How to Answer: At Express Scripts, a vital function of any position is the ability to work closely with our clients and partners to deliver excellent results. Talk about a time you had to be a team player in a difficult environment. What made it difficult?
Advice and answer examples written specifically for an Express Scripts job interview.
29. At Express Scripts, a vital function of any position is the ability to work closely with our clients and partners to deliver excellent results. Talk about a time you had to be a team player in a difficult environment. What made it difficult?
How to Answer
Express Scripts strives to get better together through collaboration with clients and partners of the business and chances are good that your potential job with the organization will put you working closely with others outside of the organization. Because of the large numbers of customers and patients that Express Scripts works with, it is human nature that there will conflict along the way in spots and your interviewer will be looking to get insight on your ability to work well with others when times get tough. Think of a time where you had to do this with a particular person or group of people. Keep your answer focused on your ability to work with anyone towards a goal much larger than yourself and the team.
Written by Ryan Brunner on December 21st, 2018
1st Answer Example
"My career path to becoming a Project Manager in the healthcare field has placed me with some very dynamic teams and individuals that I've had to partner with. When doing consulting work, I was working with a team of leaders from a small private clinic to revamp their practice optimization. During the initial meetings on this project, it became evident that the CEO of the organization wouldn't be a team player and was trying to call all of the shots. After about the third meeting, I asked if he and I could speak following the meeting. I approached him from the standpoint that I was hired to consult and lead the project and that if he wanted to make all of the decisions himself that he should just do so without input from others on the team. This conversation was really a turning point for him because he didn't personally realize that he had become so dominant in the conversations and no other members of the team would call him out. In the end, he was very appreciative of my effort to talk to him face to face to help the team as a whole."
Written by Ryan Brunner on December 21st, 2018
2nd Answer Example
"As a young nurse early in my career, one of my more experienced colleagues was very bullying to new staff in the department. And while she had a lot of great skills and an excellent bedside manner with patients, the tension created by her among staff ultimately impacted patient care. Being the type of person that wants a cohesive work team, I sat her down one evening after we worked a shift together and I let her know that I thought she was not a great team player because of her actions towards me and a couple of other nurses that I had witnessed. She brushed it off as it being her job to show the rookies the ropes in the school of hard knocks, in her words of course. In wanting to see if my words had any impact, things didn't improve over the coming weeks so I approached our Administrator to try and tackle the problem. Looking back, I was very proud of myself for first talking to her face to face."
Written by Ryan Brunner