How do you deal with client rejection or objections?
Part of working in a client-facing or sales-oriented position is facing rejection and objections from clients regularly. Be prepared to discuss how you handle -- and most important, bounce back from -- rejection. You'll want to demonstrate that you have thick skin and don't take rejection or pushback personally.
"I love the quote by sales trainer Tom Hopkins that says 'Begin always expecting good things to happen.' This quote encompasses my approach to sales and even client rejection. I know that my offerings are strong, and I stand behind my work and maintain integrity in everything that I do. The 'right' client for me will see these qualities right away and be willing to hear me out, at the very least. When I hear the word 'no,' I understand 'not right now.' No is not forever, and I will continue to massage even the 'no' relationships until they turn into a 'yes.'"
"To be a successful professional in the wealth management industry, I must rely on my reputation, referrals from others, and professional follow-up. For these reasons, no matter how a customer rejection might make me feel, I always remain professional. I am a positive person by nature, so when rejection comes my way, I will ask more questions to see if I can find the true source of the objection."
