Express Scripts Mock Interview
Master 31 Express Scripts interview questions covering PBM operations, healthcare delivery, and patient outcomes.
Question 24 of 31
A typical day at Express Scripts may find you having to thing of quick solutions for clients or customers. How have you shown your ability to think on your feet in the past and make important decisions?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Due to the fast paced and unique nature of the business that Express Scripts operates, you will be empowered in your work to think on your feet and make decisions that provide solutions to customers. Give your interviewer some examples of times that you've been empowered in your work in the past and reiterate that you are able to handle these situations with ease. Talk about your ability to use sound judgement and resources wisely when making impactful decisions in your job.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"As a Pharmacy Tech in a retail setting, the job can get pretty monotonous at times but I really flourish when a customer issue happens. One Sunday, when we work with pretty limited staff, I realized that a fill received for pickup later that day was out of stock in our pharmacy. Knowing that this was a drug common for blood pressure control, it wasn't something that should be pushed off for the patient. Seeing that we were due to get a shipment on Tuesday, I called to our other location in town to see if they had it in stock. In hearing that they did, I called the patient to let them know about us being out of stock and that he could drive to the other location to pick up. While slightly inconvenienced, the customer was willing to drive there and very happy that I called ahead of time to help avoid multiple stops."
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Prepare for questions about formulary management, prior authorizations, and pharmacy benefit strategy.
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