"If a client asked me about something I didn't know enough about, I would take the time to find the answer for them before giving a false answer. I can admit when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within FDM Group's internal resources."

"I am accustomed to thinking on my feet and coming up with a creative answer based on the information I have on hand. With that said, I'm not going to tell a client of the FDM Group something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not an expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."

The main point you need to make clear in your answer is that you would take the time to figure out the answer but are not afraid to ask questions if you need to. Remember to focus on customer service and be forthright with the client. Explain that you do not know the answer but will get one to them as soon as possible.