"I noticed on your website that you put a lot of value into your clients by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, client service goes beyond friendliness and efficiency. You need to understand your clients' business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

"My client service philosophy is simple and perhaps a bit traditional. To service someone truly is to be at their service, working with and for them to reach their goal together. For this reason, I will always go the extra mile to meet my client's needs. I want them to feel fully supported in their endeavors. I also love that the FDM Group celebrates their clients' wins, and I would look forward to leading these celebrations in the future."

As you research the FDM Group Ltd. website before your interview and read about their core values, pay special attention to their commitment to clients' philosophy. As you do, you'll see that this commitment is driven by attentiveness to the needs of clients, the continual nurturing of relationships, and celebrating clients' success. As you answer this question, try to match these values and, if you can, provide an example of a time you displayed these customer service values.