As a leader in commerce messaging, LivePerson provides value to companies through chatbots which allow customers to message directly on their website pages. What's the benefit of messaging with a customer as they browse on a website?

Your answer to this question will tell the interviewer if you possess an understanding of challenges in e-commerce. To answer, you should first explain the challenges of selling directly on a website, then describe how having an AI-powered chatbot on the site lessens or eliminates each problem.

Stay away from focusing too much on e-commerce issues as you explain your answer. Touching on the challenges website sellers face should be viewed only as a chance for you to explain how messaging helps to resolve them, and what the outcome is.