31 Iceland Foods Interview Questions & Answers
Below is a list of our Iceland Foods Ltd. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. At Iceland Foods we like to hire strong achievers. Give me an example of a time when you went above and beyond for your teammates.
How to Answer
The Iceland Foods family is made up of enthusiastic people who have their own ambitions and goals but who always take the time to help others. Our people are great at looking out for each other -- it's second nature. Have you ever gone out of your way to help your coworkers or supervisors?
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I do my best in an environment where I get on well with my coworkers, so I'm really glad to know that that's something Iceland Foods values and looks for in their employees. I love to help out my coworkers; I started up a ride-share program at my current store so we could cut down on our carbon emissions and help each other get to work on time. And I'm always excited to sit down with a coworker and help her prepare for a job interview or career discussion with our boss. I love to help people, especially coworkers who I have a genuine relationship with."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns... the list goes on. It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
Written by Jordan Henry
3. What do you think will be the biggest challenge for you if hired at Iceland Foods?
How to Answer
Every job has its own unique benefits and challenges, and a role at Iceland Foods is no exception. Talk to the interviewer about your expectations about challenges you may face as an employee and how you would approach these challenges.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I'm a little nervous about the physical aspects of the job -- I'm not the fittest person, but I'm excited about having a job where I'm up on my feet and working on improving my strength by lifting boxes and doing restock."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I've never worked in a retail or grocery position before, so I'm nervous and excited about the chance to get started! I can be kind of shy at first, but I've been working hard to improve my confidence lately and be more outgoing. I think a job with Iceland will help me practice my communication skills and increase my confidence -- I'm ready to dive into the challenge!"
Written by Jordan Henry
4. What do you hope to learn from this job at Iceland Foods?
How to Answer
At Iceland Foods, one of our commitments to our employees is that we will develop your potential. We're always looking for employees who show promise to mentor, train, and develop in an effort to help them reach their individual goals. Talk to the interviewer about what you hope to learn during your time with Iceland Foods.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."
Written by Jordan Henry
5. What questions or concerns do you have about a role at Iceland Foods?
How to Answer
Let the interviewer know if you have any questions about accepting a role at Iceland Foods.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I'm really excited about the possibility of moving to a new city sometime in the next few years. If I accepted a position here with Iceland Foods, would I be able to transfer to another store in a different city in the future?"
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I don't have any concerns about the job at all -- Iceland seems like the exact work environment I've been looking for. I'm curious what your favorite thing about working for Iceland is. Would you mind telling me about your experience here?"
Written by Jordan Henry
6. What are your salary and benefits expectations?
How to Answer
At Iceland Foods, we truly value our employees. We'll reward you for your efforts, and not just financially: we offer great benefits (including an employee discount!) and one of the best company cultures in the UK. Plus, our base salary starts at ?8.62/hour -- that's nearly ?2 per hour than the national average for retail workers. How do you expect to be compensated for your work at Iceland Foods?
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I am currently making ?7/hour with two bonus opportunities, so I'm really pleased with the starting salary at Iceland. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"Currently, I earn a base salary of ?25,000 per year plus a potential 20% annual bonus."
Written by Jordan Henry
7. How can Iceland Foods motivate you on the job?
How to Answer
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Written by Jordan Henry
8. Describe to me your ideal employer.
How to Answer
There's a lot to love about a career with Iceland Foods: from our innovative approach to food, to our commitment to local and international charities. We think our approach and our culture is special, and we hope it will be a great fit for you. What do you look for in potential employers? What kind of company gets your attention?
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I love to work for companies that are always trying to do better, and that's definitely the impression I get from Iceland Foods -- you're never satisfied with the status quo but are taking proactive steps to change the grocery industry. I enjoyed reading about how Iceland has removed and/or banned a ton of nasty ingredients from their Iceland-branded products -- GM ingredients, artificial colourings and flavourings, unnecessary preservatives, and even palm oil. I would love to work for a company that's always looking forward and finding ways they can improve their business practices for the good of their customers and the world."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I love that Iceland Foods is committed to partnering with charitable organizations every year, especially since they've chosen to partner with the Alzheimer's Society. That disease runs in my family, and I've been donating to and volunteering for my local chapters for ages. I'm really excited about the possibility of working for a company whose values are so aligned with my own."
Written by Jordan Henry
9. What type of work environment do you dislike working in?
How to Answer
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I worked in a call center for several years, and I was definitely not suited for that environment. Working in a cubicle was too stationary and isolated for me -- I really work better when I can be up on my feet and interacting with people while I complete my tasks."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
Written by Jordan Henry
10. One of our values is that we treat your personality as an asset. How would you describe your personality?
How to Answer
At Iceland Foods, we love our employees and recognize that they each bring unique strengths to the table. Your personality will influence the way you interact with customers, the relationships you form with your coworkers, and your performance on the team. Talk to the interviewer about the most unique aspect of your personality and how it would strengthen the Iceland Foods team.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I think the most important thing about my personality is that I'm a major optimist. I have a bright outlook on every situation, even when there are challenges and changes involved. I like to think of challenge as an opportunity to stretch my talents, improve upon my weaknesses, or see things from a new perspective. I think it's important to have someone with a positive outlook on a team, especially in retail where things can be competitive, frustrating, and challenging every day."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Jordan Henry
11. How do you handle a situation where your supervisor does not properly communicate information to you?
How to Answer
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Jordan Henry
12. What type of manager brings out the best in you?
How to Answer
At Iceland Foods, one of our foundational values is taking the time to get to know our employees -- we think that's one of the things that makes Iceland such a great place to work. Our management team will challenge and encourage you every step of the way because they value the contributions that each of our team members make to our company. Talk to the interviewer about positive relationships you've had with managers in the past. What made these relationships so successful?
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I took my very first job at 16, and my relationship with my manager was amazing. She took the time to get to know me and discover my strengths and weaknesses. She helped me work on areas where I wasn't as strong so that I would be better set up for success in the future. I'll always be grateful for her management style and would love to work for a manager like her again."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Written by Jordan Henry
13. Why is this job with Iceland Foods right for you at this time in your career?
How to Answer
Since our first store opened in 1970, Iceland Foods has been consistently recognized as a great place to work because of the way we value our employees, encourage strong relationships on our teams, and help each team member go as far as they want to go in their careers -- both with Iceland Foods and beyond. Talk to the interviewer about your personal career goals and how this position with Iceland Foods can help you achieve those goals
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Iceland Foods Ltd. because of the flexibility you offer students, as well as the growth potential."
Written by Jordan Henry
14. Tell me about the best job you ever had. What made it so special?
How to Answer
At Iceland Foods, it's important to us to understand what you look for in a workplace so that we can identify if the culture at Iceland is right for you. Talk to the interviewer about one or two of your favorite jobs and describe what sets them apart.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"For a number of years, I worked for a small company that provided leadership training and assessments for businesses, and I really enjoyed everything about it. It was a really small office -- just me and one coworker -- and we got on really well. It made me feel good to provide such proactive, unique help to companies that were trying to improve their culture and become leaders in their industries. I'm really looking for a job that gives me the same kind of satisfaction -- not necessarily in the content of my tasks but more so in great relationships with my coworkers and a strong sense of purpose. I need to know that I'm making someone's day brighter, even if it's just a short conversation."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"My favorite job was at my last store -- if I hadn't had to move to a new city, I would definitely still be there. I loved my coworkers and our regular customers, but what really stands out to me is that my managers took a real interest in me as an individual and found ways to encourage my strengths and improve upon my weaknesses. I learned so much while I worked there, and I'm really looking for more opportunities to grow and expand my skills."
Written by Jordan Henry
15. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
Iceland Foods is one of Britain's fastest-growing and most innovative retailers, recognized as one of the best companies to work for in the UK. We believe that everyone's opinion is valid. We ask for it, and we want to hear it -- that's why listening to what our employees have to say is one of our company values. Have you ever made a suggestion to your employer about an opportunity to do things better?
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"A few years ago, I was working for a small, local shop that didn't do much community engagement. We had a solid customer base but weren't really growing as much as the owners would have liked. I thought it would be a good idea to organize a community event to bring more traffic into the store, so I started researching some opportunities to get more involved and then took some ideas to my manager. She was really pleased with my ideas and gave me full ownership over the first event -- and it went so well that she made community events a quarterly custom and put me in charge of their organization."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"The store where I currently work is a family run shop where they operated based on trust and didn't have a loss prevention plan. We were having some problems with theft because of it. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in the overall loss."
Written by Jordan Henry
16. How do you like to be recognized for your accomplishments?
How to Answer
At Iceland Foods, we're always looking for opportunities to appreciate, reward, and recognize the unique strengths of our team members. That's why we made it a company value to challenge and reward our employees. Talk to the interviewer about how you like to be acknowledged for a job well-done.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"The best recognition for the completion of a big project, for me, is to be given more responsibility. That makes me feel like my managers trust me, my work ethic, and my talents. I'm really looking for a company that I can grow with for the long-term, so it makes me excited that Iceland is always looking for opportunities to challenge and reward its team members."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry
17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Our stores are open 7 days a week, which means that we offer a variety of shift patterns but require a high degree of flexibility. Talk to the interviewer about your availability.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
18. Walk the interviewer through your job experience and describe how your previous positions have made you well-equipped for this position.
How to Answer
At Iceland Foods, we value enthusiasm and aptitude just as much as we value qualifications and experience. While retail experience is always helpful, we're more interested in your personality, your excitement, your energy, and your ability to learn and retain information. How have your previous jobs prepared you for success with Iceland Foods?
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."
Written by Jordan Henry
19. Have you researched our company culture?
How to Answer
At Iceland Foods, the promises we make to our employees form the foundation for our company culture. We value you, and we want to help you have the career of your dreams. That's why our promises are so important to us: to offer you the right opportunities, to develop your potential, to challenge and reward you, to treat your personality as an asset, to take the time to get to know you, and to listen to what you have to say. Which of these promises stands out to you most?
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I need to be challenged when I'm at work -- while I don't mind mundane and repetitive tasks, I need to feel like there's more to my work life than just the same things every shift. I'm really glad to see that Iceland makes it a priority to challenge their employees -- that's the exact kind of culture I excel in."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I can't say how much I appreciate that Iceland values their employees' individual personalities and takes time to really get to know them. That's very important to me. I've had jobs in the past where I felt like a cog in a machine instead of a human being with personal ambitions, interests, and personality traits. Iceland seems like a really great place to work."
Written by Jordan Henry
20. What would your former employers say about your integrity?
How to Answer
From day one, the Iceland Foods management team will put its trust in you, so they need to be sure from the beginning that you are honest and have integrity. Talk to the interviewer about how your previous employers would describe your character, and assure them that you can be trusted with cash and valuable merchandise.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"During my exit interview at my last job, my manager told me that she really appreciated how honest and open I am, and that I always take responsibility for mistakes I make. I have a reputation for always doing the right thing, even when it's uncomfortable or difficult."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
Written by Jordan Henry
21. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Written by Jordan Henry
22. What kinds of events cause you stress at work?
How to Answer
At Iceland Foods, we've worked hard to create an extraordinary company culture for our team members, but there are certain unavoidable realities in the retail industry: it's a fast-paced, competitive, ever-changing environment, and there are bound to be times of stress. Talk to the interviewer about stressful situations you've encountered at work. How did you respond to the stress?
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I love the retail industry and have found that it's the atmosphere I feel most comfortable in. I do get stressed out if the relationships between my coworkers aren't healthy; in the past, I've had trouble focusing on my own work if I know there's drama going on between my coworkers. I believe I've gotten better about this over the years, though. When I find myself feeling stressed, I try to channel that energy into efficiency and having great customer interactions."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I feel stressed by stationary, inactive work -- that's why I made the transition to retail in the first place. I do occasionally feel stressed out during times to extreme customer traffic, like at the holidays, but even that stress is fun as long as I'm working on a team with people who are committed to having a good time while providing the best customer service."
Written by Jordan Henry
23. Tell me 3 qualities you possess that make you a strong fit for this position with Iceland Foods.
How to Answer
At Iceland Foods, we're always on the lookout for talented people to help us build an even more successful business. We want bright, motivated people who want to work for a company that values enthusiasm and aptitude as much as qualifications and experience. What are three qualities you have that will set you apart from other candidates?
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I would describe myself as friendly and positive, naturally confident, and a problem-solver. I think being kind and making others feel welcome and comfortable is one of the most important things a retail worker can do. My natural confidence helps me stay calm and collected when I'm faced with unexpected situations, new challenges, or upset customers. Plus, I have a really creative approach to solving problems: I see each new challenge as an opportunity to stretch myself and exceed my own expectations."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."
Written by Jordan Henry
24. At Iceland Foods, we believe in the potential of every person we employ and look for ways to promote employees who show promise. Are you interested in leadership opportunities with Iceland in the future?
How to Answer
Iceland Foods is one of Britain's fastest growing and most innovative retailers, recognized as one of the best companies to work for in the UK. We'll invest in you, in your talent and potential -- because we know that our company will benefit from your growth and development just as much as you will. Talk to the interviewer about any interest you have in pursuing leadership opportunities with us.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I would be very excited about obtaining a role in leadership within Iceland Foods in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with Iceland Foods would be a great next step in my career."
Written by Jordan Henry
25. At Iceland Foods, we take pride in keeping the store clean and the merchandise organized. Do you consider yourself to be orderly and meticulous?
How to Answer
At Iceland Foods, it's important that everything is clean and tidy so that customers can easily find what they're looking for. No one wants to shop in a dirty or disorganized store. Talk to the interviewer about your experience with cleaning and organizing in your workplace and if you feel that you can confidently contribute to creating a clean and orderly environment.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"One of the things I like best about working in retail is that there's always something to do -- even if there's low traffic and my regular tasks are complete, the store can always been tidier or cleaner. I really enjoy cleaning, so I'm usually the first to volunteer for cleaning duties that my other coworkers aren't too keen on, like scrubbing the loos and mopping the floors at the end of the night."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"My biggest pet peeve is walking into a store that's disorganized or walking down aisles where the food isn't displayed properly -- it's distracting and adds unnecessary time to my errands. I would certainly describe myself as meticulous; you can rest assured that my area will always be in tip-top shape, ordered, and very clean."
Written by Jordan Henry
26. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
Many retail-based organizations require their employees to wear a uniform. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Iceland Foods Ltd. and see that it adds a strong level of professionalism."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"
Written by Jordan Henry
27. How are you maths skills? Do you have any experience working a Point of Sale system and cash register?
How to Answer
Part of your responsibilities as a retail assistant will be handling customer transactions at the register. Talk to the interviewer about any experience you have working behind a register.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I'm a student looking for my first job -- I don't have a lot of experience working with cash registers, but I'm really eager to learn! I've done really well in my maths courses so far in school, so I don't foresee any problem helping customers behind the register."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry
28. How do you handle customer complaints?
How to Answer
Addressing customer complaints is an essential part of customer service at Iceland Foods, and the interviewer wants to hear that you can confidently talk through a customer's complaint.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"When a customer has a complaint, I always make sure to stop any other tasks I'm working on so I can really focus my attention on the customer. I make eye contact and use nonverbal cues to let the customer know I'm really listening to them. And of course, I offer to correct any mistakes that were made or loop my manager into the conversation if a more specialized response is needed."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I've had dispute-resolution training in my previous retail positions, so I have a good base for dealing with customer complaints. As a general rule, I think it's important that customers feel heard and understood when they have an issue with one of their purchases. I know that Iceland Foods has a terrific training program for new employees, so I'm really looking forward to learning the Iceland approach to customer complaints."
Written by Jordan Henry
29. How would you explain the benefits of frozen food to a potential customer?
How to Answer
The Iceland Foods website provides a huge amount of information for customers about the benefits of frozen food and shopping the Iceland way -- and the interviewer wants to see if you were paying attention while researching the company website. Talk to the interviewer about how you would encourage someone to make the transition to frozen foods by talking about some of the benefits listed on our website.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"The biggest bonus to me about frozen foods is that it can be much safer and reduce instances of microbes that cause food poisoning. That alone is a big enough reason to make the transition to frozen food, even just for one or two meals per week. That's how I started out, and now the majority of our meals are cooked from frozen foods from Iceland!"
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I think it's a great benefit of frozen foods that my family and I can enjoy any type of food all throughout the year, even when it's not in season. I love baking fruit pies, and it used to drive me crazy not to be able to bake what I wanted because a fruit was out of season -- but that problem's disappeared thanks to Iceland."
Written by Jordan Henry
30. Iceland Foods takes a different approach to grocery shopping for busy, health-conscious UK families. What do you like about the Iceland Foods approach?
How to Answer
Since our first store was opened in 1970, Iceland Foods has been a company of firsts -- we're making it our mission to change the food retail industry, and we're always looking for bright, talented individuals to join our team. Talk to the interviewer about what stands out to you about Iceland Foods and what interests you in beginning a career with us.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I'm definitely a frozen food-convert -- since I started shopping at Iceland, my family's food waste has gone way down, and we all feel healthier. When I decided I wanted to rejoin the workforce after taking time off to raise my family, I knew I wanted to explore any potential with Iceland, and everything I've learned about the company so far has only made me more excited -- especially your stellar record of awards and recognition for your products and for your company culture. This is the exact kind of company I'm excited to work for."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I'm always so disappointed when I have to toss a half-used container of food from my fridge -- it definitely happens more often than I would like. What I like about the Iceland Foods approach is that food waste could potentially go down by 50% just by buying frozen! It's a no-brainer, really: it saves me money and makes me feel good to know that I'm not adding to unnecessary food waste."
Written by Jordan Henry
31. Iceland Foods puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
At Iceland Foods, our business focus has always been simple: great service, great products, and great value for the money, provided by an extraordinary team of people. Talk to the interviewer about your personal customer service strategy and how you would provided extraordinary customer service.
Written by Jordan Henry on October 2nd, 2018
1st Answer Example
"I think first impressions are really important, so I always greet customers with a friendly smile and kind word when I first see them. I want customers to feel comfortable approaching me with any questions they have, and I think a big part of that is initiating interaction at the start. Even if I'm busy with a task, customers should know that I'm happy to take a moment to say hello or answer a question -- no task is more important than making a customer feel valued."
Written by Jordan Henry on October 2nd, 2018
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."
Written by Jordan Henry