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Dollar Tree Interview
Questions

32 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 32

Personality fit is important to us at Dollar Tree. How would you describe your personality?

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Dollar Tree Interview Questions

  1. 1.

    Personality fit is important to us at Dollar Tree. How would you describe your personality?

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include buzzwords such as introverted, energetic, and confident.

      Rachelle's Answer #1

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Rachelle's Answer #2

      "I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"

      Anonymous Answer

      "I would describe my personality as very approachable, big heart, and positive. I believe if you asked my friends and co-workers, they would tell you the same thing."

      Lauren's Answer

      Great start. All of the personality traits you listed are highly attractive to a potential employer. I suggest connecting your personality with the established environment of the store.

      "I describe myself as an approachable, warm, and positive person. These traits have rendered great results at work. I have always had great working relationships with peers and management because of my charismatic personality. Since I am a weekly shopper at Dollar Tree, I can see how I would get along well with employees there."

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  2. 2.

    At Dollar Tree we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

      As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

      Rachelle's Answer #1

      "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

      Rachelle's Answer #2

      "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."

      Anonymous Answer

      "I have lots of customer service background, and sometimes you have to be flexible to take care of the situation."

      Lauren's Answer

      This is a good start. There is a way to use your response as a way for the interviewer to see how you handle pressure or a difficult customer. I suggest adding more detail and facts about yourself to stand out from other applicants.

      "Having many years in customer service, I have become accustomed to working with challenging or distressed customers. I am calm under pressure and do not take things personally. I would listen to the customer and explain the store’s return policy in a calm, matter-of-fact manner. My job is not to argue with the customer or dismiss their concerns. I am as flexible as I can be in the situation, and I know that the way I respond and communicate can greatly impact the outcome of the transaction."

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  3. 3.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Rachelle's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Rachelle's Answer #2

      "I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

      Anonymous Answer

      "I was making 50,000 a year and bonus every month around $500 I am looking for compensation that is aligned with the role and provides an opportunity for growth."

      Lauren's Answer

      I like that you are transparent about your expectations.

      "I was making $50,000 per year plus a monthly $500 bonus. I am seeking compensation that aligns with the role and has growth opportunity. I am willing to negotiate terms if necessary."

      Was this answer helpful? Yes (0) or No (1)
  4. 4.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

      Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

      Rachelle's Answer #1

      "If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."

      Rachelle's Answer #2

      "Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by Dollar Tree."

      Anonymous Answer

      "If I have a customer that is being disrespectful, and aggressive, I would calmly but firmly ask him or her to please calm down. If I needed to call security, I would if need be. Everyone needs to remain respectful, and I would not hesitate to ask the customer to offer that respect, in return."

      Lauren's Answer

      Good start. In times when people are escalated, a person may become more agitated if told to “calm down.” You want to refrain from an answer that could create an adverse effect. I suggest using broader language such as “de-escalation techniques” versus what you would say in the moment.

      "I have dealt with agitated customers in the past. When faced with those situations, I am chiefly concerned with everyone’s safety and well-being in the altercation as well as the atmosphere of the store as a whole. My de-escalation style is calm, direct, and firm. I rely on security if necessary, and respond quickly as not to disrupt the entire store. I lead with respect, and if a customer must leave to maintain peace in the store, I can ensure that outcome."

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  5. 5.

    We have a strong employee honesty program in place at Dollar Tree to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

      Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.

      Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

      Rachelle's Answer #1

      "My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

      Rachelle's Answer #2

      "I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"

      Anonymous Answer

      "My reaction would be different depending on if it was an associate or a manager If it were a manager catching an employee stealing, I would terminate that employee immediately. If it were an employee seeing another employee stealing, I would refer to the company’s protocol. So that wouldn’t make it personal and stir up bad moral in the store."

      Lauren's Answer

      Great response. You provided different responses to differences in staff status.

      "Depending on the status (or rank) of the employee, my response would vary. If I witnessed the person stealing and they are a direct report/employee of mine, I would have a meeting with the employee to go over our strict Loss Prevention policies, and terminate the employee. If, however, an associate claimed their peer was stealing, I would refer to the company’s protocol to ensure I follow the correct procedure. I would investigate the situation as I am instructed to ensure false claims aren’t being made."

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  6. 6.

    Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

      Walk the interviewer through your career history in retail. Be sure to highlight your favorite, and most challenging, positions. Discuss what made them so challenging and rewarding.

      Rachelle's Answer #1

      "I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."

      Rachelle's Answer #2

      "My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."

      Anonymous Answer

      "I have been in retail for lots of years, and I would have to say that my most challenging position was when I became a store manager. The reason that I picked the store manager to be the most challenging was that I got to be a training store manager for the company that I worked for. I got to travel to different states in the Midwest. My challenge was that I had to move every six months. But it was cool because I got help others get better at there job."

      Lauren's Answer

      This is a great answer. You stand out because training and traveling may not be experiences other candidates have had.

      "I have worked in retail for many years and was promoted to Store Manager. I was recognized for my strengths in retail and management, and eventually took on a Training Store Manager position. This was particularly challenging because I was required to move every six months and travel to numerous stated in the Midwest. I thoroughly enjoyed helping and training people to increase their skills and performance, but the constant traveling aspect was challenging."

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  7. 7.

    What type of work environment do you dislike working in?

      Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview.

      Rachelle's Answer #1

      "I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."

      Rachelle's Answer #2

      "Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."

      Anonymous Answer

      "I can be productive in most work environments, so long as the mentality is positive and the teamwork is encouraged. I cannot work in an environment that feels toxic and negative."

      Lauren's Answer

      This is a great response. I provided a possible follow-up question to be thinking about.

      "“How would you describe a toxic or negative work environment?” “How have you remained productive in situations where you felt discord or tension?”"

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  8. 8.

    What type of manager brings out the best in you?

      The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

      Rachelle's Answer #1

      "I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"

      Rachelle's Answer #2

      "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."

      Anonymous Answer

      "I have worked with a great deal and a wide range of personalities and management styles with great success. If I had to choose a preference, I feel that I am best. With a manager who allows me autonomy while still investing time in me through mentorship and developing. Can you please describe the management style here?"

      Lauren's Answer

      This is a great response – see my suggestion below. I reiterated your career goals with their culture and value system.

      "I am at my best when I feel mentored. I am a very ambitious person who wants to grow, so if I were given the opportunity to develop my leadership skills, I would fulfill much of my career goals. Based on my research of Dollar Tree, the company likes to invest time and training into their employees, and that is something that I have wanted, but have not received."

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  9. 9.

    Dollar Tree puts customer service first. How do you ensure that you always put the customers' needs first?

      Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

      Rachelle's Answer #1

      "I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."

      Rachelle's Answer #2

      "I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."

      Anonymous Answer

      "Customer satisfaction largely impacts customer loyalty. I ensure that customers are equally pleased with the products we as they are with their customer service experience. Simply put, I treat others the way I like being treated. I, too, am a consistent customer of the Dollar Tree, so I create the environment I wish to shop in. Helpfulness and a positive attitude go a long way, so I put my best foot forward every day at work."

      Lauren's Answer

      You bring up two important points regarding customer service and the company’s reliance on happy customers. I assisted with alternate wording.

      "Customer satisfaction largely impacts customer loyalty. I ensure that customers are equally pleased with the products we as they are with their customer service experience. Simply put, I treat others the way I like being treated. I, too, am a consistent customer of the Dollar Tree, so I create the environment I wish to shop in. Helpfulness and a positive attitude go a long way, so I put my best foot forward every day at work."

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  10. 10.

    In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

      Do you have examples of displays that you have created? Do you have unique ideas that you can share with Dollar Tree in regards to their current merchandising? Show the interviewer that you are interested in the creative aspect of creating an attractive retail display.

      Rachelle's Answer #1

      "I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair."

      Rachelle's Answer #2

      "I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."

      Anonymous Answer

      "I have put many displays together in my career, and I love to do it. I also love to do planograms, as well. I notice every time into Dollar Tree, they have a new season on display. I like them because they are very bright and cheerful."

      Lauren's Answer

      This is a great response! You are demonstrating your experience while complementing the store’s current practices. Awesome job! I helped with slight editing.

      "I have created numerous displays throughout my career, and I love it. I enjoy using my creative side. As a customer, I enjoy the festive displays at the Dollar Tree. The vibrant colors make the shopping experience bright, happy, and cheerful. I would have a great time creating seasonal displays for the store."

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  11. 11.

    At Dollar Tree we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Rachelle's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Rachelle's Answer #2

      "Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

      Anonymous Answer

      "One time when I was selling cell phones, I had a customer come in and purchase a cell phone and a lot of accessories. At the end of the sale, he said thanks for everything and I will tell my friends that you guys are awesome. As he was leaving the store, he said Oh man I spent all of my money on this stuff and now I can't get home. So instead of just saying I am sorry, I offered him a ride home, and when we got there, I got another sale from his friend. Not to mention, he became one of my employees."

      Lauren's Answer

      This is a good example, but not one that should be shared in its entirety in an interview. An interviewer may not agree with transporting customers in your personal vehicle. I made a suggestion below that kept the vital parts of the example.

      "I once worked in a retail and customer service position selling cell phones. I provided superior customer service, which resulted in the customer purchasing numerous accessories on top of a new phone. The customer gave great feedback on my customer service and said that he would recommend friends and family to shop at my store. Consequently, I received more sales from his referral, and he even became an employee of mine."

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  12. 12.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

      Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

      Rachelle's Answer #1

      "I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."

      Rachelle's Answer #2

      "I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

      Anonymous Answer

      "I have a flexible schedule that will allow me to work evenings, weekends, holidays, and overtime. I am committed to working any schedule offered to me."

      Lauren's Answer

      Great response!

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  13. 13.

    What do you know about Dollar Tree? Why do you want to work for us?

      Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. What did you find in your research that made you excited to work for Dollar Tree?

      Rachelle's Answer #1

      "I have researched Dollar Tree a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."

      Rachelle's Answer #2

      "I want to work for Dollar Tree because I shop here all of the time. I love your product, and your company culture seems great too."

      Anonymous Answer

      "I know that Dollar Tree is a striving Company. They have a lot of positive reviews online. They treat their employees well and make coming to work fun. That’s why I applied here. Also, I know the store layout because I shop there once a week."

      Lauren's Answer

      Great response. I assisted with organizing your response.

      "Dollar Tree has a great reputation based on my experience as a customer, and from the reviews, I have researched online. As a weekly customer, I have observed a very positive atmosphere, and I would like to be part of. Because I have worked in less than ideal work environments in the past, I can appreciate the pleasant feel or the store every time I go in. The company seems to be thriving as well, which makes me confident in the stability of the store."

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  14. 14.

    Tell me 3 qualities you possess that make you a strong fit for this position with Dollar Tree.

      Before your interview, it is essential that you review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Tie these desired qualities into your answer to display you are a fit for the role.

      Rachelle's Answer #1

      "I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."

      Rachelle's Answer #2

      "Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

      - Adaptable
      - Considerate
      - Diligent
      - Intuitive
      - Persistent
      - Resourceful
      - Sincere
      - Witty"

      Anonymous Answer

      "Well, the three qualities I possess are being very persistent, resourceful, and sincere. Plus there are many more."

      Lauren's Answer

      Great answer. Take a look at my suggestion below; I want the interviewer to know you are confident in what is required, but you can do far more than what they are seeking.

      "As a person who is seeking growth opportunities, I believe my three strongest qualities are my persistence, resourcefulness, and sincerity. I am very confident that I can perform the duties required, but also exceed expectations."

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  15. 15.

    Have you researched our company values? What makes you the best candidate for Dollar Tree?

      It is incredibly important to research the company's core values and mission statement before you interview with them. Discuss with the hiring manager why you think you are the top choice for this role with Dollar Tree.

      Rachelle's Answer #1

      "I have researched your core values online and appreciate that you put your customers first while empowering your employees at the same time. I think that I would be the best person for this job because I have a great appreciation for what Dollar Tree is achieving in the retail marketplace."

      Rachelle's Answer #2

      "Yes, I have researched your company, and I feel that my retail marketing education, as well as the fact that I am bilingual, makes me a solid candidate for this role."

      Anonymous Answer

      "I have researched the company’s core values online, and I see all of the customer 5-star reviews. I like that you put the customers first and also empowering your employees at the same time. I know that I would be the best candidate for this job because I have a great appreciation for what Dollar Tree is achieving in the marketplace."

      Lauren's Answer

      You mentioned the store’s reviews in a previous response, so I suggest taking a new angle for this question. I provided language from the Dollar Store’s Mission Statement online. See below.

      "Dollar Tree’s Mission Statement is founded on all the principles I value most as an employee. I, too, am a customer-oriented, and values-driven person. As a customer, I value the price point of the products, and want to be part of a company who empowers their employees to succeed and advance. Dollar Store “deals with others in an honest and considerate way,” which I have witnessed as a customer and provide as a professional. I am the best fit for this position because I completely agree with the culture and values of the company."

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  16. 16.

    Why is this job with Dollar Tree right for you at this time in your career?

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  17. 17.

    In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

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  18. 18.

    This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

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  19. 19.

    At Dollar Tree we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

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  20. 20.

    In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

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  21. 21.

    You will be responsible for a large amount of cash and valuable merchandise at Dollar Tree. What would your most recent employer say about your character and honesty?

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  22. 22.

    How do you like to be recognized for your accomplishments?

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  23. 23.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  24. 24.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

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  25. 25.

    How do you handle a situation where your supervisor does not properly communicate information to you?

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  26. 26.

    We need reliable people on our team at Dollar Tree. How many days were you absent from work last year?

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  27. 27.

    Describe to me your ideal employer.

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  28. 28.

    How can Dollar Tree motivate you on the job?

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  29. 29.

    How do you feel about performance incentives?

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  30. 30.

    What do you hope to learn from this job at Dollar Tree?

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  31. 31.

    Do you have reliable transportation?

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  32. 32.

    How do you handle situations that could cause you to be late or miss work?

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