L'Oreal SA Mock Interview
Master 40 L'Oreal SA interview questions covering brand strategy, consumer insights, and beauty innovation.
Question 16 of 40
How would you respond if a consumer or stakeholder asked you a question that you didn’t know the answer to?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
L'Oreal offers a wide range of products, so you will likely run into a situation where you're unsure how to answer a consumer, client, or stakeholder. The interviewer wants to discover more about how you would react under pressure and when you lacked the knowledge necessary to answer a question. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the person timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling a consumer or business associate, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"As a newer employee, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a consumer's question. I would be honest with then and let them know I would research the answer and get back to them shortly. I would never make up an answer and would try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"The consumer experience is always my top priority, so if they asked a question to which I didn't know the answer, I would reassure them that I would find the answer for them and help them resolve the issue. If I knew it would take me some time to track down the answer, I would ask them if they had time to hold while I looked, and if they didn't, I would take their information down and get back to them timely. Follow-up is also important to me, and if I committed to finding an answer and getting back to them, I would ensure that I did."
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