The work at Farmfoods is fast-paced, and every day presents its own opportunities and challenges. Talk to the interviewer about a time you were presented with a problem at work, and walk them through how you solved the problem. What did you learn about yourself in the process? What would you do differently in the future?
"A few months ago, a customer came into the store to pick up an item she had ordered online -- but unfortunately, we couldn't find the item anywhere! The online ordering process was brand new at our company, so they were still working out the kinks on the corporate level; it turned out that the customer's order had been accidentally cancelled by the system. The customer was so patient while I made calls to our corporate offices and IT departments to figure out what had happened, and she was really gracious about the whole thing. After we figured out what had happened, I helped the customer place a new order and then offered her a coupon (with my manager's consent) for a discount on a future purchase. The customer was really pleased with the way we handled the situation."
"Last year, the store where I was working had a power outage because of a huge storm that came through, and everything was locked down -- including the electronic doors into and out of the store. I was the manager on duty at the time, so the first thing I did was check in with the other employees to make sure they were okay. I split the store into sections and had the employees go through and check on all of the customers. We didn't know how long the storm would last, so we offered all of the customers bottled water, set up a little area for the children to play in, and tried to make the experience as positive as possible. The power finally came back on after about an hour, and everyone was really happy. I even received some emails from some of the customers who were there that day thanking our team for their excellent service and quick-thinking."