Master 31 Express Scripts interview questions covering PBM operations, healthcare delivery, and patient outcomes.
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Express Scripts prides themselves on being a healthcare opportunity company, tackling problems that others don't, won't or can't. For this question, your interviewer will be looking to hear that you have the same philosophy when it comes to problem solving. For your answer, think of a particular situation where you jumped in find a solution to a problem that others were reluctant to handle. No matter the situation, make it clear to your interviewer that you took action because it benefited a patient, customer or your organization in a positive manner.

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"My current position in quality assurance auditing is with a very large and remotely spread healthcare organization. During the last several years, we have been working with our critical access hospitals in pretty spread out areas away from the main campus to audit their compliance with new procedures in their Emergency Departments. Over time, I noticed that no one on our team was volunteering to audit the two furthest outreaching hospitals from our office, which were over a four hour drive away. Each critical access ED review was a day's worth of work, so I approached my director about approval for travel and hotel reimbursement to spend a full day at both sites and do a great job in the audit process. In the end, the audits went great and my director commended me for stepping up to the plate. I think a majority of my team were more worried about having significant non-compliance in the remote areas when that was not the case at all."

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Written by Ryan Brunner
31 Questions & Answers • Express Scripts

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