As a leader in commerce messaging, LivePerson provides value to companies through chatbots which allow customers to message directly on their website pages. What's the benefit of messaging with a customer as they browse on a website?

How to Answer
1st Answer Example
2nd Answer Example

Your answer to this question will tell the interviewer if you possess an understanding of challenges in e-commerce. To answer, you should first explain the challenges of selling directly on a website, then describe how having an AI-powered chatbot on the site lessens or eliminates each problem.

Stay away from focusing too much on e-commerce issues as you explain your answer. Touching on the challenges website sellers face should be viewed only as a chance for you to explain how messaging helps to resolve them, and what the outcome is.

"I know people begin their product research online, but usually want to speak with someone or collect information from various sources before making a purchase. Chatbots can answer questions that a website visitor has after reading through related content on the website, helps customers to compare products based on their preferences, and even alert them to promotions they may have otherwise missed. With messaging, customers can better complete their due diligence allowing conversion rates to increase."

"Many e-commerce shoppers abandon purchases online due to clunky product viewing and checkout experiences. Not only is an unsmooth experience frustrating, but it also makes customers feel unsure if they should continue as they start to worry about things that could potentially go wrong with their purchase. This is especially frustrating to sellers because they notice their products generating interest, but being lost right before completion of the sale. Having messaging on the site helps customers to address their concerns instead of allowing them to feel helpless or confused. It's a great way to reduce shopping cart abandons since the interaction it provides heightens customers' confidence."

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How to Answer: As a leader in commerce messaging, LivePerson provides value to companies through chatbots which allow customers to message directly on their website pages. What's the benefit of messaging with a customer as they browse on a website?

Advice and answer examples written specifically for a LivePerson job interview.

7. As a leader in commerce messaging, LivePerson provides value to companies through chatbots which allow customers to message directly on their website pages. What's the benefit of messaging with a customer as they browse on a website?

How to Answer

Your answer to this question will tell the interviewer if you possess an understanding of challenges in e-commerce. To answer, you should first explain the challenges of selling directly on a website, then describe how having an AI-powered chatbot on the site lessens or eliminates each problem.

Stay away from focusing too much on e-commerce issues as you explain your answer. Touching on the challenges website sellers face should be viewed only as a chance for you to explain how messaging helps to resolve them, and what the outcome is.

Written by Ryan Brown on February 18th, 2019

1st Answer Example

"I know people begin their product research online, but usually want to speak with someone or collect information from various sources before making a purchase. Chatbots can answer questions that a website visitor has after reading through related content on the website, helps customers to compare products based on their preferences, and even alert them to promotions they may have otherwise missed. With messaging, customers can better complete their due diligence allowing conversion rates to increase."

Written by Ryan Brown on February 18th, 2019

2nd Answer Example

"Many e-commerce shoppers abandon purchases online due to clunky product viewing and checkout experiences. Not only is an unsmooth experience frustrating, but it also makes customers feel unsure if they should continue as they start to worry about things that could potentially go wrong with their purchase. This is especially frustrating to sellers because they notice their products generating interest, but being lost right before completion of the sale. Having messaging on the site helps customers to address their concerns instead of allowing them to feel helpless or confused. It's a great way to reduce shopping cart abandons since the interaction it provides heightens customers' confidence."

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