QUESTION 40 OF 40

What are some goals or KPIs you have been responsible for hitting in your current role?

In a position at L'Oreal, you may be given goals and managers may evaluate performance by measuring the attainment of those goals. Describe what types of goals you have in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company does not have any set goals or key performance indicators, be honest and then give examples from a prior job or any relevant personal goals you may have set. Be sure to discuss your ability to attain those goals as well.

"In my current role, I'm responsible for maintaining existing client relationships and one of my quarterly goals is to receive a meets expectations on the client surveys. This is set by the company, but I strive to achieve an exceeds expectations rating, which I achieved on 90% of my surveys last quarter. Another goal set my management each quarter is to identify new sales opportunities and to present to at least two potential new clients per month. I have met this goal every month for the last year, and exceeded it four of those twelve months."

"In my current role as a call center agent, I have a weekly goal of resolving 200 customer tickets and a quarterly customer satisfaction survey result of 4-5 stars. Customer service and a positive customer experience are a top priority for me. I regularly meet these goals, and I exceeded my ticket resolution goal by 25% in two of the last four quarters."

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L'Oreal SA Mock Interview

What are some goals or KPIs you have been responsible for hitting in your current role?

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