How to Answer: Talk about a time where you took a problem and ran with it to find a solution. What motivated you to be the problem solver in this situation?
Advice and answer examples written specifically for an Express Scripts job interview.
31. Talk about a time where you took a problem and ran with it to find a solution. What motivated you to be the problem solver in this situation?
How to Answer
As a healthcare opportunity company, Express Scripts sees potential where others see a problem and the organization expects its employees to be natural problem solvers. For this question, your interviewer will be looking to hear your willingness and readiness to tackle an issue that others were hesitant to. Think of a great example of a time that you did this and expand on your motivations for why you were willing to face the problem. Be sure to project yourself as a person that is willing to do what it takes to achieve results through sound problem solving skills.
Written by Ryan Brunner on December 21st, 2018
1st Answer Example
"In my current position as a Pharmacy Tech at a small, independently owned pharmacy, our stock room had become a complete chaotic mess and our original organization of inventory became very difficult to navigate. Seeing that the extra time spent seeking out correct medications was causing patient delays to a significant degree, I approached our store owner one evening as we were closing. Knowing that he wouldn't be one to take the time to clean and organize a new system, I asked if I could work overtime that coming Saturday to reorganize and relabel our shelves for the ease of everyone. He agreed and our whole team was thankful that I took the initiative to do this. Over two years, the system has remained intact."
Written by Ryan Brunner on December 21st, 2018
2nd Answer Example
"When I took my most recent position in quality assurance, I realized quickly that the software we were using just wasn't sufficient enough on the analytics and reporting end of things for us to be doing an effective job. With the experiences that I brought with software programs, I approached my director about purchasing new software. With his guidance, we drafted a proposal to our senior leadership and that went over without a hitch based on the data I provided and showing the potential the department was missing out on."
Written by Ryan Brunner