Talk about a time you had to be flexible in a working relationship or partnership with a particular customer, client or patient. What were the keys to you being flexible that made the interaction successful?

"In the corporate sales world, I often have to assess a customer's personality and needs and alter my approach to them to make a successful sale for both myself and my client. Just recently, I was working with an international organization that was looking to use our database with their customers in foreign language speaking countries. Having not run into this situation before, I ensure the customer that I would work with our programming team on the ability to have a functioning multi-lingual system on the program, which was outside the normal scope of my duties. But knowing this could be a huge sale, I worked closely with our programmers to find a great solution and make the sale to the customer in a fairly short amount of time. Near the end of the sale, my client's CEO thanked me personally for our flexibility, noting that we were the only company that was willing to look into this for their needs."