Hilton Worldwide Mock Interview

Practice 31 Hilton Worldwide interview questions covering guest service, brand standards, and hospitality excellence.

Question 12 of 31

Hilton prides itself in continually exceeding guests expectations. Share a time when you have exceeded a guests' expectations.

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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

The interviewer wants to know that you share the company's desire to meet and exceed the expectations of your guests. Think of a time you worked long hours and made sacrifices to overcome a challenging problem. Demonstrate your impact and the significance of your solution, and the effect it had on the client.

James McMechan

James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

"I have always tried to go beyond for our guests. I had a guest in our last hotel who was celebrating an anniversary. They had made arrangements for the sitter to come and watch their toddler, but the sitter couldn't make it. I volunteered to watch the baby so that they could go to dinner and celebrate!!"

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31Hilton Worldwide Interview Questions & Answers

Compatibility

1.Hilton Worldwide is a very large hotel corporation. What do you know about us and our mission?

Creative Thinking

2.At Hilton Worldwide we have many strong competitors. In your opinion, how do we stand out from the crowd?

Education

3.At Hilton Worldwide we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education.

Experience

4. Hilton International strives to have a positive social media presence. How experienced are you on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?

Customer Service

5.At Hilton Worldwide we put our customers needs first. What is your customer service philosophy?

Career Goals

6.At Hilton Worldwide there are many internal growth opportunities and we encourage cross-training. What does your ideal career path with Hilton Worldwide look like?

Compatibility

7.Working in hospitality can be a job that requires long hours and weekends. Is there any issue that might prevent you from working these extended hours if you were needed?

Compatibility

8.At Hilton Worldwide many of our positions require you to wear a uniform to work. Do you have any concerns with meeting these standards?

Direct

9.Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Hilton Worldwide. Do you have any concerns about this policy?

Adaptability

10.Due to the nature of our business at Hilton Worldwide, your priorities can change on a dime. Are you able to change focus quickly?

Experience

11.Tell me about your exposure to hospitality related software and technology.

Customer Service

12.Hilton prides itself in continually exceeding guests expectations. Share a time when you have exceeded a guests' expectations.

Creative Thinking

13.Hilton Worldwide believes in hiring individuals who are innovative and creative. Tell me about a time when you made a suggestion requesting change in an organization.

Adaptability

14.Tell me about a time when you faced competition and how you reacted to it.

Discovery

15.Hilton prides itself in involvement with the local community by being socially responsible. What causes do you support and why?

Discovery

16.Who would you say inspires you?

Teamwork

17.Your position at Hilton will require you to communicate with employees of other departments. Share with me a moment when you had to work cross-departmentally in your last position.

Trust

18.One of the responsibilities of a hotel is to provide a safe and secure environment for its guests. Share with me what you might do if you discovered an unsafe condition at the hotel.

Teamwork

19.The hotel business involves a lot of personal interaction. How do you encourage and get along with others?

Creative Thinking

20.Hilton Worldwide loves to hire creative people. Talk about a time when you showed creativity in the workplace.

Salary

21.Hilton Worldwide offers a comprehensive benefits package. Share with me your current package and what you might need from a potential employer.

Compatibility

22.Working in a hotel environment requires the ability to multi-task. How well do you work in a busy, sometimes ambiguous work environment?

Discovery

23.Hilton Worldwide is committed to providing a healthy work-life balance. How do you unwind and leave the stress of work behind?

Communication

24.How do you interact with your direct supervisor in your current/most recent position?

Common

25.Hilton Worldwide wants to hire the right person, but we also want to be the right fit for you. Do you have any questions for us?

Leadership

26.Hilton Worldwide looks to managers who are able to successfully lead and motivate their departments. Share with me some ways you motivate others.

Compatibility

27.Hilton Worldwide often entertains guests who are celebrity or dignitaries. How would you protect their right to privacy?

Direct

28.Why should we hire you?

Salary

29.What is your current salary?

Leadership

30.Hilton tries to promote a concept of servant leadership among its managers. What does servant leadership mean to you?

Creative Thinking

31.Hilton Worldwide is committed to reducing costs without sacrificing the quality of our services. Share with me a time when you worked to help reduce costs in your previous job.