Practice 40 General Electric interview questions covering leadership, innovation, and engineering excellence.
Question 38 of 40
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The trick to answering this question is demonstrating above-average communication skills. A situation like this is nuanced. On one hand, you don't want to deflect blame. Doing so could show an unwillingness to accept responsibility for your actions. Demonstrate active listening, mirroring, and communicating non-defensively. If they blame you by mistake, clarifying this and redirecting the feedback to the proper party supports the growth and the development of the team. Taking this big picture view is the core of this question.

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"This happened to me once. I listened and let them deliver their feedback. When they finished and asked if I had any questions, I followed up by asking what led them to believe I was responsible for this project, let alone the mistake made. They furrowed their brow and got defensive. I explained what happened and redirected the feedback to the appropriate person. I then gave that supervisor some corrective feedback on how they should address this issue with the employee who was responsible for the mistake, letting them know if they delivered the feedback to the appropriate party they might receive it as well as I did. They took my advice, and we were able to sort the whole thing out."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I was once blamed for a mistake made based on a poorly formed assumption. I corrected them and explained I had nothing to do with this mistake but helped them conduct a little research, and we were able to uncover the real culprit. It turned out the mistake was made by the supervisor who was trying to give me feedback for the mistake they made. This was a little embarrassing for them, I think. Luckily, we never had another conversation like that one."

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Anonymous Answer
In my present job initially, when I started my position, I was assigned to a multi-phase project where I was responsible for the second phase of the project, once I was done with the project we called for a review, and during the review, we feature out that few of the customer requirements where not fulfilled, I blame pointed at me. I let all of my teammates talk, listening to them actively and thinking about what had been the cause. It turned out that my teammate had missed working on a few of the customer's requirements.

Jaymie's Feedback
Great! Your example shows that you can remain calm under pressure and use effective communication to get to the root cause.
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Written by Kevin Downey
40 Questions & Answers • General Electric

By Kevin

By Kevin