Master 31 Express Scripts interview questions covering PBM operations, healthcare delivery, and patient outcomes.
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
As a healthcare opportunity company, Express Scripts sees potential where others see a problem and the organization expects its employees to be natural problem solvers. For this question, your interviewer will be looking to hear your willingness and readiness to tackle an issue that others were hesitant to. Think of a great example of a time that you did this and expand on your motivations for why you were willing to face the problem. Be sure to project yourself as a person that is willing to do what it takes to achieve results through sound problem solving skills.

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"In my current position as a Pharmacy Tech at a small, independently owned pharmacy, our stock room had become a complete chaotic mess and our original organization of inventory became very difficult to navigate. Seeing that the extra time spent seeking out correct medications was causing patient delays to a significant degree, I approached our store owner one evening as we were closing. Knowing that he wouldn't be one to take the time to clean and organize a new system, I asked if I could work overtime that coming Saturday to reorganize and relabel our shelves for the ease of everyone. He agreed and our whole team was thankful that I took the initiative to do this. Over two years, the system has remained intact."

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Written by Ryan Brunner
31 Questions & Answers • Express Scripts

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