Kantar Operations Mock Interview
Master 30 Kantar Operations interview questions covering data insights, client delivery, and operational excellence.
Question 28 of 30
In your opinion, what would be the top three most important questions to ask in a customer survey?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
There is a multitude of approaches a client could take with a customer survey. The interviewer is curious to know what your favored approach is. How questions are framed in a survey is very important so be sure to have a few thoughtful questions prepared.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"First and foremost, I believe it's important to eliminate as many yes/no questions as possible and move into interval questions or multiple choice. The most important questions to ask in a customer survey would be 'What changes would most improve our service?', 'Would you recommend us?', and 'What do you like most about our services?'."
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Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
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Anonymous Answer
I think the questions that offer the most insight would be "What can we do better?" "Would you recommend us?" and "How did you find out about us?"
Jaymie's Feedback
These three great questions showcase your commitment to customer satisfaction and continuous improvement. Nice job!
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