"As a Pharmacy Tech in a retail setting, the job can get pretty monotonous at times but I really flourish when a customer issue happens. One Sunday, when we work with pretty limited staff, I realized that a fill received for pickup later that day was out of stock in our pharmacy. Knowing that this was a drug common for blood pressure control, it wasn't something that should be pushed off for the patient. Seeing that we were due to get a shipment on Tuesday, I called to our other location in town to see if they had it in stock. In hearing that they did, I called the patient to let them know about us being out of stock and that he could drive to the other location to pick up. While slightly inconvenienced, the customer was willing to drive there and very happy that I called ahead of time to help avoid multiple stops."
