International Market Access Consulting GmbH Mock Interview
Master 31 interview questions covering regulatory strategy, market access pathways, and stakeholder engagement.
Question 24 of 31
Tell me about a time when you used good judgement and logic to solve a problem.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to hear about a particular situation where you used good judgment to solve a work-related problem. Be sure to showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pro/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Just yesterday I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. She was outside of the 14 days return policy as well. I am the manager, so I stepped in to alleviate the situation. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the full price; however, I offered her a 25 in service credit. I know this will cost my company mere dollars and, in the end, I had a happy customer again."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I had a customer who was unhappy with his purchase (the service in question cost over 20k). He then was unhappy with the way in which the arbitration process was heading, and although my team all said just to let him be and have him work with our Director of Operations to resolve the issue, I knew that I could lose a customer over a one time issue. I mediated the call, allowed him to air his grievances, and assured him that we would work together to solve the issue."
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Anonymous Answer
As a team member for my University's competition cheer team, I sustained an injury half way through the season meaning I would be unable to train for the six weeks leading up to the five week Christmas holiday. I was asked to make the decision as to whether I would leave the team or not due to my injury and the prolonged period of time I would be unable to train. Leaving would mean another flyer would replace me and the team would be able to continue on with their training, giving them a better chance of winning at competition, however, I would not be a part of the team in my final year. I decided to stay on the team, to turn up to every training session and do HIIT and core workouts with my team to build up our stamina and strength in the mean time. After my injury healed, we trained again and won a national title.
Stephanie's Feedback
This response outlines how you handled a challenging decision and worked toward promising results. However, I would suggest you focus a bit more on the logic aspect, since that is specifically asked in this question. You should be able to explain exactly how good judgement and logic played into this decision.
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