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Tiffany & Co. Interview
Questions

30 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

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Tiffany & Co. Interview Questions

  1. 1.

    Are you applying for any other jobs?

      It always puts a little bit of fire under the hiring manager if they are aware that you are actively looking for a new position. Tell the interviewer about your search so far. Be honest and give a legitimate timeline on when you expect to be accepting an offer.

      Rachelle's Answer #1

      "I am keeping an eye out for viable positions. Although I am not in final stages with any other company, I am actively seeking a new position."

      Rachelle's Answer #2

      "I am passively seeking a new opportunity which means that I am very particular about where I apply. At this point, I have interviewed with a couple of companies; however, they were not the right roles for me. I am very excited to learn more about this position with Tiffany."

  2. 2.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  3. 3.

    Do you personally own any of our product? What is your favorite product from Tiffany?

      The interviewer would like to know if you are personally acquainted with any of their product. Talk to the hiring manager about any personal exposure you may have to their product. Be sure to reinforce your experience positively!

      If you have not personally owned anything from Tiffany, talk about an item you have your eye on and why you hope to own it one day.

      Rachelle's Answer #1

      "Yes, I have been lucky enough to purchase the T Square bracelet from Tiffany recently! The craftsmanship is undeniable, and I feel proud to have purchased those items for myself. One can never have too much luxury in their life!"

      Rachelle's Answer #2

      "I have not personally owned any of the product from Tiffany; however I have admired it for many years. The big Beads bracelet is on my bucket list for personal purchases because the craftsmanship is undeniable."

  4. 4.

    At Tiffany we pride ourselves in our high end products. Walk me through your experience in selling high end products.

      Tiffany & Co. has been around since 1837 and their products are in the hundreds to multi-thousand dollar price tag arena. Assure the interviewer that you are able, and comfortable, in selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.

      Rachelle's Answer #1

      "I started my career in luxury sales with company ABC and, after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 bracelet or a $40,000 diamond ring."

      Rachelle's Answer #2

      "I have a total of 5 years' experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Tiffany & Co."

  5. 5.

    Why do you want a career with Tiffany & Co.?

      You may be taking the next step in your career or starting fresh out of college. It's important to do your research on Tiffany before interviewing. You can start by browsing the 'About Us' page on their website to learn about their mission and what they are doing to give back to the community, for example. Perhaps they started their company 50 years ago, so they know what they're doing! Share a few facts you learned from your research and explain how working there will help you accomplish your goals.

      Rachelle's Answer #1

      "I am newer to my career and feel that Tiffany & Co. will offer me the training that I need to kick-start my sales career. I have had my eye on your company for a year now and am confident that I will find a long-term fit here with all of the growth opportunities, your Tiffany Academy and the fact that your organization is based on over 180 years of tradition."

      Rachelle's Answer #2

      "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in business management while giving me an opportunity to advance in luxury sales."

  6. 6.

    We have peak seasons in the fine retailer industry such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?

      Assure the interviewer that you can provide flexibility in your schedule when it comes to the needs of the company. If you have any restrictions on your calendar, this is an excellent time to address them. If you do have limitations, be sure to offer a feasible workaround!

      Rachelle's Answer #1

      "I am more than willing to be a flexible employee for Tiffany. Currently, I do not have many restrictions on my availability, except for Tuesday evenings. If that is a concern, I can always try to work around that engagement."

      Rachelle's Answer #2

      "At this point, my schedule is wide open, and I welcome the idea of overtime work!"

  7. 7.

    At Tiffany & Co. we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.

      Customer service is a top priority for Tiffany & Co. They have been around for nearly 200 years, for a reason! Be sure to display to the interviewer that you are confident in your customer service skills. If you have an example of a time when you went over and above the call of duty, this is a great time to talk about that.

      Rachelle's Answer #1

      "I am consistently the most recognized sales professional in my current organization when it comes to positive customer feedback. I have very strong follow up skills and always ensure my customers have my undivided attention. I look forward to bringing my strong customer service skills to Tiffany."

      Rachelle's Answer #2

      "Here are a few keywords you can use to describe your customer service skills:

      - Honest
      - Friendly
      - Helpful
      - Patient
      - Attentive
      - Clear Communicator
      - Use of Positive Language
      - Strong Product Knowledge
      - Goal Oriented"

  8. 8.

    At Tiffany & Co. we have had concerns with employee theft. What would you do if you caught a co-worker stealing?

      Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Tiffany. Take this as an opportunity to reiterate your loyalty.

      Rachelle's Answer #1

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

      Rachelle's Answer #2

      "If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

  9. 9.

    What kind of people do you enjoy working with?

      Culture fit is a crucial factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

      Rachelle's Answer #1

      "I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."

      Rachelle's Answer #2

      "Positive and driven people are the type that I love working with most! With that said, I can get along well with an extensive range of individuals."

  10. 10.

    At Tiffany & Co., we like to reward our best employees. How do you feel about performance incentives?

      Performance incentives can be very motivating, and Tiffany knows it! Talk to the interviewer about your feelings on performance incentives. Keep in mind, most employees who do not love performance incentives usually have a history of under-performing!

      Rachelle's Answer #1

      "I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes. I know I am!"

      Rachelle's Answer #2

      "I think performance incentives are important for driving people to get results. For me, they give me some skin in the game and get my team engaged in making an impact towards the results."

  11. 11.

    How do you think we can be more innovative at Tiffany & Co.?

      Innovation has always been at the heart of Tiffany & Co. Did you know that their blue book was the first mail-order catalog in the US? They started publishing the blue book in 1845! The interviewer isn't asking you to try to reinvent the wheel, right on the spot! You can share an idea for an upcoming trend or talk about a new way they can give back to communities in need. This is a smart way for Tiffany to test your knowledge of their organization as well.

      Pick a topic like investing in employees, or developing a phone app. Take into account their values so that you can share an idea that they would find exciting and relevant.

      Rachelle's Answer #1

      "I know from my research that Tiffany & Co. puts a lot of effort into reinforcing the love story behind the brand, which I love. Millennials may not have as much interest because of the tradition. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more consistent hashtags and additional hashtag-driven contests for social media. The customer could take photo's with your product, and they would post it on their social media accounts. You can never have too much exposure to places like Facebook, Instagram, and Snapchat."

      Rachelle's Answer #2

      "It's difficult for me to provide feedback on innovation without having worked here; although, there is always room for improvement, in any organization. I find your branding to be very romantic and classic. One suggestion I would make would be to advertise more on less traditional platforms such as Spotify or social media."

  12. 12.

    At Tiffany we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

      Talk to the interviewer about the ways that you would like to see your career flourish. What can Tiffany offer you that you are not receiving with your current employer? Show your enthusiasm for career growth with Tiffany & Co.

      Rachelle's Answer #1

      "I am currently working in a smaller organization where promotions and growth are limited. I am interested in joining Tiffany as a sales representative and then plan to grow my way into a leadership role. In 3-5 years I would love to be in a dedicated leadership position such as a regional manager or customer care manager."

      Rachelle's Answer #2

      "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

  13. 13.

    Do you feel performance should be rewarded over experience?

      Do you feel that you should be paid based on tenure, results, or both? Discuss this with the interviewer and back your answer with an example, if possible.

      Rachelle's Answer #1

      "I feel that employees should be paid, and rewarded, based on their performance. A new employee would be greatly motivated through being rewarded for performance and it I believe this model encourages a healthy competition with tenured employees."

      Rachelle's Answer #2

      "I feel both performance and experience should be equally rewarded and weighted."

  14. 14.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

      The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

      Rachelle's Answer #1

      "If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

      Rachelle's Answer #2

      "I plan to know everything possible about your products so I sure hope this would not happen to me very often! Should it happen, I would utilize all of the resources available to me or ask a manager for assistance."

  15. 15.

    I have worked with Tiffany & Co. for 12 years now. What questions do you have for me?

      It's always a great idea to have questions ready for the interviewer. Review the Tiffany & Co. website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the most significant change in the luxury fashion industry over the past three years?
      - Is there any reason why you would not hire me?
      - Have you gone to the Tiffany Academy?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? In addition, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

  16. 16.

    At Tiffany & Co. we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

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  17. 17.

    Tell me about a time at work when your integrity was challenged. How did you handle it?

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  18. 18.

    Would you consider yourself a creative person?

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  19. 19.

    Tell me about your experience in training and coaching others.

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  20. 20.

    When have you had to adapt to change?

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  21. 21.

    Collaboration is important to us at Tiffany. How do you motivate your fellow team members?

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  22. 22.

    Tell me something about yourself that I wouldn't know from reading your resume.

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  23. 23.

    At Tiffany, we keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?

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  24. 24.

    Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?

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  25. 25.

    At Tiffany & Co. we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?

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  26. 26.

    At Tiffany & Co. we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.

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  27. 27.

    What is the most expensive product or service you have ever sold?

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  28. 28.

    At Tiffany & Co. we prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?

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  29. 29.

    Do you have any formal sales training or certifications?

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  30. 30.

    In your opinion, what is the biggest difference when it comes to selling low end and high end products?

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