A typical day at Express Scripts may find you having to thing of quick solutions for clients or customers. How have you shown your ability to think on your feet in the past and make important decisions?

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Community Answers

Due to the fast paced and unique nature of the business that Express Scripts operates, you will be empowered in your work to think on your feet and make decisions that provide solutions to customers. Give your interviewer some examples of times that you've been empowered in your work in the past and reiterate that you are able to handle these situations with ease. Talk about your ability to use sound judgement and resources wisely when making impactful decisions in your job.

"As a Pharmacy Tech in a retail setting, the job can get pretty monotonous at times but I really flourish when a customer issue happens. One Sunday, when we work with pretty limited staff, I realized that a fill received for pickup later that day was out of stock in our pharmacy. Knowing that this was a drug common for blood pressure control, it wasn't something that should be pushed off for the patient. Seeing that we were due to get a shipment on Tuesday, I called to our other location in town to see if they had it in stock. In hearing that they did, I called the patient to let them know about us being out of stock and that he could drive to the other location to pick up. While slightly inconvenienced, the customer was willing to drive there and very happy that I called ahead of time to help avoid multiple stops."

"In my current role, I work in a pretty remote clinic away from my supervisor and our clinic has only one provider. We operate as a family practice along with some urgent/walk-in appointments available. One late Friday afternoon, in the middle of flu season, we had a huge influx of walk in patients that was extremely rare for our clinic. Knowing that the influx of patients would take a great amount of time to work through, I first communicated with each patient in the waiting room an estimated time frame to be seen. At the same time, I was triaging symptoms of patients of basic questions. If they had the common flu that was going around, I let them know of the over the counter remedies that we would talk to them about and several of the patients thanked me and went directly to the pharmacy for treatment. For the rest of the patient, the provider and I worked diligently to ensure that all were seen and taken care of in a timely manner."

Anonymous Answer

"On Saturday mornings, we are supposed to have 3 technicians. On this specific Saturday, due to a staffing shortage, only 1 technician was scheduled. However, that one technician called out sick that morning, leaving me alone for a few hours to operate a pharmacy with a drive-thru, during flu season. I chose to stay positive and clear-minded to focus on my game plan. I communicated with every customer to set their expectations. I reached out to the store manager for register assistance when possible."

Jaymie's Feedback

This sounds like a very stressful situation. You did a great job describing how you kept a positive attitude, remained calm, and effectively communicated with customers and other employees to do the best you could, given the circumstances.