Tell me about a time you had to explain something complex in a simplified manner.

This question evaluates the importance you place on communication. Communication is integral to the successful operations of any business. Whether you take clear communication for granted or are accustomed to working in an environment where clear communication with others is key, make sure you clearly communicate your answer. Before your interview, record your voice while you answer some of these questions. Then play it back and write down all of your speech crutches and how many times you used them. Words such as, "Like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically. " Once you've identified which speech-crutch words you use the most, practice answering without those words. Whenever you find yourself struggling, just pause instead. This will present you as a clearer communicator and more of a professional.

"My parents were retired and interested in getting benefits through the health exchange. I spent all weekend explaining to them the differences between their premium, copay, coinsurance, and deductible. It was a challenge, but in the end, we were all on the same page."