How to Answer: Give an example of a time when you delivered excellent customer service.
Advice and answer examples written specifically for a Ford Motor Company job interview.
20. Give an example of a time when you delivered excellent customer service.
What You Need to Know
This will help them assess how well you'll fit into the culture of their brand. Focus on the customer experience delivered through your interactions with your clientele and your team. Focus on the company culture, branding, and creating human connections. Exhibit positivity and an enthusiasm for working in a customer centric environment. Excellent customer service focuses on resolving customer issues and ensuring they receive the best care and leave with a memorably positive experience, ensuring they retain their brand loyalty. Detail how you went above and beyond. Maintaining a positive attitude and working persistently to ensure the customer's experience exceeded expectations!
Written by Kevin Downey on June 28th, 2022
Answer Example
"When I first started my career I worked at a grocery store. I would often take the time to help the seniors who came to our store, to pack up their groceries, find a cart, or reach something from the top shelf. Although simple, I still bring these qualities with me to my job as an operations manager. I will go out of my way to help others and provide solutions where I see a need."
Written by Elisabeth Walter
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Cindy's Feedback