"A couple of years ago, my organization implemented an advanced transport management software system. As we were working toward the rollout of the new system, my team realized the huge changes the new system would bring. Handwritten bills would be a thing of the past, and manual tracking of shipments would no longer need to occur. While some feared the changes it would bring, the new system made us much more efficient and allowed us to focus on customer-focused issues when internal things were automatically handled. To me, keeping an open mind to the change and working hard to train effectively on the system made the implementation as smooth as possible."