"Having worked as a Pharmacy Tech for almost ten years, I have witnessed our roles changing nationally almost on a yearly basis. Once just stashed away in a backroom with no patient contact, I now get to work hand in hand with patients and making sure that they are satisfied is the name of my game as a technician. I do this by conversing with them with a smile on my face as first impressions matter. Then, I use attentive listening skills and ask questions to help find out any needs that they have. By doing these things, I find that my customers walk away happy about our interaction. I think these qualities will translate well to patients of Express Scripts because of my positive attitude and my great communication skills over the phone."