QUESTION 28 OF 30

In your opinion, what would be the top three most important questions to ask in a customer survey?

There is a multitude of approaches a client could take with a customer survey. The interviewer is curious to know what your favored approach is. How questions are framed in a survey is very important so be sure to have a few thoughtful questions prepared.

"First and foremost, I believe it's important to eliminate as many yes/no questions as possible and move into interval questions or multiple choice. The most important questions to ask in a customer survey would be 'What changes would most improve our service?', 'Would you recommend us?', and 'What do you like most about our services?'."

Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.

Anonymous Answer

I think the questions that offer the most insight would be "What can we do better?" "Would you recommend us?" and "How did you find out about us?"

Jaymie's Feedback

These three great questions showcase your commitment to customer satisfaction and continuous improvement. Nice job!

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Kantar Operations Mock Interview

In your opinion, what would be the top three most important questions to ask in a customer survey?

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30 Kantar Operations Interview Questions & Answers