40 Tiffany & Co. Interview Questions & Answers
Below is a list of our Tiffany & Co. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Ask The Interviewer Questions
- 4. Capability Questions
- 5. Career Goals Questions
- 6. Compatibility Questions
- 7. Competency Questions
- 8. Creative Thinking Questions
- 9. Critical Thinking Questions
- 10. Customer Service Questions
- 11. Direct Questions
- 12. Discovery Questions
- 13. Education Questions
- 14. EQ Questions
- 15. Experience Questions
- 16. Job Satisfaction Questions
- 17. Leadership Questions
- 18. Performance Based Questions
- 19. Problem Solving Questions
- 20. Salary Questions
- 21. Scenario Based Questions
- 22. Situational Questions
- 23. Teamwork Questions
Accomplishment
1. At Tiffany & Co. we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.
How to Answer
Walk the interviewer through your sales targets and results, being sure to highlight your top achievements. Having a plethora of high-end products, there will be sales goals you will have to meet. If you have fallen short of your expected targets, you need to own up to that and discuss the situation, and how you can improve for the next time. Honesty is always the best policy. If you have documentation to back up your sales, bring that with you.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"My past three years' sales targets have been $700K, $850K and $1.2M consecutively. Year 1, I met my target at $720K, Year 2 I exceeded by 21% and this past year I was shy just $60K. I attribute this to a substantial return that I ended up having to take due to a manufacturer's defect. Also, the economy has been a bit lighter than we expected this year, and luxury goods did take a bit of a hit."
Written by Rachelle Enns
2nd Answer Example
"I have exceeded my sales targets for the last five years, in fact! I attribute my success to the great client follow up process that I have, as well as my high customer referral rating. In my current role, my annual target is $500,000. The last 3 years I have sold $520,000, $589,000 and $610,000. I have seen consistent growth and this year am aiming to reach $670,000."
Written by Rachelle Enns
Adaptability
2. We have peak seasons such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?
How to Answer
If you have worked in retail, you know that these are the busiest seasons of the year. The same applies to Tiffany & Co. It will be important here to assure the interviewer that you can provide flexibility in your schedule when it comes to the needs of the company. If you have any restrictions on your calendar, this is an excellent time to address them. If you do have limitations, be sure to offer a feasible workaround!
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I am more than willing to be a flexible employee for Tiffany. Currently, I do not have many restrictions on my availability, except for Tuesday evenings. If that is a concern, I can always try to work around that engagement."
Written by Rachelle Enns
2nd Answer Example
"At this point, my schedule is wide open, and I welcome the idea of overtime work, especially during the holidays to see all of the wonderful presents and gifts customers will purchase at Tiffany's!"
Written by Jessica H. on October 20th, 2022
Adaptability
3. When have you had to adapt to change?
How to Answer
Working in a retail and luxury store, there will be many times that adapting to change is required. At Tiffany's, things can change at the drop of a hat either with a customer or throughout a project. The interviewer wants to know how you handle these situations when change is inevitable and how you adapt. Focus on answering this question from a positive perspective. You can even provide examples of ways you have adapted to change in past roles.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"In my current role, the finance team tends to get projects that require us to pivot from what we are currently working on to the new projects while keeping up performance on the old projects. Sometimes it gets hard to adapt, however, this happens quite frequently and helps me build my time management and project management skills. I know Tiffany and Co is very innovative and things may change frequently. I am up for the challenge."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"From reading your website, I know that Tiffany's is dedicated to their teams and the employees help challenge each other. I understand that sometimes challenge comes from adapting to change and I handle change very well. In my last role as a marketing associate, our year-end project was put on hold for another, higher-priority project. It took some time to adapt and pivot, but my team members and I pivoted quickly and were able to get the new project done during the timeline needed."
Written by Jessica H. on October 20th, 2022
Adaptability
4. At Tiffany & Co. we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?
How to Answer
A great way to be able to respond to this question would be to walk into a Tiffany & Co store if you haven't been inside one. Observe the way the retail and sales staff are dressed to get a feel for their dress code and wardrobe expectations. Talk to the interviewer about any previous positions where you have been asked to follow a code of ethics, and had to adhere to a particular dress code. Keep your answer positive and assure the interviewer that you are willing to support their specific codes of conduct.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I have adhered to a dress code the past three years. I like it because it takes the guesswork out of my day but also because it gives the organization a professional and clean look. I am happy to adhere to any code of ethics put forth by Tiffany & Co."
Written by Rachelle Enns
2nd Answer Example
"I would love to see your code of ethics and workplace wardrobe documents before fully agreeing; however, I am in full understanding of the importance when it comes to presenting a united front in the workplace as well as an appropriate attire at Tiffany's."
Written by Jessica H. on October 20th, 2022
Ask The Interviewer
5. What questions do you have for me?
How to Answer
This is a great opportunity to ask the interviewer questions on things you are curious about or need clarification on. These questions could focus on the role at Tiffany's or could also be about the culture, the team, or the manager you would be reporting to. Either way, make sure that you come to the interview prepared so that you show a genuine interest in the role.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"Thank you for asking - I do have a few questions. What is Tiffany's primary goal for this position in the next 12 months? What are the opportunities for growth at Tiffany's?"
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"Yes, I do have a few questions! How can I make an immediate impact in my role as a CRM Manager within the first 30 days? How would you describe the company culture at Tiffany's?"
Written by Jessica H. on October 20th, 2022
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Capability
6. What do you know about Tiffany & Co's history?
How to Answer
It's important to understand Tiffany & Co's history so that you can answer this question amongst others. Take a look at their website and scroll to the bottom of the page and click on "The World of Tiffany." This is a great starting point to show the interviewer you have done your research. The interviewer wants to know that you have done your due diligence to know where the company started to gauge your interest in the company itself.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"After doing research, I found that Tiffany & Co started in 1837 and grew from there as a global designer diamond brand recognized for innovative jewelry. I also saw that Tiffany's has had a wonderfully innovative history including the design and launch of the Save the Wild collection in 2017 and Tiffany's iconic debut in 1961 during the movie Breakfast at Tiffany's."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I know that Tiffany & Co is often known for its reliably sourced diamond rings, but during my research on the history of the company, I found some pretty amazing and innovative things! I went to the timeline page on your website and saw key events that took place over the years including the opening of the flagship store in New York in 1940 as well as in 1956 Jean Schlumberger joined Tiffany. I know he was known for his lavish designs with plants and sea creatures. I love looking at the history of how Tiffany's has grown."
Written by Jessica H. on October 20th, 2022
Career Goals
7. At Tiffany & Co. we prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?
How to Answer
Assure the interviewer that you are dedicated to your professional growth and that you can see yourself quickly advancing within Tiffany's. Give an example of how you maintain a dedication to your growth and advancement in the workplace. Also, look on Tiffany's website to see what learning and development opportunities they provide.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I am very career focused and would like to see my career grow into a management-focused role. I have been reading books on leadership this year which is helping me to prepare for the responsibility when the opportunity comes my way. I would also love to participate in any Tiffany & Co. career and learning programs to help me grow."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I agree that professional growth is significant for any person wanting to advance in their career. I plan to grow my career by fully immersing myself in training at Tiffany and taking full advantage of any additional workshops and courses that come my way."
Written by Rachelle Enns
Career Goals
8. At Tiffany we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?
How to Answer
Tiffany & Co takes pride in helping their employees design a future in their organization. This question is asked so that the interviewer can understand your motivation and appetite for career growth as well as if you are motivated to learn and grow. Think about where you are in your career and where you would like to be. Talk about the steps you will use to reach that goal. Ensure you connect your career goals with the role or potential roles open at Tiffany's.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I would love to become a Sales Manager at Tiffany & Co within 3-5 years. I know that I am applying for a Sales Associate role, but I do aspire to be able to lead a team of sales and retail individuals to help meet targets and deliverables. In the meantime, I am looking to grow my existing skillset as a sales associate and learn the ins and outs of Tiffany & Co."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I see a long-term career fit here at Tiffany & Co as a social media manager. My 3-5 year plan has been to be in a social media manager role, and being hired on a Tiffany and Co would help me to actualize my career goal!"
Written by Jessica H. on October 20th, 2022
Career Goals
9. At Tiffany & Co. we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?
How to Answer
Motivation is key at Tiffany & Co. Whether that is by incentive, teamwork, or something else. On the flip side, the interviewer wants to know how you become dissatisfied. This a great opportunity to ensure you align with the interviewer so they understand what you need to stay motivated. It doesn't have to necessarily be a performance-based incentive. It could be, for you, as simple as motivational words from your manager, and if you don't receive that, you become dissatisfied.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I can feel dissatisfaction on the job when I am not being recognized by my manager for how hard I am working. I tend to stay motivated by words of praise and affirmation. This will be important to me with my manager at Tiffany & Co."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I know that teamwork is a huge trait that Tiffany & Co is looking for. Sometimes I become dissatisfied when I don't see people working as a team. I like to be a team player and when I see teammates putting each other down, that can be demotivating. To fix this, I always try to find solutions for team members and treat everyone with respect."
Written by Jessica H. on October 20th, 2022
Compatibility
10. What kind of people do you enjoy working with?
How to Answer
Having a great culture is part of what Tiffany & Co prides itself in. Being a team player is a core value that they stick by and the interviewer wants to assess how you could fit into the existing culture. Keep things positive in your answer.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I best enjoy working with individuals who are driven, positive, energetic and take accountability for their work. I know this is important to Tiffany & Co and I aim to be this exact person every day."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I get along well with anyone at work. I tend to focus on staying positive and having a friendly attitude. I am a very caring person and am open to helping others when needed. I try to exemplify Tiffany's teamwork value in everything that I do."
Written by Jessica H. on October 20th, 2022
Compatibility
11. Do you personally own any of our product? What is your favorite product from Tiffany?
How to Answer
The interviewer would like to know if you are personally acquainted with any of their product. Talk to the hiring manager about any personal exposure you may have to their product. Be sure to reinforce your experience positively! If you have not personally owned anything from Tiffany, talk about an item you have your eye on and why you hope to own it one day.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"Yes, I have been lucky enough to purchase the T Square bracelet from Tiffany recently! The craftsmanship is undeniable, and I feel proud to have purchased those items for myself. One can never have too much luxury in their life!"
Written by Rachelle Enns
2nd Answer Example
"I have not personally owned any of the product from Tiffany; however I have admired it for many years. The big Beads bracelet is on my bucket list for personal purchases because the craftsmanship is undeniable."
Written by Rachelle Enns
Competency
12. What are 3 things you would tell a customer that Tiffany's is known for?
How to Answer
It is quite apparent that Tiffany & Co is known for its diamond rings, engagement rings, and men's wedding bands. The interviewer will want to know how in-depth you have researched the company and how much you really know. Click around their website and you will see that they are also known for their watches, fragrances, bracelets, and bar and drinkware. Let the interviewer know what you found based on your research.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"A great question. I would say Tiffany's is known for its responsible sourcing, high-end products, and high standards for their diamonds and designs."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"An excellent question! Tiffany's is known for its obvious trait - diamond rings and jewelry. However, I would also say that Tiffany & Co is known for its excellent quality, customer service, and sustainability."
Written by Jessica H. on October 20th, 2022
Competency
13. What do you know about reliable sourcing in the diamond industry?
How to Answer
This is an up-and-coming trend in the diamond industry and is starting to become a more common question in interviews. Tiffany & Co is no different, as they pride themselves in sustainable and reliable sourcing as that is one of the ways it is set apart from its competitors. The interviewer wants to see how far your research went. If you are in a sales role, this is a potential part of your selling strategy that you may be asked to incorporate to land a sale.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"In diamond sourcing, it's important to be able to explain to customers where our diamonds come from. It's amazing that Tiffany's can trace 100% of where their diamonds come from, meaning the company knows the conditions the diamonds were obtained under."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"Reliable sourcing simply means that Tiffany & Co aims to lead the industry in responsibly obtaining diamonds. This includes being able to show customers exactly where the company is getting its diamonds from. Tiffany's can show they only obtain diamonds from ethically sourced locations, which is critical in today's diamond industry. I believe there is also a page on your website that showcases exactly which mines in which countries Tiffany's sources from."
Written by Jessica H. on October 20th, 2022
Competency
14. Can you name at least 3 products we sell other than diamond rings, earrings, etc.?
How to Answer
Similar to another question, however, this would be a great opportunity to show the interviewer that you know of other products Tiffany & Co sells and explain what you know about them. Asking this question is a way for the interviewer to assess how much research you did. You can stick to a few well known products such as watches, fragrances and bracelets and explain what you've seen in stores and compliment those products.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"As I have been in a Tiffany's store many times in my life, I love to look at the watches as well as the necklaces and bracelets. Most people when they think of Tiffany & Co are diamond rings, but Tiffany's has other amazing products! I actually own a Tiffany's watch myself and have had it for 10 years. I don't ever take it off."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I was gifted some drinkware from Tiffany's for one of my wedding gifts and absolutely love them! I use them all the time. I also love to look at baby gifts and fragrances!"
Written by Jessica H. on October 20th, 2022
Creative Thinking
15. In your opinion, what is the biggest difference when it comes to selling low end and high end products?
How to Answer
Assure the interviewer that you understand the approach required to sell Tiffany products successfully. Compare the sales of lower-end products to luxury products and discuss what you feel is the most significant difference when it comes to closing the deal. There are different techniques involved with selling higher-priced products and the interviewer wants to know that you either have experience or have done your research to be able to do this.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"In my opinion, the most significant difference in selling high-end products is that you must have incredible product knowledge. You need to show value and display why your product is superior, and also why the luxury is worth the price tag. With Tiffany, the brand story is exceptional and the fact that you have been around for so many years is incredible."
Written by Rachelle Enns
2nd Answer Example
"The sales system needs to be more precise, and the sales process may be slower when it comes to selling high-end products. One must give exceptional service, no matter what the price range is of the sale; however. I know that maintaining exceptional customer service is important to Tiffany & Co."
Written by Jessica H. on October 20th, 2022
Creative Thinking
16. Would you consider yourself a creative person?
How to Answer
Creativity is highly rewarded at Tiffany & Co as it walks hand in hand with innovation. Think of outside-of-the-box approaches you have taken to your work. The goal behind this question is to help the interviewer understand how you think creatively. This question doesn't necessarily ask if you are a creative person i.e. a graphic designer, but simply if and how you think creatively in your tasks.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I do consider myself to be a creative individual. I like to help build memories with my clients and I know that is one of the things Tiffany & Co is all about. It's important for me in my sales role, to help the customer imagine where they could wear their jewelry. For example, I would help a customer with the T1 bracelet and what outfits they could coordinate with it."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I am someone who likes to think outside of the box. When selling products, I try to find ways that they could use products or services in their everyday lives and help them picture that scenario. If hired and Tiffany & Co, that is an ultimate strength of mine that I think would add to providing excellent customer service overall."
Written by Jessica H. on October 20th, 2022
Creative Thinking
17. Tell me a way you would be creative in your role.
How to Answer
Tiffany & Co has a reputation for providing resources to be successful in the workplace. It says so right on their website. They like to reward their employees for creativity, innovation, and dedication. This question seeks to understand how you would bring creativity into your role. Some examples you can think of would be: ways you approach an issue, ways you see to improve your sales or skills in general, how hungry you are for growth and what you do about it or how you look to improve a process.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I like to be creative by identifying ways I can improve a process or task. For example, in my last role, it started taking over 2 hours to close the retail store. This made our employees stay late every single night trying to close the store. I wanted to see if we could improve this time and get our employees out sooner. I developed a checklist that each employee could go check off eat night to ensure we weren't missing things, and it actually sped up the process! We were able to get everyone out and the store closed in under an hour."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I would be creative by getting to know the customer on a more personal level to understand their motivation for buying. I have done this in a previous sales role where I would talk with the customer first and get to know them, where they are at in life and what they are looking to buy. This helps me match the perfect product to the customer. Oftentimes, they would come in looking for one product and leave with something completely different that they liked more after talking with me."
Written by Jessica H. on October 20th, 2022
Creative Thinking
18. Tell me about a time you successfully landed a hard sale. What was the situation and how did you land it?
How to Answer
This is a great sales role question, but it could also pertain to other roles within Tiffany & Co where you might have had to make a tough pitch for a project and win. The question serves to understand how you handle adversity and tough situations. Think of a time you successfully pitched something, how hard you worked and what the end result was. Don't forget to include the steps you took to land the end result.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"In my current role as a Sales Associate, I had a customer that came in looking for rings. They came in multiple times over a span of 4 weeks, and each time they came in I treated them with respect, answered all of their questions, and most of all - did not get frustrated. I handled the situation with care, got to know the customer, and was patient. In the end, I was able to land a sale with the customer and they purchased over $30,000 in engagement rings and wedding rings."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"In my last role, I was asked to pitch a project to a client that would earn our organization a million-dollar contract. I spent two days studying the presentation I made, practicing my sales pitch, and thinking of questions I could be asked by the client and my responses. I spent over 3 hours pitching our contract to this client and received many grueling questions that I was prepared for. When I got back to my desk at work that day, I discovered we had landed the contract."
Written by Jessica H. on October 20th, 2022
Critical Thinking
19. Tell me about a time you missed a quota in one of your roles. How did you handle it?
How to Answer
The interviewer wants to know what the situation was and how you handled not measuring up to expectations. Use a situation from a previous or current role and use the S.T.A.R approach when responding (situation, task, action, result). Keep the answer positive and describe a small situation. Be cautious to tell a story about how you might have missed several quotas over an extended period of time. Describe what you learned from the situation and how you might have fixed this "missed" quota to succeed the next time you had another quota.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"When I started my current role as a Sales Associate, I needed to sell 4 rings a month to meet my quota. I was new to sales and unfortunately only sold 2 in the first month. My manager was very supportive, and I sought her out, sat down, and talked with her about what I could do better next time and what I needed to improve on. The next month I sold 6 rings based on her help and feedback."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"In my last role as a Financial Analyst, I was put in charge of completing end-of-year reports by the last day of our fiscal year. Unfortunately, due to the extra workload and multiple team members out of the office, I was just short of getting it wrapped up. I talked with my manager and he understood what happened since that was the first time it had happened. I set up a plan with him to get everything wrapped up after that and asked for feedback and advice on how I could do better next year to ensure that didn't happen again."
Written by Jessica H. on October 20th, 2022
Customer Service
20. It is important to Tiffany & Co to maintain excellent customer service. How would you ensure you uphold this value?
How to Answer
Customer service is a top priority for Tiffany & Co. They have been around for nearly 200 years, for a reason! Be sure to display to the interviewer that you are confident in your customer service skills. If you have an example of a time when you went over and above the call of duty, this is a great time to talk about that.
Written by Rachelle Enns
1st Answer Example
"In my current role, I have received consistent, positive feedback from both management and customers on my customer services skills. I know that this attribute and skill is important to Tiffany & Co and will ensure this continues."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I am always patient and able to work with customers who may have trouble deciding what they are looking for. I am a great problem solver and work to find solutions for customers in any capacity. An added plus that I can bring to Tiffany's is my ability to stay positive in every situation."
Written by Jessica H. on October 20th, 2022
Direct
21. At Tiffany we pride ourselves in our high end products. Walk me through your experience in selling high end products.
How to Answer
Tiffany & Co. has been around since 1837 and their products are in the hundreds to multi-thousand dollar price tag arena. Assure the interviewer that you are able, and comfortable, in selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.
Written by Rachelle Enns
1st Answer Example
"I started my career in luxury sales with company ABC and, after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 bracelet or a $40,000 diamond ring."
Written by Rachelle Enns
2nd Answer Example
"I have a total of 5 years' experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Tiffany & Co."
Written by Rachelle Enns
Discovery
22. How would you be bold and bring your most authentic self to your work?
How to Answer
Be bold, be brilliant, be you. This is stamped right on the front of the Tiffany & Co career page. Tiffany employees are encouraged to be bold and bring their authentic selves to work each and every day while working as a team. The interviewer wants to determine your compatibility with the company culture. A great way to approach this question is to talk about how well you work with your teammates and bring teamwork to the table. You could also talk about how you bring a friendly and motivating attitude to work everyday.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I am my most authentic self when I can be a team player to my teammates at work. I am always looking for ways to assist and help others and I shine brighter when I can help them solve problems or help them complete a task."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I bring my most authentic self to work by bringing my friendly attitude to each customer, teammate, and task I am given. I work hard to stay positive and overcome any obstacles I may run into with a can-do attitude."
Written by Jessica H. on October 20th, 2022
Discovery
23. How do you think we can be more innovative at Tiffany & Co.?
How to Answer
Innovation has always been at the heart of Tiffany & Co. As an example, their blue book was the first mail-order catalog in the US, which was groundbreaking during that time. They started publishing the blue book in 1845. Tiffany's wants to know how you go above and beyond to think about new innovative ideas and to help grow its business. Share some ways that you have been innovative in your previous roles and how you think outside the box.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I know from my research that Tiffany & Co. puts a lot of effort into reinforcing the love story behind the brand, which I love. Millennials may not have as much interest because of tradition. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more consistent hashtags and additional hashtag-driven contests for social media. The customer could take photos of your product, and they would post them on their social media accounts. You can never have too much exposure to places like Facebook, Instagram, and Snapchat."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"It is hard for me to comment on how Tiffany & Co. could be more innovative from an outsider's standpoint, however, I know Tiffany's is really big on improvement and innovation. One thing that I did tend to notice from a customer's standpoint is the lack of presence on Instagram. There are many different generations of customers using Instagram now, and that might be a great place to expand your marketing presence."
Written by Jessica H. on October 20th, 2022
Discovery
24. Tell me something about yourself that I wouldn't know from reading your resume.
How to Answer
This is a great opportunity for the interviewer to get to know who you are. A good rule of thumb when answering this question is to stick to work-related or professional-related skills that you think would transfer well into a role at Tiffany & Co. You could tell the interviewer about your love for spreadsheets, or how you love to work on learning and development opportunities through webinars or Coursera.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I am a life-long learner and truly enjoy taking classes outside of my normal work day. I have been wanting to learn more about sales strategies, so I am currently taking a course on Coursera to learn more about effective sales strategies."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"A bit about me - I never stop learning and growing. I love to take opportunities to learn more. In my current role, I have gone above and beyond my job description by learning more about the next role above me so that I could learn useful skills and be of more value to my manager with a broader skillset."
Written by Jessica H. on October 20th, 2022
Discovery
25. Are you applying for any other jobs?
How to Answer
It will be obvious to the interviewer that you may be applying for other roles outside of Tiffany & Co. However, the interviewer seeks to gauge your interest in the role at Tiffany's and how serious you are. Tell the interviewer about your search so far. Be honest and give a legitimate timeline on when you expect to be accepting an offer.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I am currently in the final interview stage with another luxury product company, however, I really am interested in the role here at Tiffany & Co and would love to continue in the interview process."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"This is the only role that I have applied for so far, as I am exclusively looking to work at Tiffany & Co. From a young age, I have aspired to work for Tiffany's and have always loved the brand and I hope that I am a great fit here."
Written by Jessica H. on October 20th, 2022
Education
26. Do you have any formal sales training or certifications?
How to Answer
Talk to the interviewer about any sales training you have attended, either independently or through a previous employer. Be sure to highlight any of your biggest 'take-away's' from these courses. If you do not have any formal sales training be sure to express your willingness to attend any training encouraged by Tiffany & Co. Be sure to discuss and ask questions about the Tiffany Academy. According to Tiffany, The Tiffany Academy for Excellence and Diversity in Retail Leadership is a program for high-potential early to mid-career professionals who want to become the next generation of retail leaders at Tiffany.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I do not have any formal sales training - simply, on-the-job training in all of my current positions. I would be very interested in expanding my sales knowledge. One factor that really excites me is your Tiffany Academy. When I am ready, I would be thrilled to go through your program."
Written by Rachelle Enns
2nd Answer Example
"I have attended a variety of sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses was the lessons on building my business through referrals."
Written by Rachelle Enns
EQ
27. What keeps you motivated on the job?
How to Answer
It is important to help the interviewer understand how you stay motivated at work. Whether that's intrinsically staying motivated or if you need an extrinsic motivator, the goal of the question is to understand what you need to be successful. Help the interviewer understand what motivates you by talking about specific things you like to do in the work that keeps you going. That could look like receiving verbal recognition from a manager, or prioritizing to-do lists and seeing each task get checked off. Tiffany & Co likes to provide support in any way you need it.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I find motivation when I am publically recognized at work for my efforts in front of my team. I love winning awards and being given words of encouragement and congratulations. I like to be appreciated for my efforts."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I don't like to be publically recognized, however, I do find motivation when my manager trusts me to perform my work without having to worry. I build confidence when my manager trusts me and that motivates me to continue to learn and grow so that I can be even more of an asset to my manager and team."
Written by Jessica H. on October 20th, 2022
EQ
28. Tell me about a time at work when your integrity was challenged. How did you handle it?
How to Answer
The workplace can sometimes be a challenging environment and sometimes your integrity is put to the test. Working in the luxury products industry, honesty and integrity are highly sought after and rewarded. Tiffany & Co wants to know that you will always do the right thing as an employee. This would be a great place to discuss an example of a time when you were either challenged by someone being dishonest, or dishonesty examples you have seen in the workplace.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"In my previous role at a jewelry store, I witnessed a coworker constantly trying on the merchandise and wearing it around the store. In the company, we were not allowed to take merchandise out of the case and especially not wear it around the store. I hated to do it, but I reported the incidents to our store manager, who quickly followed through on righting the situation and talking with the employee."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"Several years ago I was asked if I had completed an assignment for one of our clients. The person that was asking had spoken with my manager and told them that I had not completed the assignment for the client, before checking to see if I had. The client had told them I had not. I put on my investigation hat, as I did remember this client and the assignment being submitted. I went back through my emails and found the client's assignment and the client had received it two weeks prior. I spoke with the person and client and righted the situation and the person apologized and we were able to move forward and keep the client happy."
Written by Jessica H. on October 20th, 2022
Experience
29. Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?
How to Answer
High-end products tend to have customers that will not jump on a purchase at Tiffany's until they are sure of the products they want. This will require you to build a portfolio of customers at Tiffany's with slower-to-purchase opportunities, but possible bigger commissions. The interviewer wants to know how you go about building a portfolio of customers and how you leverage connections you already have to make a sale. This will be important at Tiffany's so it is wise to explain how you can connect your past experience to a role at this organization.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I have been in sales for the past 5 years at my current company. I like to treat my customers with respect and show that I can help solve a problem, i.e. help them make a decision about what they are looking for. I am proactive about calling my network of customers and letting them know when new products arrive as well as following up with them after they come in the store."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I actually started a business a few years ago selling online digital products. I like to do research about my customers and clients and provide products and services that solve a problem or align with what my customer base is looking for. I am always proactive in learning more about my customers as each one is different. There are often trends when purchasing items, and I am happy to bring this knowledge and expertise to Tiffany & Co."
Written by Jessica H. on October 20th, 2022
Job Satisfaction
30. Why do you want a career with Tiffany & Co.?
How to Answer
Connect your ambitions in your career with your career search at Tiffany and Co. It is beneficial for the interviewer to understand where you are in your career, and where Tiffany and Co. fits in with that plan. Take a look at their Tiffany Careers page. It talks a lot about what they value in their employees and how they operate as a company. Craft your answer based on what you find and what you value the most.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I am newer to my career and feel that Tiffany & Co. will offer me the training that I need to kick-start my sales career. I have had my eye on your company for a year now and am confident that I will find a long-term fit here with all of the growth opportunities, your Tiffany Academy and the fact that your organization is based on over 180 years of tradition."
Written by Rachelle Enns
2nd Answer Example
"I find that Tiffany & Co's values really align with what I am looking for in my next company. I admire that Tiffany's is committed to employees who like to innovate. I am looking for a role and an organization that allows me to flex my creative and innovative muscles and appreciate the contributions that I bring to the table."
Written by Jessica H. on October 20th, 2022
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Stephanie's Feedback
Leadership
31. Tell me about your experience in training and coaching others.
How to Answer
The interviewer would like to see that you are capable of leading and training others, even if you are not in an official leadership role. There will be times you will step in to lead others or lead by example at Tiffany & Co. Discuss a time when you have trained someone to do something. If you do not bring experience in training or coaching in the workplace, think of times in organized sports or extracurricular activities when you've helped someone with something.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"In my last position, I trained new hires on how to use our HRIS system. I put together a training deck on how to use the system and input time for PTO and ask for time off. It was very rewarding to be able to teach new employees how to navigate around. I find that it helps them be successful from the start."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"In my current role as an HR Intern, I helped to onboard another HR intern. It was such a rewarding experience being able to sit down with them and teach them everything I have learned. I realized how much I had truly learned in the last 12 months and was able to share that knowledge with them."
Written by Jessica H. on October 20th, 2022
Performance Based
32. At Tiffany & Co., we like to reward our best employees. How do you feel about performance incentives?
How to Answer
Performance incentives can be very motivating, and Tiffany is known for well-incentivized bonuses. Keep this answer positive and let the interviewer know how you feel about performance-based incentives. They want to know that you will not only perform well in your role but also find motivation from the way that Tiffany & Co likes to reward their employees.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I feel that performance incentives are a great idea. I know that Tiffany & Co likes to reward their employees based on performance and that keeps me motivated to keep going and continue to do a great job."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I work well with performance incentives, especially with high-end luxury products. There is a lot of potential at Tiffany's for incentives and I welcome the challenge to be able to be rewarded and do well."
Written by Jessica H. on October 20th, 2022
Performance Based
33. Do you feel performance should be rewarded over experience?
How to Answer
Assess what you find most important. Think about how you are motivated on the job and whether that is by performance, or being at a company for a long period of time. Keep in mind Tiffany & Co's values (innovation, teamwork, customer service, and taking risks). The interviewer wants to know how you will expect to be rewarded and if that fits in with the way Tiffany & Co. operates.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I think a healthy combination of rewarding performance and experience motivates most employees, which I think aligns with Tiffany & Co's value of innovation. I think if someone were to be rewarded 100% for experience, that motivation for innovation may or may not slip. A combination of both to reward experienced employees and their dedication to the company and how well they go above and beyond would motivate most people."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I feel both performance and experience should be equally rewarded and weighted. From a teamwork perspective at Tiffany & Co, I find this helps to motivate everyone and work as a team to achieve sales or performance goals plus reward based on experience."
Written by Jessica H. on October 20th, 2022
Problem Solving
34. Tell me about your experience with weekly sales targets and quotas.
How to Answer
Similar to another question, you will be asked at Tiffany's to upload certain weekly quotas and targets. The interviewer is asking this question to see what your experience looks like and if you are comfortable with this. Walk through some scenarios in your current or previous role where you were required to meet similar weekly targets and how you measured up. Focus on the times when you succeeded in meeting these quotas.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"My current role as a Retail Sales Associate requires me to meet a weekly selling quota of 10 watches per week and a sales quota of $5,000. I have been working in my current role for the past 2 years and have not missed this quota yet. I plan to continue that success here at Tiffany, and even set personal goals for myself and to see how I can go above and beyond."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"In my current position, I am not held to a quota for sales. I do, however, earn a bonus if I sell a certain number of products per month. In the past 3 months, my bonus for selling 150 TVs was $10,000! This bonus has really helped motivate me to continue to improve my sales, implement new sales strategies, and continue to grow and learn. I can bring this knowledge and thirst for growth to any role at Tiffany & Co."
Written by Jessica H. on October 20th, 2022
Salary
35. What are your salary expectations?
How to Answer
Any company you interview for will ask this question and Tiffany's is no exception. Be open and honest when talking with the interviewer about what you are looking for in your salary. Be sure to include all components of the salary you need such as base pay, bonus and employee stock options.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"What is the budget you have allocated for this role? I am looking for a base salary of $40,000 and a bonus structure of 10%. Please let me know if that number is inline with what Tiffany's has allocated for the role."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I am looking for a base salary of $50,000 and a sales commission opportunity of $1,000 per month. What is the budget you have allocated for this role?"
Written by Jessica H. on October 20th, 2022
Scenario Based
36. Walk me through a sales strategy you have used to sell products.
How to Answer
There are many retail roles at Tiffany & Co that require sales experience. One way for the interviewer to identify your experience is to ask you to walk them through a sales scenario where you used sales strategies to sell a product or service. It's a good idea to break down the sales strategy you used or that you are familiar with and provide them with a scenario where you made a successful sale. If you are in a non-sales role, you may have been exposed to a situation at work where you needed to pitch something in order to pass something through. Follow the same strategy as above and fine-tune your answer to your field.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I haven't worked in a sales role previously, but in my previous role as an IT Support Technician, I had to pitch new software to upper leadership. My approach to this pitch was outlining our pain points and plugging in the solutions the new software would provide. I also went over the cost-benefit analysis to show that this software would not cost the organization much more than the current software we were using and it included added benefits. They loved the pitch and we went with the new software."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"4 years ago when I was a Sales Associate at a competitor, I was assisting a customer with a watch purchase for her husband. The best strategy I used was to get to know her on a more personal level and why she was wanting to buy the watch. After talking with her, I recommended a watch and she loved it. She said that it fit the occasion they were celebrating and the style he liked."
Written by Jessica H. on October 20th, 2022
Scenario Based
37. What would you do if a client asked you about a product or service and you were unsure of the answer?
How to Answer
Help the interviewer understand how you provide exceptional customer service in the face of uncertainty. The motto of Tiffany & Co is to bring joy to their clients. You will be expected to bring joy to your clients and creative problem-solving will be included. Things as simple as answering questions about products and services bring joy to clients in an unexpected way. Talk about what process you would go through to find the proper answer to a customer's questions. Walk the interviewer through the steps you would take to get the customer taken care of.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. One of the mottos at Tiffany's is to bring the clients joy, so I would do all I can to get the correct answer for the client. I would use my peers and managers as a resource and do as much research as needed to find the answer."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I plan to study and get to know as many products and services as I can to be able to hopefully answer any and all questions. However, I do know there might be a time when I won't know something. I will use all my resources available to find out the answer or let the customer know that I will get back to them. I want to make sure I provide excellent customer service to customers at Tiffany's, so I would rather get back to them than give them a wrong answer."
Written by Jessica H. on October 20th, 2022
Situational
38. At Tiffany & Co. we have had concerns with employee theft. What would you do if you caught a co-worker stealing?
How to Answer
Tiffany & Co is a luxury brand and a lot of people aspire to wear its products. Tiffany's is no exception when it comes to employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Be honest about the steps you would take if you caught a co-worker stealing at Tiffany's. Make sure to research what the correct procedure and protocol would be.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I would always do the right thing and report them stealing, as we need to make sure our products are being protected."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"If I caught an employee stealing, I would report the incident immediately. As a previous manager, I know how stealing can affect the bottom line and Tiffany & Co products are very expensive and would cause a huge loss to the business."
Written by Jessica H. on October 20th, 2022
Situational
39. What is the most expensive product or service you have ever sold?
How to Answer
The interviewer wants to see that you are capable and experienced when it comes to selling high-end goods, as you will be selling many at Tiffany's. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself a little bit!
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I have sold luxury products for many years, but I would say that the most expensive was a vehicle worth nearly $400K when working at the Aston Martin dealership. That was an incredible day for me!"
Written by Rachelle Enns
2nd Answer Example
"The most expensive product I have ever sold was a $60,000 engagement ring. It was so exhilarating to close a sale that big and it made me thirsty for more big career wins like that!"
Written by Rachelle Enns
Teamwork
40. Collaboration is important to us at Tiffany. How do you motivate your fellow team members?
How to Answer
The great news is that you don't have to be a manager or a team leader to motivate others or be in a leadership role. Motivation comes in many forms such as words of praise and affirmation and helping to problem solve. If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill that transfers well into Tiffany & Co's culture. It's important to share that you can motivate others even in small ways so that the interviewer knows you are a team player.
Written by Jessica H. on October 20th, 2022
1st Answer Example
"I motivate my fellow team members by having an open door even though I am not in a management or leadership role. There are some problems that my peers run into that, with my 10 years of sales experience, help me to be able to guide them to the right answer."
Written by Jessica H. on October 20th, 2022
2nd Answer Example
"I believe that I motivate solely through my positive attitude and my willingness to help others. I like to be a team player and assist where needed. You don't ever have to ask me to do something as I am typically the first person to try and help solve or identify a problem."
Written by Jessica H. on October 20th, 2022