How to Answer: How would you handle an issue with a policy or procedure?
Advice and answer examples written specifically for a PepsiCo job interview.
5. How would you handle an issue with a policy or procedure?
Why the Interviewer Asks This Question
Being adaptable in the food and beverage industry is essential. PepsiCo strives to keep up with their customers with continual improvements to their products, meaning that changes in policies or procedures are inevitable. Policies can change quickly, and you will be expected to adapt.
Written by Rachelle Enns
How to Answer
The interviewer wants to hear how you will respond when you disagree with how something is handled or executed. Emphasize your ability to 'go with the flow' and adapt when top-down changes occur. Give an example of a time you did just that.
Written by Rachel Hills on March 15th, 2022
1st Entry Level Example
"I didn't always agree with the structure of my professor's lesson assignment due dates. For example, we were required to submit a post by Thursday and respond to two other students' posts by Saturday. It was difficult to have my assignments based on another student because students often submitted initial posts late, causing me to readjust my schedule and not work ahead. I provided the feedback in a course survey, but ultimately, I respected the professor's decision and encouraged my classmates to post their assignments on time."
Written by Jaymie Payne on November 16th, 2022
1st Answer Example
"I know well enough at this point in my career that policies and procedures are in place for a reason. If I don't understand the reasoning behind the policy, I will ask for further clarification in a respectful and open-minded way."
Written by Rachelle Enns
2nd Answer Example
"I would first talk with my manager to ensure I understood the expectation correctly. There could have been a miscommunication, or I could have misinterpreted my manager's expectations. If I still had an issue, I would take time to think about how to deal with it. I've learned to pick my battles and be adaptable as much as I can."
Written by Jaymie Payne on November 16th, 2022