30 Michael Hill International Interview Questions & Answers
Below is a list of our Michael Hill International Ltd. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. At Michael Hill, we like to hire strong achievers. Give me an example of a time when you went above and beyond.
How to Answer
Michael Hill wants to hire future leaders who excel in sales and want to grow with the company. Display to the interviewer that you can do more than the bare minimum, and step up without being asked. Show that you can react well when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workloads so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Rachelle Enns
2. When do you best demonstrate yourself as a leader?
How to Answer
Michael Hill seeks engaging leaders with a commitment to internal promotion. The interviewer wants to know that you are confident about your leadership abilities and that you understand when your leadership abilities have been most useful. Perhaps you best demonstrate yourself as a leader when your manager is away. Maybe you often jump into a leadership mindset when a co-worker is struggling. Think about a recent time when an employee on your team was victorious at something because of your leadership skills. Discuss the scenario and how your leadership skills made the difference.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I best demonstrate myself as a leader when I know that a coworker could use my assistance. I seem to be a natural teacher and mentor which means that when someone is struggling, my first instinct is to train them. Just recently, I coached a new employee on a sales technique that helped her to achieve her quota for the first time. I look forward to working in this role with you because it will allow me to take on further leadership opportunities."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I think it's important always to be a leader. The adage, 'dress for the job you want, not the one you have,' applies here. From the get-go, it's important to walk in the door and let your supervisors know that you are ambitious and driven for growth and also let your coworkers and reports know that you're here to grow and help them grow, too."
Written by Rachelle Enns
3. Do you feel that you are currently paid what you are worth?
How to Answer
The interviewer would like to know if you feel undervalued in your current role. Many employees will look for new work if they think that they are underpaid and underappreciated. Of course, this potential new employer wants to ensure that they will make you a competitive offer that will entice you to join their organization, and stay there. Talk to the interviewer about your current compensation and whether or not you feel it is fair. Be sure to have researched your answer to back you up, versus throwing out a random number and hoping it will stick.
If you think you receive what you are worth: "I feel that my current employer pays me fairly; however, I would like to see an increase in pay with an increase in responsibilities."
If you do not feel you are currently paid what you are worth: "I know that I am underpaid compared to my industry colleagues. My company is small, and they do what they can, but this is part of why I am seeking a new position."
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I feel that my current employer pays me fairly; however, I would like to see an increase in pay with an increase in responsibilities."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I receive what I am worth because I am paid heavily on commission. The harder I hustle, the more money I make. This payment agreement keeps it pretty cut and dry for me if I happen not to like my paycheck!"
Written by Rachelle Enns
4. Do you feel performance should be rewarded over experience?
How to Answer
The interviewer would like to know your thoughts on being paid based on your work performance, versus being compensated solely on your years of experience. As millennial employees continue to dominate the work scene, more and more employees are requesting compensation based on delivered results. Do you feel that you should be paid based on tenure, or results? Discuss this with the interviewer and back your answer with an example, if possible.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I feel that employees should be paid, and rewarded, based on their performance. A new employee will find motivation in being rewarded for performance, and it encourages a healthy competition with tenured employees."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I am all about rewards for performance, being a competitive salesperson. I like the idea of gaining raises, earning more, and even promotions based on my being a go-getter. You can be a low performing employee at six months or 16 years, so I don't think that tenure should be the biggest consideration."
Written by Rachelle Enns
5. If your current company shut down today, what would you do to adapt quickly?
How to Answer
The interviewer would like to know more about your ability to adapt and thrive, in stressful situations. This question is hypothetical, so you'll likely need to use your imagination when answering. Show the interviewer that you are capable of adapting to a tough situation.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"If my current company shut down today I would tap into my network, call everyone I knew, and look for a company that needed someone with my unique sales skill set. I wouldn't let it get me down, and I would certainly hit the ground running in my job search."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"Sales professional easily adapt! If I lost my job today, I would knock on the doors of my clients and competitors until someone hired me!"
Written by Rachelle Enns
6. What will you accomplish in the first 90 days of working for Michael Hill?
How to Answer
It's a good idea to have a 30, 60, and 90-day plan set out when you go into an interview. This approach is especially important when you are applying to a management or sales based position where immediate action and results are expected. You can jot down a few ideas or create a slide presentation with graphs - whatever makes you most comfortable! You can discuss numbers, training achievements, pain points the interviewer has mentioned in the past, or how you plan to fit in with your new team.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"In the first 90 days, I plan to fast-track my training by spending time on the weekends and evenings studying hard. I believe in doing everything faster and better so you will see results and accomplishments from me very quickly. I would like to be on a full sales budget in the first 60 days as opposed to your typical 90 days."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"My first 90 days will be spent focused on learning your product. I understand that you have 500 different SKU's and I plan to contribute to your excellent customer service standard by providing second-to-none product knowledge. That would be a great accomplishment for me."
Written by Rachelle Enns
7. How do you handle situations that could cause you to be late or miss work?
How to Answer
Proper planning will get you far, but sometimes life happens, and you'll need a plan B. Think about some of the variables in your life that could affect your ability to arrive on time for work. Sick children, traffic, car breakdowns. The list goes on! It may not be possible for everything to work out so smoothly, getting your shift covered or still making it to work on time. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I stay calm and composed when issues arise. My dad got rear ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but there are unforeseen circumstances that can arise. I handle surprises using common sense and keeping courtesy to others top of mind."
Written by Rachelle Enns
8. How do you feel about performance incentives?
How to Answer
Depending on the role you are offered with Michael Hill, you may be working on commission or other performance incentives. If properly organized, these opportunities can be very motivating. Talk to the interviewer about your feelings regarding performance incentives.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I do not require performance incentives, to do a great job; however, small perks are always nice to have!"
Written by Rachelle Enns
9. Describe to me your ideal employer.
How to Answer
A job search isn't just a one-sided hunt. You must also feel as though this is a good fit for yourself. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations. Do your research on Michael Hill and go into your interview with a full understanding of what they offer. The offerings include room for growth, global travel opportunities, world-class training, and opportunities to be mentored from the industry's top influencers.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
Written by Rachelle Enns
10. We need reliable people on the Michael Hill team. How many days were you absent from work last year?
How to Answer
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
Written by Rachelle Enns
11. Personality fit is important to us at Michael Hill. How would you describe your personality?
How to Answer
Michael Hill advertises that they seek engaging leaders who demonstrate success, leadership capabilities, and an interest in excellence. Remember that personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include energetic, confident, interested in professional development, and more.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I am confident, friendly, and a go-getter. I like to invest in others while learning new skills at the same time. Are these traits that you are looking for in your next hire?"
Written by Rachelle Enns
12. What type of manager brings out the best in you?
How to Answer
Michael Hill wants to hire those that are self-aware. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style present in this role, try to leave your answer as open as possible. You can certainly ask the interviewer to describe the management style at the location where you are interviewing.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style in this location?"
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
Written by Rachelle Enns
13. Why is this job with Michael Hill right for you at this time in your career?
How to Answer
Discuss with the interviewer why you are looking to make a change, and how this particular role fits well with the changes that you are seeking. Be sure to give a more in-depth answer than the typical 'I am looking for growth'response that so many interviewers hear. Be thoughtful and draw upon the research you have done on the company. Remember, Michael Hill likes to hire people who are willing to grow, and even relocate, with the company.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my education in Communication while giving me an opportunity to advance in my management skills."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"This seasonal sales job will fit perfectly surrounding my school schedule. I hope to be offered full-time hours once I complete my post-secondary education. I am excited to work for Michael Hill because of the seasonal retail opportunities you offer students."
Written by Rachelle Enns
14. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
This question is designed to determine if you can function well in a competitive sales environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"Last year I worked at another high-end jewelry store where sales goals were intense, and the rewards were high. I love healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Rachelle Enns
15. How do you like to be recognized for your accomplishments?
How to Answer
Michael Hill offers an environment of healthy competition for their employees, with daily, weekly, and monthly targets and goals. They know that we all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work and achievements.
Some ways you may like recognition for your work:
- Gifts
- Financial perks
- Public recognition
- Kind words
- Title promotions
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
Written by Rachelle Enns
16. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Most Michael Hill stores are located in shopping malls, with a wide range of hours including evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Rachelle Enns
17. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
Working for Michael Hill is not 'just a job,' nor is it easy. You will go through significant training in sales, and diamond education, among many other areas of focus. Walk the interviewer through your career history in retail. Be sure to highlight your favorite, and most challenging, positions. Discuss what made them so challenging and rewarding.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like pushing beyond my boundaries. It keeps me motivated to be better."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired education in diamonds and gemstones."
Written by Rachelle Enns
18. Have you researched our company values? What makes you the best candidate for Michael Hill?
How to Answer
Michael Hill's mission statement is 'to be the most people focused jeweler in the world.' It is incredibly important to research the company's core values and mission statement before your interview with them. Discuss with the hiring manager why you think you are the top choice for this role with Michael Hill by drawing a comparison to their company's core values, and your own.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I have researched your core values online and appreciate that you put your customers first while empowering your employees at the same time. I think that I would be the best person for this job because I have a great appreciation for what Michael Hill is achieving in the fine jewelry marketplace."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"Yes, I have researched your company, and I feel that my marketing education, diamond knowledge, as well as the fact that I am bilingual in English and French, makes me a solid candidate for this role. I plan to focus all of my energy on your customers and discovering their needs."
Written by Rachelle Enns
19. You will be responsible for a significant amount of cash and valuable merchandise at Michael Hill. What would your most recent employer say about your character and honesty?
How to Answer
Honesty is incredibly important when you are working in a retail environment based on a multitude of cash transactions. Michael Hill carries millions of dollars in inventory, including diamonds and precious gemstones. For this reason, they need to know that every person they hire is one of genuine character and honesty. Assure the interviewer that you can be trusted. Draw on the opinion of others to solidify your answer.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well and am happy to complete a background check."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times. Rest assured, transparency and loyalty drive me."
Written by Rachelle Enns
20. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
How to Answer
Michael Hill employes over 2,000 employees. The organization has made thousands of hires, both permanent and seasonal. Their dedicated in-house recruiters know precisely the types of people that will be successful in their organization; however, missteps happen, and sometimes people quit in unforeseen circumstances. Being flexible in your schedule, allowing for surprise situations to arise, is essential. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I understand that, as choosy as you can be in your hiring decisions, the odd person will let you down. If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player. "
Written by Rachelle Enns
21. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If I needed to call security, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Michael Hill."
Written by Rachelle Enns
22. Tell me 3 qualities you possess that make you a strong fit for this position with Michael Hill Jewelers.
How to Answer
Michael Hill looks for employees who are ambitious, possess strong business acumen, show a commitment to success, and are highly engaged. Before your interview, it is essential that you review the job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Tie these desired qualities into your answer to display you are a fit for the role.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I have a lot of qualities that transfer well into this position. The top ones would include my ability to be competitive yet work towards a team goal, my solid business acumen, and my high level of honesty."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"In addition to pulling words from the Michael Hill job posting, or job description, try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:
- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"
Written by Rachelle Enns
23. At Michael Hill, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
Michael Hill Jewelers clearly outline what is required to gain a leadership role within their organization. First, you would begin as a 'Store Manager in Training.' Everyone in a management role needs first to prove their capabilities. Second, leadership opportunities go to those who are willing to relocate. Because of Michael Hill's rapid growth, and aggressive store expansion plans, they are specifically seeking out those willing to move and grow with the company. Leadership can include opportunities such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I would be very excited about obtaining a leadership position in the Michael Hill organization. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. I am also free to relocate as needed."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I have been in an unofficial leadership role for the past three years of my career. I believe that a 'Store Manager in Training' opportunity with Michael Hill would be a significant next step in my career. I understand that Michael Hill stores have plans for rapid growth, including the expansion of over 700 new stores in the next four years. I would be thrilled to come along for the ride."
Written by Rachelle Enns
24. In our retail stores, we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive merchandise presentation?
How to Answer
Michael Hill stores all have planograms and designs that change with the season, and holidays. You will be responsible for maintaining those displays, polishing jewelry, and ensuring minimal dust and fingerprints are present. Show the interviewer that you are interested in the creative aspect of creating an attractive retail display, and assure them that you will contribute to the beautiful look of each display case in your store.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase. The displays I have seen in your stores are fascinating, and I would be committed to keeping them beautiful."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I have an eye for detail and a penchant for cleanliness! If a customer is to spend thousands of dollars on a new diamond ring, it had better sparkle from all angles! I have a natural flair for the creative and look forward to exercising that."
Written by Rachelle Enns
25. We have a strict dress code at Michael Hill. How do you feel about this?
How to Answer
Michael Hill has a highly professional persona, and they expect their retail employees to follow a strict dress code. Most Michael Hill locations require employees to wear a black suit, or a white dress shirt and black pants. This dress code is not unusual for a jewelry environment as it creates a feeling of trust with the customers and exudes professionalism. Talk to the interviewer about any times that you have been required to wear a uniform or follow a stringent dress code. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding dress codes.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I followed a strict dress code and when I was a retail manager for Company ABC. I have seen the dress code of employees at Michael Hill and highly approve. Dress suits add a strong level of professionalism."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I think that professional dress, such as wearing suits, is a great way to provide a feeling of unity in the workplace. The practice also builds trust with customers who are paying for high ticket items. I have no concerns with the dress code at Michael Hill."
Written by Rachelle Enns
26. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
How to Answer
At Michael Hill you will be responsible for ringing in thousands of dollars in transactions per day and, depending on your role, you may also be required to understand the makeup of diamonds which also requires a stable mathematical mind. Assure the interviewer that you are comfortable with the math associated with handling cash transactions, performing inventory counts, quoting on custom orders, and working with clients who require quotes that require diamond specifications or gold and silver valuer per weight calculations.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I did very well in math during high school and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks. I also took a couple of university-level calculus classes which may benefit me in this role as well."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment, assessing inventory, and providing quotes to customers based on gold weight, diamond specifications, and more."
Written by Rachelle Enns
27. We have an active employee honesty program in place at Michael Hill, to prevent loss. What would you do if you discovered that a co-worker was stealing a product or money?
How to Answer
Michael Hill stores, across all 300 locations, carry approximately $180M in total inventory. Loss prevention initiatives are incredibly important to their success. Discuss with the interviewer how you would handle a situation surrounding employee theft. Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I fully understand that Michael Hill locations carry millions of dollars in precious inventory. I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. What is your recommended process for reporting these types of situations?"
Written by Rachelle Enns
28. At Michael Hill, we have a clear return policy. How would you handle a customer who was arguing with you about a potential return?
How to Answer
Michael Hill offers a flexible 30-day online or in-store return policy. This policy is very reasonable, yet, as a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"Return policies are in place for a good reason; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
Written by Rachelle Enns
29. What do you know about Michael Hill. Why do you want to work for us?
How to Answer
Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. What did you find in your research that made you excited to work for Michael Hill? Did you know that Michael Hill has over 300 locations with more than 2,000 employees? The company started in New Zealand in the late '70's by the jeweler Michael Hill and his wife. The company, earning hundreds of millions of dollars, is now spread across North America, New Zealand, and Australia.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I have researched Michael Hill a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation. I appreciate that the company began as a small family start-up. It's an exciting entrepreneurial store, that's for sure."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I want to work for Michael Hill because I shop here all of the time. I love your unique jewelry designs, and your company culture seems great too."
Written by Rachelle Enns
30. Michael Hill puts customer service first. How do you ensure that you always put the customers' needs first?
How to Answer
One of Michael Hill's missions is the be 'The most people focused jeweler in the world.' In addition to providing exceptional value and selection, Michael Hill also offers a flexible 30-day money back guarantee, fast customer support, and many resources and tools to educate customers on diamond buying. Discuss with the interviewer how you ensure that your customers receive the best service from you. This customer service could include taking the time to educate your customers or getting to know their needs before making any suggestions on what type of jewelry in which to invest.
Written by Rachelle Enns on August 25th, 2018
1st Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success. For that reason, I am sure to take my time with every customer, giving customized and personalized recommendations. I want every one of my customers to be thrilled with their purchases."
Written by Rachelle Enns on August 25th, 2018
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Every customer should leave feeling as though the item of jewelry they purchased was made just for them."
Written by Rachelle Enns