How to Answer: Express Scripts, first and foremost, is a service industry in the spectrum of healthcare. How do you provide great customer service in your role?
Advice and answer examples written specifically for an Express Scripts job interview.
1. Express Scripts, first and foremost, is a service industry in the spectrum of healthcare. How do you provide great customer service in your role?
How to Answer
Express Scripts unique business is reliant on great customer service and the organization holds service as one of its core values. Whether you directly care for patients with a compassionate approach or you work with customers through a dedicated commitment, your ability to provide great service will be essential to Express Scripts in the role you are interviewing for. For you answer, talk about ways that you provide excellent service to your patients or customers and be sure that you research the specific duties of the role you are interviewing for and tie your answer to the position.
Written by Ryan Brunner on December 21st, 2018
1st Answer Example
"Having worked as a Pharmacy Tech for almost ten years, I have witnessed our roles changing nationally almost on a yearly basis. Once just stashed away in a backroom with no patient contact, I now get to work hand in hand with patients and making sure that they are satisfied is the name of my game as a technician. I do this by conversing with them with a smile on my face as first impressions matter. Then, I use attentive listening skills and ask questions to help find out any needs that they have. By doing these things, I find that my customers walk away happy about our interaction. I think these qualities will translate well to patients of Express Scripts because of my positive attitude and my great communication skills over the phone."
Written by Ryan Brunner on December 21st, 2018
2nd Answer Example
"Working in patient billing, my customers are both the patients that I work with and the departments that I serve as well. Normally working with patients over the phone, I take a friendly and knowledgeable approach and this most often helps the patient understand our interaction better. My friendly approach puts a sometimes mad or worried patient at east regarding their medical bills. Being knowledgeable about the billing process and details helps them better understand why they are being charged for items and why insurance is covering or not covering things. I think these qualities would benefit me well in a potential role with Express Scripts."
Written by Ryan Brunner