handle situations that could cause you to be late or miss work?
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.
"I worked in a call center for several years, and I was definitely not suited for that environment. Working in a cubicle was too stationary and isolated for me -- I really work better when I can be up on my feet and interacting with people while I complete my tasks."
"Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
Tell me about the best job you ever had. What made it so special?
At Iceland Foods, it's important to us to understand what you look for in a workplace so that we can identify if the culture at Iceland is right for you. Talk to the interviewer about one or two of your favorite jobs and describe what sets them apart.
"For a number of years, I worked for a small company that provided leadership training and assessments for businesses, and I really enjoyed everything about it. It was a really small office -- just me and one coworker -- and we got on really well. It made me feel good to provide such proactive, unique help to companies that were trying to improve their culture and become leaders in their industries. I'm really looking for a job that gives me the same kind of satisfaction -- not necessarily in the content of my tasks but more so in great relationships with my coworkers and a strong sense of purpose. I need to know that I'm making someone's day brighter, even if it's just a short conversation."
"My favorite job was at my last store -- if I hadn't had to move to a new city, I would definitely still be there. I loved my coworkers and our regular customers, but what really stands out to me is that my managers took a real interest in me as an individual and found ways to encourage my strengths and improve upon my weaknesses. I learned so much while I worked there, and I'm really looking for more opportunities to grow and expand my skills."
What would your former employers say about your integrity?
From day one, the Iceland Foods management team will put its trust in you, so they need to be sure from the beginning that you are honest and have integrity. Talk to the interviewer about how your previous employers would describe your character, and assure them that you can be trusted with cash and valuable merchandise.
"During my exit interview at my last job, my manager told me that she really appreciated how honest and open I am, and that I always take responsibility for mistakes I make. I have a reputation for always doing the right thing, even when it's uncomfortable or difficult."
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
Iceland Foods takes a different approach to grocery shopping for busy, health-conscious UK families. What do you like about the Iceland Foods approach?
Since our first store was opened in 1970, Iceland Foods has been a company of firsts -- we're making it our mission to change the food retail industry, and we're always looking for bright, talented individuals to join our team. Talk to the interviewer about what stands out to you about Iceland Foods and what interests you in beginning a career with us.
"I'm definitely a frozen food-convert -- since I started shopping at Iceland, my family's food waste has gone way down, and we all feel healthier. When I decided I wanted to rejoin the workforce after taking time off to raise my family, I knew I wanted to explore any potential with Iceland, and everything I've learned about the company so far has only made me more excited -- especially your stellar record of awards and recognition for your products and for your company culture. This is the exact kind of company I'm excited to work for."
"I'm always so disappointed when I have to toss a half-used container of food from my fridge -- it definitely happens more often than I would like. What I like about the Iceland Foods approach is that food waste could potentially go down by 50% just by buying frozen! It's a no-brainer, really: it saves me money and makes me feel good to know that I'm not adding to unnecessary food waste."
Have you researched our company culture?
At Iceland Foods, the promises we make to our employees form the foundation for our company culture. We value you, and we want to help you have the career of your dreams. That's why our promises are so important to us: to offer you the right opportunities, to develop your potential, to challenge and reward you, to treat your personality as an asset, to take the time to get to know you, and to listen to what you have to say. Which of these promises stands out to you most?
"I need to be challenged when I'm at work -- while I don't mind mundane and repetitive tasks, I need to feel like there's more to my work life than just the same things every shift. I'm really glad to see that Iceland makes it a priority to challenge their employees -- that's the exact kind of culture I excel in."
"I can't say how much I appreciate that Iceland values their employees' individual personalities and takes time to really get to know them. That's very important to me. I've had jobs in the past where I felt like a cog in a machine instead of a human being with personal ambitions, interests, and personality traits. Iceland seems like a really great place to work."
What do you hope to learn from this job at Iceland Foods?
At Iceland Foods, one of our commitments to our employees is that we will develop your potential. We're always looking for employees who show promise to mentor, train, and develop in an effort to help them reach their individual goals. Talk to the interviewer about what you hope to learn during your time with Iceland Foods.
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."
At Iceland Foods we like to hire strong achievers. Give me an example of a time when you went above and beyond for your teammates.
The Iceland Foods family is made up of enthusiastic people who have their own ambitions and goals but who always take the time to help others. Our people are great at looking out for each other -- it's second nature. Have you ever gone out of your way to help your coworkers or supervisors?
"I do my best in an environment where I get on well with my coworkers, so I'm really glad to know that that's something Iceland Foods values and looks for in their employees. I love to help out my coworkers; I started up a ride-share program at my current store so we could cut down on our carbon emissions and help each other get to work on time. And I'm always excited to sit down with a coworker and help her prepare for a job interview or career discussion with our boss. I love to help people, especially coworkers who I have a genuine relationship with."
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
What do you think will be the biggest challenge for you if hired at Iceland Foods?
Every job has its own unique benefits and challenges, and a role at Iceland Foods is no exception. Talk to the interviewer about your expectations about challenges you may face as an employee and how you would approach these challenges.
"I'm a little nervous about the physical aspects of the job -- I'm not the fittest person, but I'm excited about having a job where I'm up on my feet and working on improving my strength by lifting boxes and doing restock."
"I've never worked in a retail or grocery position before, so I'm nervous and excited about the chance to get started! I can be kind of shy at first, but I've been working hard to improve my confidence lately and be more outgoing. I think a job with Iceland will help me practice my communication skills and increase my confidence -- I'm ready to dive into the challenge!"
What are your salary and benefits expectations?
Describe to me your ideal employer.
How do you handle a situation where your supervisor does not properly communicate information to you?
What type of manager brings out the best in you?
Why is this job with Iceland Foods right for you at this time in your career?
Tell me about a time when you made a suggestion requesting change in an organization.
How do you like to be recognized for your accomplishments?
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
Walk the interviewer through your job experience and describe how your previous positions have made you well-equipped for this position.
What kinds of events cause you stress at work?
At Iceland Foods, we take pride in keeping the store clean and the merchandise organized. Do you consider yourself to be orderly and meticulous?
This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How are you maths skills? Do you have any experience working a Point of Sale system and cash register?
How do you handle customer complaints?
How would you explain the benefits of frozen food to a potential customer?
Iceland Foods puts customer service first. How do you ensure that you always put the customers' needs first?