LivePerson Mock Interview

Practice 22 LivePerson interview questions covering conversational AI, customer engagement platforms, and technical problem-solving.

Question 17 of 22

As a leader in commerce messaging, LivePerson provides value to companies through chatbots which allow customers to message directly on their website pages. What's the benefit of messaging with a customer as they browse on a website?

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Ryan Brown

Ryan Brown created and launched MockQuestions in 2008.

Your answer to this question will tell the interviewer if you possess an understanding of challenges in e-commerce. To answer, you should first explain the challenges of selling directly on a website, then describe how having an AI-powered chatbot on the site lessens or eliminates each problem.

Stay away from focusing too much on e-commerce issues as you explain your answer. Touching on the challenges website sellers face should be viewed only as a chance for you to explain how messaging helps to resolve them, and what the outcome is.

Ryan Brown

Ryan Brown created and launched MockQuestions in 2008.

"I know people begin their product research online, but usually want to speak with someone or collect information from various sources before making a purchase. Chatbots can answer questions that a website visitor has after reading through related content on the website, helps customers to compare products based on their preferences, and even alert them to promotions they may have otherwise missed. With messaging, customers can better complete their due diligence allowing conversion rates to increase."

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