Express Scripts Mock Interview

Master 31 Express Scripts interview questions covering PBM operations, healthcare delivery, and patient outcomes.

Question 4 of 31

At Express Scripts, a vital function of any position is the ability to work closely with our clients and partners to deliver excellent results. Talk about a time you had to be a team player in a difficult environment. What made it difficult?

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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Express Scripts strives to get better together through collaboration with clients and partners of the business and chances are good that your potential job with the organization will put you working closely with others outside of the organization. Because of the large numbers of customers and patients that Express Scripts works with, it is human nature that there will conflict along the way in spots and your interviewer will be looking to get insight on your ability to work well with others when times get tough. Think of a time where you had to do this with a particular person or group of people. Keep your answer focused on your ability to work with anyone towards a goal much larger than yourself and the team.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"My career path to becoming a Project Manager in the healthcare field has placed me with some very dynamic teams and individuals that I've had to partner with. When doing consulting work, I was working with a team of leaders from a small private clinic to revamp their practice optimization. During the initial meetings on this project, it became evident that the CEO of the organization wouldn't be a team player and was trying to call all of the shots. After about the third meeting, I asked if he and I could speak following the meeting. I approached him from the standpoint that I was hired to consult and lead the project and that if he wanted to make all of the decisions himself that he should just do so without input from others on the team. This conversation was really a turning point for him because he didn't personally realize that he had become so dominant in the conversations and no other members of the team would call him out. In the end, he was very appreciative of my effort to talk to him face to face to help the team as a whole."

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31Express Scripts Interview Questions & Answers

1.Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

2.Talk about a time where you took a problem and ran with it to find a solution. What motivated you to be the problem solver in this situation?

3.In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

4.At Express Scripts, a vital function of any position is the ability to work closely with our clients and partners to deliver excellent results. Talk about a time you had to be a team player in a difficult environment. What made it difficult?

5.Talk about a time you had to reach out of your comfort zone to speak up for something that was important to the success of a project or a patient. What compelled you to do this?

6.What is your patient care philosophy?

7.In order to work for Express Scripts, you must be able to pass a full criminal background check. Do you consent to a full background check?

8.At Express Scripts, mutual respect is an important value in the way that we treat each other and those that we serve. Why is it important to you to work in a respectful environment?

9.If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

10.At Express Scripts, we value the passion of our employees to fuel our mission to be engaging and always reaching for better results. What drives you to succeed in your work?

11.Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

12.At Express Scripts we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

13.Express Scripts seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

14.Talk about a time you had to be flexible in a working relationship or partnership with a particular customer, client or patient. What were the keys to you being flexible that made the interaction successful?

15.How would you describe your personality?

16.Express Scripts, first and foremost, is a service industry in the spectrum of healthcare. How do you provide great customer service in your role?

17.Do you prefer to work in a team based position or individually?

18.What do you know about our business model here at Express Scripts and what part do you see this role playing in that model?

19.Tell me about yourself.

20.Talk about a time that you were willing and able to help solve a problem that others were reluctant to. Why did you do this?

21.If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

22.If Express Scripts hired you today, what would you accomplish first?

23.Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

24.A typical day at Express Scripts may find you having to thing of quick solutions for clients or customers. How have you shown your ability to think on your feet in the past and make important decisions?

25.What type of work environment do you dislike working in?

26.In your opinion, what makes you a great problem solver?

27.At 27,000 employees strong and working with customers and clients from all over the country, we value diversity and inclusion in the workplace. Why is that appealing to you?

28.What is your greatest weakness?

29.Why do you think you will be successful in this role with Express Scripts?

30.Do you think it is possible to be a good team member, yet disagree with the leader?

31.Express Scripts was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?