FDM Group Ltd. Mock Interview
Practice 40 FDM Group Ltd. interview questions covering academy training, client placement, and graduate schemes.
Question 35 of 40
How would you handle a rude client at the FDM Group?
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Ryan Brown created and launched MockQuestions in 2008.
You will often come across rude individuals when you work in a client-facing role at the FDM Group. It's the name of the customer service game, unfortunately, but it's important to realize that it most often is not a personal attack on you. Your interviewer needs to know that you can handle such a situation with professionalism and grace.
Ryan Brown created and launched MockQuestions in 2008.
"When I worked as a bartender during my college years, I handled many rude customers who were intoxicated, which always adds a challenging twist! I made sure to let anything rude they said to slide off my back like it was nothing. I kept smiling and doing my job and would bring this attitude to work here. I learned many great customer service skills during this experience that I can bring to the FDM Group."
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In your answer, you'll want to give an example of a time you had to deal with a challenging customer situation. Be sure to include the positive outcome as you answer. Some ways you can efficiently handle a rude customer include:
- Remain kind, polite, and pleasant
- Actively listen to their grievances
- Apologize for the situation
- Maintain a neutral tone of voice
- Avoid taking anything they say personally
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"Handling the rude client means getting to the bottom of what is upsetting them and taking the necessary steps to rectify the problem. Your clients are unique in their needs and have different expectations of service. I would take the time to listen to them, explain their options and find a solution that will make them happy moving forward."
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