"When faced with a complicated problem, I look to the resources my company has provided me. The answer is almost always in there. If it's a moral dilemma rather than a knowledge-based dilemma, I will ask my supervisor for his thoughts and opinion since I value him as a mentor and expert in our industry."

"If there's a complicated problem, I'll write out possible solutions and make a note of what my gut tells me to do. Then, I will weigh those potential solutions against one another and list the complications that may arise as a result of each choice. Also, I am always open to input or suggestions from those with more experience and look to my mentors, their experience, and the training resources, as well as potentially talk the problem out with coworkers or my boss."

Maybe you look to a mentor or boss for advice. Perhaps you have handbooks, manuals, and systems you turn to for help. Offer some relevant examples based on your industry. If you work in the medical field, you may turn to textbooks, online research, colleagues, or even a patient's history to find the right solution. If you work in customer service, you may ask the customer what they need to find the best way to solve the problem. Show the interviewer that you are knowledgeable and equipped to handle these scenarios.