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Farmfoods Interview
Questions

30 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 30

Describe the best relationship you've had with a manager in the past.

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Farmfoods Interview Questions

  1. 1.

    Describe the best relationship you've had with a manager in the past.

      Farmfoods only promotes to Branch Manager and beyond from within the organization, which means that your manager has been in your shoes as a retail assistant. Talk to the interviewer about your relationships with managers in the past. What made your favorite manager so great to work with? What was the effect of this relationship on your work?

      Jordan's Answer #1

      "I took my very first job when I was 16, and my relationship with my manager was amazing. She took the time to get to know me and discover what my strengths and weaknesses were. Some managers may have just ignored my weaknesses and played to my strengths, but she took the time to help me work on areas I wasn't so great at (like my communication skills -- I used to be so shy!) so that I would be set up for success in the future. I'll always be so grateful for her management style. I would love to work with a manager like her again."

      Jordan's Answer #2

      "I had the most amazing relationship with my last manager. She had a very particular way of doing things and had very high expectations for her employees, but she was always so kind when she critiqued me or gave me feedback. She had a sixth sense about people's strengths and could see how the strengths of all of her employees could work together to make the strongest team. She always pushed me to do better -- with her guidance, I outperformed my own expectations for myself. In my opinion, a good manager is one who sees their employees as individuals with unique skills and strengths to add to the team."

  2. 2.

    Have you ever been late for a shift? How do you plan for unexpected situations that could make you late?

      Farmfoods employees must be quick on their feet, including handling unexpected situations that pop up on your way to work. Show the interviewer that you are resourceful and do your best to arrive for work on time. If you've been late for a shift, talk to the interviewer about how you handled the situation and how you would prevent it from happening again.

      Jordan's Answer #1

      "I hate the feeling of running late, and I do everything I can to avoid it. A few years ago on my way to work, my car got a flat and I was stranded on the side of the road. Of course, I immediately called my manager and explained my situation -- she was really nice about it, but I still felt terrible! Now I always have a plan B -- I learned how to change my tires myself, and I always have a spare."

      Jordan's Answer #2

      "Being a mum has taught me to have several backup plans -- I always have a running list in my head of what I'm going to do if X, Y, or Z happens. Luckily, I have a great partner who shares the responsibility of shuttling our kids to school and practices. On days I work, she handles the kids so I don't have to worry about getting them where they're going on time and can focus on making it to work."

  3. 3.

    How do you spend time outside of work?

      One way for the hiring managers at Farmfoods to get a sense for how you would fit on the team is by learning about your hobbies and interests. Talk to the interviewer about what you enjoy doing when you're not working.

      Jordan's Answer #1

      "I love playing board games -- it's one of my favorite things to do with a big group of friends! I really enjoy fun, friendly competition, and I have a very strategic brain, so we have the best time. Besides that, I hang out with my dog and enjoy reading, so that's where you're likely to find me on a Sunday afternoon when I don't have to work!"

      Jordan's Answer #2

      "I'm a huge outdoors-lover, so I'm always looking for a chance to get outside, rain or shine. I like going to for long walks, riding my bike, and being active. I've found that it's a really good way to meet new people; when I'm walking around the city, I love chatting with strangers and getting to know them a little."

  4. 4.

    What do you think will be the biggest challenge for you if hired at Farmfoods?

      Every job has benefits and challenges, and Farmfoods is no exception. Talk to the interviewer about your expectations about challenges you may face as a retail assistant and how you would approach these challenges. You can use some of your experience in retail to describe how you've overcome challenges in the past.

      Jordan's Answer #1

      "I've never worked in a retail or grocery position before, so I'm nervous and excited about the chance to get started! I can be kind of shy at first, but I've been working hard to improve my confidence lately and be more outgoing. I think a job at Farmfoods will help me practice my communication skills and up my confidence -- I'm ready to dive into the challenge!"

      Jordan's Answer #2

      "If I'm offered a job at Farmfoods, one of the things I'm a little nervous and excited about is the physical aspect of the job -- I know I'll sometimes be responsible for lifting heavy boxes while stocking shelves, and I'll definitely be spending more time on my feet than I'm used to. I'm not the fittest person, but I'm excited about having a job where I'm more active and can build some physical strength while I'm working on my interpersonal strengths as well."

  5. 5.

    Describe 3 ways that you would make a strong fit as a retail assistant at Farmfoods.

      From day one, Farmfoods puts its trust in its employees to perform their tasks and take responsibility for their appearance and team, so they only hire applicants who prove they are capable of their high standards. Talk to the interviewer about how your unique personality would be a good addition to the team at Farmfoods.

      Jordan's Answer #1

      "First and foremost, I'm an incredibly friendly, positive person. In my opinion, being kind and making others feel welcome and comfortable is one of the most important things a retail worker can do. One thing that makes me a unique employee is that I love to be a member of a team and at the same time am a very independent worker who's self-motivated. I believe that a team is only as strong as its individual members, so I always strive to do my best as an individual so I can support my team. Finally, I really enjoy solving problems -- whether it's figuring out the best way to organize products or discovering the most efficient way to clean an area of the store, my brain loves puzzles and works through the options very quickly."

      Jordan's Answer #2

      "I have a lot a natural confidence, so I'm not easily frustrated or flustered when faced with unexpected situations, new challenges, or upset customers. I think this self-assurance is one of my greatest strengths because it helps me do my very best even when things are challenging. I'm very fun-loving, so I tend to be the one on the team that tries to lighten the mood if it's been a really long day and everyone is tired and ready to go home -- laughter really is the best medicine! My friends and coworkers in the past have always told me I'm really good listener, which I think translates well to a customer service-based role so that when customers have a question or complaint about something, they can tell from my body language and responses that I'm really listening to their requests."

  6. 6.

    How do you handle customer complaints?

      Addressing customer complaints is an essential part of customer service at Farmfoods, and the interviewer wants to hear that you can confidently talk through a customer's issues. Tell the interviewer that you do not mind addressing customer complaints and that you recognize that most customers have good intentions when coming forward with a problem.

      Jordan's Answer #1

      "I've had dispute-resolution training in my previous retail positions, so I have a good base for dealing with customer complaints. As a general rule, I think it's most important that customers feel heard and understood when they have an issue with one of their purchases. I know that Farmfoods has a terrific training programme for new employees, so I'm really looking forward to learning the Farmfoods approach to handling customer complaints and issues."

      Jordan's Answer #2

      "When a customer has a complaint, I always make sure I stop any other tasks I'm working on so I can really focus my attention on the customer. I make eye contact and use nonverbal cues to let the customer know I'm really listening to them. And of course, I offer to correct any mistakes that were made or loop my manager into the conversation if a more specialized response is required."

  7. 7.

    Tell me about a time you solved a problem at work.

      The work at Farmfoods is fast-paced, and every day presents its own opportunities and challenges. Talk to the interviewer about a time you were presented with a problem at work, and walk them through how you solved the problem. What did you learn about yourself in the process? What would you do differently in the future?

      Jordan's Answer #1

      "A few months ago, a customer came into the store to pick up an item she had ordered online -- but unfortunately, we couldn't find the item anywhere! The online ordering process was brand new at our company, so they were still working out the kinks on the corporate level; it turned out that the customer's order had been accidentally cancelled by the system. The customer was so patient while I made calls to our corporate offices and IT departments to figure out what had happened, and she was really gracious about the whole thing. After we figured out what had happened, I helped the customer place a new order and then offered her a coupon (with my manager's consent) for a discount on a future purchase. The customer was really pleased with the way we handled the situation."

      Jordan's Answer #2

      "Last year, the store where I was working had a power outage because of a huge storm that came through, and everything was locked down -- including the electronic doors into and out of the store. I was the manager on duty at the time, so the first thing I did was check in with the other employees to make sure they were okay. I split the store into sections and had the employees go through and check on all of the customers. We didn't know how long the storm would last, so we offered all of the customers bottled water, set up a little area for the children to play in, and tried to make the experience as positive as possible. The power finally came back on after about an hour, and everyone was really happy. I even received some emails from some of the customers who were there that day thanking our team for their excellent service and quick-thinking."

  8. 8.

    Tell me about the best job you've ever had. What made it so special?

      The interviewer wants to see that you are self-aware enough to notice what kinds of work environments bring out the best in you. What about your favorite job stands out to you? Was it the management style? Your coworkers? The work itself?

      Jordan's Answer #1

      "For several years, I worked at a small family-run boutique and I loved every moment of it. The work itself was fun and engaging, but what really stands out to me are the relationships I built with my coworkers -- I'm still friends with some of them today! I think it was really important to the owners that the people they hired could get on well together, and that approach really paid off. I had to move to a couple of hours away, which is why I had to leave the job; otherwise, I think I'd probably still be working there!"

      Jordan's Answer #2

      "My favorite job was working at a career services shop many years ago. I loved feeling like I was really helping to make a difference in someone's life, even if it was just having a positive interaction. A lot of the people who came in for help were discouraged and frustrated, so I had some challenging days. But there's nothing like being a part of turning someone's day around, which is what I always try to do. Even though the work itself would be different at Farmfoods, I think the same positive attitude and desire to make someone's day brighter could definitely apply to a retail assistant position here."

  9. 9.

    Describe your personality in 3 words.

      The environment at Farmfoods is very team-focused, so the interviewer wants to know how you would fit in with the existing team. Talk to the interviewer about your personality: Are you introverted or extroverted? Are you more playful or more serious? How would your friends describe you?

      Jordan's Answer #1

      "I'm a huge goofball! I love making jokes (when it's appropriate, of course) and bring a lot of fun, positive energy to a workplace. My brain is geared toward finding the most efficient way of doing things, so I'm always looking at my patterns with a critical eye to see how I can improve my work, whether that means working faster or smarter. I'm also a major optimist -- my mates always tell me that I can see the silver lining in any situation, even if I have to squint to find it."

      Jordan's Answer #2

      "If I had to describe my personality in three words, I would say: Confident, Kind, and Ambitious. I used to be really insecure about my strengths, but in recent years I've worked on becoming more self-confident. I know myself so much better than I used to and feel much more comfortable with my strengths and weaknesses. That confidence always pushes me to do my best and helps me feel comfortable enough to ask questions and learn more when I don't know the answer to something. I think kindness is the best policy -- putting kind, loving energy into the world and the workplace makes a huge difference in a customer's day, and in my coworkers' days as well! I also have a lot of really ambitious dreams for myself. I hope one day to be running a business of my own -- maybe even as a Branch Manager at Farmfoods!"

  10. 10.

    Farmfoods offers flexible hours for retail assistants anywhere from 8 to 39 hours per week. How many hours per week do you hope to work?

      Whether you're a student, a recent graduate, or a parent, Farmfoods offers a wide range of hours. What are your weekly expectations for hours as a retail assistant?

      Jordan's Answer #1

      "As a current university student, my weekly schedule is very consistent and I am available to work any hours in the evening after class. To start out, I'm hoping to work about 15 hours per week with the option to increase my hours in the future if it seems manageable."

      Jordan's Answer #2

      "I have three school-aged kids, so I'm available to work anytime from morning until school is out mid-afternoon every weekday. I also have a flexible schedule on the weekends, so I'm available to pick up shifts on Saturdays and Sundays as well."

  11. 11.

    You will have access to the cash registers and valuable merchandise as part of your role at Farmfoods. What would your previous employers say about your integrity?

      From day one, the Farmfoods management team puts its trust in every new retail assistant, so they need to be sure from the beginning that you are honest and are a person of integrity. Talk to the interviewer about how your previous employers would describe your character, and assure them that you can be trusted with cash and valuable merchandise.

      Jordan's Answer #1

      "One of the things that stands out to me about Farmfoods is that they trust their workers to have integrity and to take responsibility for themselves and their team. When my employer puts that kind of trust in me, I automatically want to do the best job possible. During my exit interview at my last job, my manager told me that she really appreciated my diligence and honesty. I have a reputation for always doing the right thing, even when it's hard or uncomfortable. Obviously, I have never stolen cash or merchandise from a store or from my place of work."

      Jordan's Answer #2

      "A few years ago, I was working at a petrol station with one of my good friends. I returned a couple minutes early from a ten-minute break and noticed that she was pocketing a couple of dollars from the cash register. I wanted to give her the benefit of the doubt - I figured it was just a mistake, but I pretty quickly realized that she had been blatantly stealing from the register for several months. She begged me not to report her, but I knew I had a responsibility to tell our manager what I had seen. It was really hard to lose that friendship, but I know I did the right thing."

  12. 12.

    The average Farmfoods employee stays with the company for 3 years or more. If hired, how long do you expect to stay at Farmfoods?

      Farmfoods is looking to make an investment in their future every time they hire a new employee. Since they promote to Branch Manager and beyond from within the company, the most successful candidates are those who see a long-term future with the company. Talk to the interviewer about your career goals and how Farmfoods can help you achieve them.

      Jordan's Answer #1

      "One of the reasons I applied for this role at Farmfoods is that I want to build a career. After leaving school, I was a bit directionless -- but my friend, Louise, went through the Branch Manager training programme last year and encouraged me to look into a job with Farmfoods. Seeing how satisfied she is with her work gave me a lot of hope that I could find a career home at Farmfoods, too. I hope that eventually I'll be eligible to go through the training programme as well!"

      Jordan's Answer #2

      "I'm a mum and have been staying at home for several years raising my kids, but now I'm finally in a place where I'm ready to rejoin the workforce. I'm not really interested in just having a short-term job; I really want to build a career with a company whose values I feel aligned with. Farmfoods feels like a really good fit for me, and I can see myself here for many years."

  13. 13.

    Do you have reliable transportation?

      It's important that you are able to consistently arrive for your shifts at Farmfoods on time. Talk to the interviewer about your transportation plans.

      Jordan's Answer #1

      "I love to ride my bike, so I always opt to use that for my primary transportation if I can. If the weather is really bad or I can't use my bike for some reason, I also have a car that is well-maintained. I've never been late for a shift, and you can count on me to always arrive to work 5-10 minutes before my shifts start."

      Jordan's Answer #2

      "I use public transportation, and I really love it. I always make sure to take a bus that's scheduled to arrive at least half an hour before my shift is supposed to start -- that way, if there's bad traffic or weather, I can be sure I'll still arrive on time."

  14. 14.

    What questions or concerns do you have about a role at Farmfoods?

      Let the interviewer know if you have any questions or concerns about a role at Farmfoods. You can take the opportunity to make sure the interviewer knows that you're excited about the opportunity. The interviewer will also be looking to see if you have looked through the answers to the FAQ questions on the website, so be sure to avoid those questions.

      Jordan's Answer #1

      "I'm really excited about the possibility of moving to a new city someday. If I were offered a position at one Farmfoods location, would I be able to transfer to another store at some point in the future?"

      Jordan's Answer #2

      "I don't have any concerns about the job at all -- Farmfoods seems like the exact work environment I'm looking for! I'm curious what your favorite thing about working for Farmfoods is. Would you mind telling me about your experience here?"

  15. 15.

    What are your salary expectations?

      Farmfoods offers competitive pay and bonus structure for all of its employees, and they are transparent about their starting pay scale on their website. Show the interviewer that you took the time to find out how you can expect to be compensated as a retail assistant at Farmfoods.

      Jordan's Answer #1

      "As a current student, I'd be thrilled to start at Farmfoods at 6 pounds per hour. If I get the job, I'm hoping to stay on after I leave school, and I'd be interested to find out more about your criteria for hourly pay increases based on length of service."

      Jordan's Answer #2

      "I'm very excited about the 22,000 pound yearly salary for Management Development Programme employees -- the programme itself looks like an incredible experience, and I haven't come across many other opportunities with such a great starting salary and benefits."

  16. 16.

    Tell me about your most recent visit to a Farmfoods store.

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  17. 17.

    What makes you most excited about the chance to work at Farmfoods?

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  18. 18.

    What does it mean to you to work for a family-owned business instead of a large corporation?

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  19. 19.

    What is one way that you think Farmfoods could improve?

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  20. 20.

    How do you like to be recognized for your accomplishments?

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  21. 21.

    At Farmfoods, we believe in our employees and trust them to live out our company values at work. Which of our values do you respond to or appreciate the most?

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  22. 22.

    What would you do if a coworker didn't show up for their shift while you were at work?

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  23. 23.

    How do you handle upset or frustrated customers?

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  24. 24.

    Farmfoods has an award-winning programme designed to take you from a retail assistant to a branch manager in 9 months. What is your interest in taking on leadership roles in the company?

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  25. 25.

    Farmfoods takes pride in keeping the store clean and the merchandise organized. Do you consider yourself to be orderly and meticulous?

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  26. 26.

    Retail assistants at Farmfoods are required to wear a uniform. How do you feel about wearing a uniform to work?

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  27. 27.

    How are your math skills? Do you have any experience working a Point of Sale system and cash register?

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  28. 28.

    What would you do if a customer broke a product in-store before purchasing it?

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  29. 29.

    Farmfoods takes a different approach to grocery shopping for busy families. What do you like about the Farmfoods approach?

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  30. 30.

    The Farmfoods business structure and culture is focused on bringing customers the best value and customer service. What do you do to ensure your customers receive the best service?

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