Magellan Health Mock Interview
Practice 30 Magellan Health interview questions covering behavioral health expertise, care coordination, and utilization management.
Question 21 of 30
How do you handle communicating bad news to a fellow worker or subordinate?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
One of the toughest parts of communication can be delivering bad news to people that you work with and for whom you care. Whether it is providing a less than positive work review or terminating someone, giving bad news is not an easy task. Assure the interviewer that you can handle this type of duty in a transparent, concise, and professional manner.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."
Anonymous Answer
No one likes bad news. But it is what it is. I try to keep it short and to the point. I also try to keep positive even when delivering bad news. Recently I had to tell my one of my staff that her hours will be cut and she will be working as a part-time employee. However, I also encouraged her that this is a good time to explore into something she wanted to do, maybe work in a different setting or work closer to home. She was a very good worker, and I told her she could put my name down as a reference if she wants to.
Rachelle's Feedback
Your approach sounds kind, caring, empathetic, and respectful. Well done!
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