Hilton Worldwide Mock Interview
Practice 31 Hilton Worldwide interview questions covering guest service, brand standards, and hospitality excellence.
Question 30 of 31
Hilton tries to promote a concept of servant leadership among its managers. What does servant leadership mean to you?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
Hilton Worldwide believes that its most important resource is its people. The idea of servant leadership is when the manager tries to bring out the best in his team, not by coercion, but through affirmation and effective coaching. The interviewer wants to know that you are the kind of leader who will seek to request rather than demand and affirm rather than berate or belittle. The positive energy and example that managers have is a direct correlation to how well their employees perform.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I believe that an effective manager is not a drill sergeant but instead a coach. I believe in helping my employees use their natural gifts and skills to pursue excellence and that a lot of their success depends on how well they are treated. I want my team to know that I care about them. I believe that being a living example of empowerment can only help them feel appreciated and produce positive results for the company."
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